Oct 2024 – Present · 1 yr 7 mos · Bengaluru, Karnataka, India

• Managed end-to-end administration of U.S. employee leaves including FMLA, ADA, parental leave, short-term disability
• (STD), long-term disability (LTD), military, and personal leaves in compliance with federal, Union and state laws and internal
• policies.
• Acted as a Subject Matter Expert (SME) for LOA processes, supporting teammates with complex case escalations, process
• clarifications, and compliance-related queries.
• Audited LOA cases handled by team members to ensure accuracy, policy compliance, and proper documentation.
• Trained new hires through hands-on mentoring, process walkthroughs, and creation of SOPs and knowledge materials.
• Served as a central point of contact for employees and managers, providing timely, empathetic, and accurate guidance
• throughout the leave lifecycle—from application to return-to-work.
• Partnered cross-functionally with HRBPs, Benefits, Payroll, Legal, and third-party vendors-Sedgwick to ensure coordinated
• and compliant leave case management.
• Maintained meticulous documentation and case tracking within HRIS and case management system-Workday ensuring
• data accuracy, confidentiality, and audit readiness.
• Proactively monitored and interpreted changes in U.S. federal and state leave legislation to ensure ongoing compliance
• and timely updates to internal policies and processes.
• Participated in continuous improvement projects, including automating leave workflows, standardizing templates, and
• streamlining communication processes.
• Generated and analyzed LOA-related reports to identify trends, ensure compliance, and support internal audits and
• leadership reviews.
• Consistently recognized for delivering high-quality service with minimal errors in a high-volume, deadline-driven
• environment.