Manavi Sarma

VP of Engineering

Delhi, India24 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

20+ years of experience in HR and Operations.
Master Black Belt with proven Six Sigma expertise.
Led transformation projects generating $500MM impact.

Stackforce AI infers this person is a seasoned leader in HR and Operations with a strong focus on transformation and Six Sigma methodologies.

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Skills

Core Skills

TransformationSix SigmaRisk ManagementComplianceQuality ManagementOperations ManagementTeam Leadership

Other Skills

Process Re-engineeringChange ManagementLean Six SigmaStakeholder ManagementProject ManagementProcess ImprovementStrategic ConsultingAnalytical ModellingMulti-Cultural Team LeadershipSolution ArchitectureBusiness Transition PlanningBusiness TransformationBusiness Process Outsourcing (BPO)Statistical Data AnalysisGlobal Client Management

About

More than 20+ years of industry experience and a certified Master Black Belt. Have worked in various areas of Human Resources, Six Sigma, Transformation, Operations and business development across global geographies and verticals. Domain expertise in F&A, banking, healthcare and finance. Specialised in high impact transformation projects, Lean Six Sigma, consulting, re-engineering with revenue generation and cash flow impact of $500MM. Experienced in high quality customer and employee relationship management, effective project management with sensitive change management skills. Experienced in implementation of digital tools, automation, recommending cloud based solutions, standardization and simplification. Currently leading Human Resources and Resource Enablement in Genpact. Responsible for creating global corporate strategies, digitization of HR activities, project staffing and creating impact through automation and cloud based solutions. Leading resource enablement with a high focus on utilisation, career progression and counselling, resource management, staffing and enabling revenue generation.

Experience

24 yrs 4 mos

Total Experience

12 yrs 2 mos

Average Tenure

13 yrs 9 mos

Current Experience

Genpact

4 roles

Vice President - Talent Supply Chain

Aug 2023 – Present · 2 yrs 9 mos

Vice President - Human Resources & Resource Enablement

Promoted

Mar 2019 – Jul 2023 · 4 yrs 4 mos

Director - Human Resources

Promoted

Mar 2017 – Feb 2019 · 1 yr 11 mos

Assistant Vice President - Transformation, Six Sigma & Operations

May 2012 – Feb 2017 · 4 yrs 9 mos

Master Black Belt – Six Sigma Certified
Drive high impact transformation projects for global accounts and processes generating business impact of close to $500MM
Delivered cash flow/P&L impact, reduction in cost of operations, enhanced controller-ship and compliance through transformation projects using six sigma methodology
Process re-engineering through analysis of E2E processes, automation, recommending cloud based solutions, standardization and simplification
Have lead projects focusing on process optimization which spans across processes for multiple domains of P2P, OTC and R2R, banking, finance and insurance
Conduct lean and six sigma training, execute Value Stream Mapping and process mapping activities in-house and at the client locations
Lead and deploy change management strategies for internal and external customers
Coach and mentor six sigma projects to deliver business impact
Driving Visual Management across the delivery center, ensuring rigor around various operating efficiency tools as service delivery fundamentals, smart operating framework etc.
Key stakeholder management – internal and customer

Six SigmaTransformationProcess Re-engineeringChange ManagementLean Six SigmaStakeholder Management

Ibm

4 roles

Sr. Manager - Risk Management

Promoted

Jan 2008 – May 2012 · 4 yrs 4 mos

Review projects to ensure effective risk assessment targets are within the accepted range
Assess and document risks and create mitigation plan to reduce financial and compliance exposure
Review bid documentation (proposal and/or SOW) to ensure adherence and exposures are limited
On site assessment of delivery engagements to ensure engagement progressing in accordance with its approved baselines and contractual requirements
Plan and document all reviews in accordance with global and regional practices
Consulting BTO management in business risk management processes and approaches

Risk ManagementComplianceProject Management

Manager - Quality and Compliance

Oct 2006 – Dec 2008 · 2 yrs 2 mos

Compliance- IQA auditor, PMR, QMS, CSA,ECAP (All Operations and Support Processes to be in green)
Create QMS processes to reduce human dependency and thereby drive efficiency
Developed in-house compliance structure to meet all risk related client requirement
Drive six sigma projects for improvements on key prioritized areas for cash flow impact and automation
Identifying gaps/deteriorating performance and ensure effective implementation of action plan
Client and people management responsibility
Support half-yearly ‘Voice Of Customer’ process and ensure quick and effective resolution of issues raised by Clients - execute strategies to achieve optimal Customer satisfactionDeliver Training Batches as per Timelines - ensuring Process Training Yield is met month on month
Best Practices sharing & replication

Quality ManagementComplianceSix Sigma

Deputy Manager - Quality and Compliance

Promoted

Apr 2005 – Oct 2006 · 1 yr 6 mos

Compliance- IQA auditor, PMR, QMS, CSA,ECAP (All Operations and Support Processes to be in green)
Create QMS processes to reduce human dependency and thereby drive efficiency
Developed in-house compliance structure to meet all risk related client requirement
Drive six sigma projects for improvements on key prioritized areas for cash flow impact and automation
Identifying gaps/deteriorating performance and ensure effective implementation of action plan
Client and people management responsibility
Support half-yearly ‘Voice Of Customer’ process and ensure quick and effective resolution of issues raised by Clients - execute strategies to achieve optimal Customer satisfaction
Deliver Training Batches as per Timelines - ensuring Process Training Yield is met month on month
Best Practices sharing & replication

Quality ManagementComplianceSix Sigma