Apoorva Sharma

Customer Success Manager

India4 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Closed over $300K in SaaS deals.
Scaled user base to 35K+ in 3 months.
Maintained 95% customer retention.

Stackforce AI infers this person is a Customer Success Manager in the SaaS industry with a strong focus on client retention and onboarding.

Contact

apoorvasharma824@gmail.com LinkedIn

Skills

Core Skills

Customer Success ManagementBusiness DevelopmentClient Advisory

Other Skills

Customer Relationship Management (CRM)Customer Retention & Churn ReductionSaaS Onboarding & ImplementationCross-functional CollaborationsTechnology SalesDemand GenerationStackholder managementStaff AugmentationMicrosoft ExcelDigital StrategyBusiness-to-Business (B2B)CommunicationMicrosoft OfficeProblem SolvingAnalytical Skills

About

Dedicated and results-driven Customer Success Manager with a proven track record of delivering exceptional value to clients. Skilled in fostering strong relationships, understanding client needs, and tailoring strategic solutions to drive business growth. Passionate about enhancing customer experiences and ensuring their success at every stage. Committed to driving client satisfaction through effective communication, proactive problem-solving, and continuous collaboration. Let's connect and collaborate to achieve mutual success!

Experience

4 yrs 3 mos

Total Experience

1 yr 5 mos

Average Tenure

3 yrs 4 mos

Current Experience

Sproutsai

Customer Success Manager

Jan 2023 – Present · 3 yrs 4 mos · India · Remote

Closed $300K+ SaaS deals across the full U.S. sales cycle from prospecting to closure.
Led end-to-end onboarding and adoption, scaling Metanatz to 35K+ users in 3 months.
Maintained 95% customer retention and increased platform engagement by 30%.
Worked closely with clients and engineering to improve product fit and resolve issues.
Partnered with the Founder on GTM, revenue planning, and sales roadmaps.
Maintained SLA & SOP compliance based on client requirements.
Led key hiring and operations for SproutsAI, including documentation and internal processes.

Customer Relationship Management (CRM)Customer Retention & Churn ReductionSaaS Onboarding & ImplementationCross-functional CollaborationsCustomer Success ManagementBusiness Development

Optimhire

Client Advisor

Aug 2022 – Jan 2023 · 5 mos

OptimHire is a Global Marketplace for Technical Professionals ready to work on Remote or OnSite.
Achieved -
Key Skills/Responsibilities - North America & India Business Development Customer Acquisition - Technology Sales - Cold Calling - Customer Success Management - Solution Selling - Demand Generation - IT Staffing

Business DevelopmentCustomer Success ManagementTechnology SalesDemand GenerationClient Advisory