Aug 2025 – Present · 9 mos · Kuwait

• Currently enhancing skills through Digital Marketing certification at SP Jain School of Global Management.

Feb 2020 – Feb 2024 · 4 yrs

• Responsible for daily communications including maintenance of calendar and appointments for the Director.
• Monitoring, all personnel functions, purchase orders, travel arrangements, requests for disbursements and requisite office supply.
• Serving as administrative liaison for all positions reporting to the Director. • Providing administrative support, which included organization and daily maintenance of office, communication system, filing, correspondence, copying, etc.
• Functioning as team leader for administrative support team, responsibilities included, but were not limited to: planning monthly team meetings (scheduling and agenda development).
• Ensuring accurate maintenance of all current files for all supplier agreements and contract documents.
• Assisting the Director in planning and implementing projects towards achieving goals and missions of the company.

Feb 2020 – Jan 2024 · 3 yrs 11 mos

• Supported recruitment processes including resume screening. Coordinated with multiple stakeholders across 8 departments. Managed executive operations, reporting, and communication. Contributed to presentations and social media initiatives. Streamlined executive operations, boosting productivity by 30%. Developed efficient filing systems, reducing retrieval time by 50%. Facilitated communication between departments, improving collaboration. Implemented cost-saving measures, reducing office expenses by 20%. Trained new staff, enhancing team efficiency and performance. Created detailed reports, aiding strategic decision-making processes. Provided exceptional customer service, increasing client satisfaction ratings.

Mar 2016 – Dec 2018 · 2 yrs 9 mos

• Adhere to Train and Develop colleague process standards in the planning, coordination, delivery and evaluation of training and development activities.
• Support the Learning and Development Manager in ensuring that and the Jumeirah Messilah Beach Hotel is meeting Regional and business unit training targets and objectives.
• Carry out effective training on a range of subjects, with a focus on:
• Guest Service – The new Jumeirah Way Programs.
• Co-facilitation of On the Job trainer workshops
• Other front line colleague training activities, as required
• Business unit orientations
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• Accredit departmental trainers by conducting On the Job trainer assessments, under the guidance of the Learning and Development –Manager.
• Conduct departmental training reviews and monitor the effectiveness of departmental training and departmental trainers and provide assistance where deemed necessary.
• Maintain training records and files.
• Communicate information about training events in a timely and professional manner to ensure the business is kept up to date about training and development activities
• Represent the Training Team and the business unit at internal and external meetings/ workshops when authorised by the Learning and Development Managent
• To carry out any other reasonable duties as required by Management.
• Assist in the daily running and administration of the Training Department

Mar 2014 – Mar 2016 · 2 yrs

• Strategic
• Conducting Soft Skills Trainings, based on Jumeirah Group standards- Guest Services, Communications, Telephone Skills, Teamwork, Anti-Bribery Policies,Grooming,Privacy & Security Trainings
• Work upon Learning & Development activities within the framework of the unit / SBU strategic objectives.
• Work towards achieving L&D plans in conjunction with the strategic objectives of the Balance Score Card of the hotel.
• Employee engagement survey and action planning and implementation
• Identification of Training Needs, Planning & effective alignment to Business needs
• Managerial
• Support various Departments / functions in developing cutting edge functional excellence and in developing leadership capabilities.
• Provide key inputs of Training aspects for all activities and plans of the unit.
• Reinforce learning & developmental initiatives in the unit through supporting individual & team development, career development, training & experience-based learning.
• Induct, coach and mentor new joiners.
• Operational
• Interact with the departmental / unit functional heads on a daily basis in areas of people development, providing appropriate support to operational departments.
• Partner in interventions for organizational & leadership development, including conducting training programs
• Monitor and conduct L&D reviews with each department, and review the same with L&D Manager and the Team

Jan 2014 – Jan 2018 · 4 yrs

• Designed and delivered training programs and onboarding. Improved employee engagement and performance. Conducted workshops, audits, and training evaluations. Designed impactful training programs boosting employee performance by 30%. Implemented innovative learning solutions, enhancing engagement by 40%. Streamlined onboarding processes, reducing time-to-productivity by 25%. Facilitated workshops that increased team collaboration and morale. Developed e-learning modules, achieving a 95% satisfaction rate. Leveraged data analytics to measure training effectiveness and ROI. Cultivated a culture of continuous learning, driving retention rates up. Partnered with leadership to identify skill gaps and training needs. Championed diversity and inclusion training, fostering a more inclusive workplace.

Jan 2013 – Jan 2014 · 1 yr

• Assisted in production of documentary India's Daughter.

Jan 2012 – Jan 2013 · 1 yr

• Managed recruitment assignments across industries. Conducted interviews and coordinated hiring processes.

Oct 2011 – Feb 2013 · 1 yr 4 mos · Delhi, India

• Managing and executing assignments with key clients across the FMCG/FMCD industry and help them hire for middle to leadership positions across functions.Meeting, assessing, interviewing and counseling candidates for each position as per the position specifications As a part of new strategy , Involved in research and recruitments of middle, Senior and top level for a newly formed Generalist Vertical.

Jun 2008 – Jun 2010 · 2 yrs · Delhi, India

•  Customer services (Retail banking division), sales and marketing;
•  Financial products like ULIP, Equity and sourcing new accounts;
•  Client relationship management/ managing corporate finance;
•  Branch administration which included operational audit related work and branch banking work post banking hours.
•  Operational work included audit requirements to be mended for the branch, adopting clean desk policy keeping a track of daily written request’s by the customer’s & assigning each & every request to the concerned dept.