Ritika Kashyap

CEO

South Delhi, Delhi, India15 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 11 years in client solutions leadership.
Expert in CRM and client relations.
Strong focus on customer success and business growth.

Stackforce AI infers this person is a seasoned leader in B2B client solutions with a strong focus on customer relationship management.

Contact

Skills

Core Skills

Client RelationsCustomer Relationship Management (crm)Customer SuccessCustomer Satisfaction

Other Skills

Business AnalysisSalesResearch SkillsNegotiationMarketing ManagementTeam LeadershipMarket AnalysisBusiness StrategyOperations ManagementAnalytical SkillsDigital StrategyCommunicationProject PlanningSales ProcessSolution Selling

About

As the Vice President of Client Solutions at InnovationM, I lead a team of professionals who are passionate about delivering customized and innovative solutions to our clients. With more than 11 years of experience in the client solutions field, I have developed a strong expertise in customer relationship management (CRM), client relations, and analytical skills. My mission is to understand the needs and goals of our clients, and create solutions that help them achieve their desired outcomes. I also strive to build and maintain long-term relationships with our clients, and identify opportunities for business growth and upselling. Additionally, I stay updated on the latest industry trends and competitors, and communicate effectively with internal and external stakeholders. I am proud to be a part of InnovationM, a company that values creativity, collaboration, and customer success.

Experience

15 yrs 11 mos

Total Experience

5 yrs 3 mos

Average Tenure

11 yrs 1 mo

Current Experience

Innovationm

2 roles

Vice President Client Solutions

Promoted

Aug 2020 – Present · 5 yrs 9 mos · Noida, Uttar Pradesh, India

Job Responsibilities:
Responsible for Client interaction and requirement gathering.
Identifying new sales leads
Improving information quality so businesses can achieve their goals quickly
Maintaining fruitful relationships with existing customers
Contacting potential clients via email or phone to establish rapport and set up meetings.
Negotiating and renegotiating by phone, email, and in person
Attending conferences, meetings, and industry events

Business AnalysisSalesClient RelationsCustomer Relationship Management (CRM)

Client Solutions Manager

Apr 2015 – Aug 2020 · 5 yrs 4 mos · Noida, Uttar Pradesh, India

I am responsible for managing client relationships and delivering customized solutions. My key roles include:
Relationship Management: Building and maintaining strong client relationships.
Needs Assessment: Understanding client requirements.
Solution Development: Creating customized solutions.
Proposal and Presentation: Communicating proposed solutions effectively.
Project Management: Overseeing successful implementation, if applicable.
Account Growth and Upselling: Identifying opportunities for business growth.
Customer Success: Ensuring client satisfaction and addressing feedback.
Market Knowledge: Staying updated on industry trends and competitors.

Business AnalysisResearch SkillsClient RelationsCustomer Success