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Carol xu

Operations Associate

United States8 yrs 5 mos experience
Highly Stable

Key Highlights

  • Dynamic COO with a passion for coffee roasting.
  • Expert in operational efficiency and team management.
  • Proven track record in enhancing customer satisfaction.
Stackforce AI infers this person is a strategic leader in the coffee and logistics industries, specializing in operational efficiency and data analysis.

Contact

Skills

Core Skills

Data AnalysisBusiness InsightsProduct Strategy

Other Skills

PythonData VisualizationSQLTableauPostgreSQLMetabaseCookingBusiness OperationsEmployee TrainingQuality OperationsMaking CoffeeMaintenancePublic SpeakingManagementInventory Management

About

As a dynamic Chief Operating Officer with a passion for excellence and a deep-rooted love for the art of coffee roasting, I bring a unique blend of strategic leadership and hands-on expertise to the table. My journey in the coffee industry has been driven by a commitment to quality, innovation, and operational efficiency. With years of experience in managing and optimizing operations, I have successfully overseen the growth and development of high-performing teams, streamlined processes, and ensured the highest standards of service in fast-paced environments. My expertise in outlet management, staff training, and inventory control has consistently led to enhanced customer satisfaction and business growth. As a roaster, I am dedicated to the craft of coffee, meticulously selecting and roasting beans to bring out the best flavors. This dual role allows me to marry my operational acumen with my passion for coffee, ensuring that every cup served is a testament to quality and dedication. Connect with me to discuss how we can elevate operational efficiency and create exceptional coffee experiences together.

Experience

8 yrs 5 mos
Total Experience
2 yrs 1 mo
Average Tenure
--
Current Experience

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  • Built comprehensive and user-friendly Tableau dashboard, leveraged BigQuery Database and SQL to extract and analyze data.
  • Utilizing SQL and Python, along with Tableau, provided valuable business insights to stakeholders, enabled them to effectively monitor the logistics service.
PythonData VisualizationSQLTableauData AnalysisBusiness Insights

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Operations Research Analyst

Sep 2014Apr 2016 · 1 yr 7 mos · Sunnyvale · Di lokasi

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  • Delivered comprehensive data querying support to cross-functional teams
  • Built CSR performance dashboard, significantly enhanced the overall user experience while reducing company costs by approximately 200k during low-season periods.
PythonPostgreSQLMetabaseData AnalysisProduct Strategy

California state university - east bay

Math and Stats Tutor

Jan 2013May 2014 · 1 yr 4 mos · Hayward, CA

Education

California State University - East Bay

Master's degree — Statistics

Jan 2010Jan 2012

Singapore Management University

Bachelor of business management

Jan 2006Jan 2010

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