Oct 2022 – Oct 2023 · 1 yr · Remote · Remote

• Trained 200+ IELTS students with 85% achieving target band scores of 7.0 or above.
• Delivered comprehensive coaching across Listening, Reading, Writing, and Speaking modules.
• Designed personalized learning plans based on diagnostic assessments, improving accuracy by 30%.
• Conducted mock tests and real-time feedback, leading to a 25% boost in learner retention.
• Led fluency accelerator workshops, enhancing speaking confidence by 40%.
• Maintained 98% learner satisfaction through adaptive teaching and progress tracking.
• Collaborated with IDP-accredited teams to update and align content with latest IELTS standards.
• Developed Excel-based performance dashboards to track trends and reduce retake rates by 18%.

Jul 2021 – Nov 2024 · 3 yrs 4 mos

• Led a startup team to design and launch a comprehensive interview preparation platform, successfully acquiring over 1,000 learners in the first 12 months.
• Developed a tiered pricing model that increased Average Revenue Per User (ARPU) by 42% while maintaining an 87% learner retention rate.
• Scaled customer acquisition for the young SME through digital campaigns, partnerships, and SEO, delivering 5,000+ qualified leads with a 35% lead-to-paid conversion rate and a 28% reduction in Customer Acquisition Cost (CAC).
• Drove agile growth by implementing a decentralized decision-making framework across product, content, and marketing teams, accelerating the product release cycle by 50%.
• Built a performance analytics dashboard using Google Sheets and other tools to track key business metrics and increase learner engagement by 18% and course completion rates by 26%.
• Established quality benchmarks and Standard Operating Procedures (SOPs) for 10+ trainers and interviewers, contributing to a 94% positive learner satisfaction rate.
• Hard Skills
• Product Management
• Growth Strategy
• Digital Marketing (SEO, Campaigns)
• Business Intelligence & Analytics
• Operations Management
• Performance Management
• Startup Leadership

Jul 2021 – Dec 2021 · 5 mos · Work from anywhere

Jul 2019 – Nov 2024 · 5 yrs 4 mos · Gurgaon, India

• Delivered premium service to over 100,000+ passengers on domestic and international routes, consistently upholding Vistara’s luxury brand values with a 98% passenger satisfaction rate in the aviation industry.
• Ensured 100% compliance with DGCA regulations and airline safety protocols, contributing to zero incident reports over 3 consecutive years.
• Mentored and trained 20+ new cabin crew members, improving onboarding efficiency and elevating overall crew performance metrics by 15%.
• Promoted Vistara's brand identity through personalized passenger interactions, leading to a notable rise in customer loyalty and repeat flyer feedback.
• Conducted meticulous safety checks, cabin preparation, and service delivery across 300+ annual flights, consistently meeting or exceeding airline KPIs.
• Key Projects & Contributions
• Championed a New Joiner Mentorship Program that utilized a peer-led training model to reduce new crew ramp-up time by 30% and enhance in-flight team confidence.
• Piloted a mid-flight Passenger Satisfaction Initiative to collect real-time feedback, improving service ratings by 8% within six months.
• Spearheaded a Zero Incident Safety Record initiative by proactively addressing compliance during pre-flight and post-flight checks, contributing directly to the airline’s stellar safety performance.
• Implemented SOP refinement strategies during crew briefings as part of an Operational Consistency Drive, improving time-to-service efficiency across high-volume sectors.
• Hard Skills
• Customer Relationship Management (CRM)
• Regulatory Compliance (DGCA)
• Training & Development
• Process Improvement
• Operational Management
• Quality Assurance (QA)
• Service Excellence

Dec 2018 – Jan 2019 · 1 mo · Gurgaon, India

• Major Duties:
• Analyzed learning engagement data from 3,500+ employees across 5 business units, identifying training gaps and increasing overall course completion rates by 7% within a month.
• Designed and tracked 30+ KPIs for 25+ upskilling programs using LMS platforms and advanced Excel dashboards, improving real-time visibility for leadership and ensuring learning goals were consistently met.
• Partnered with HR and 12+ departmental leaders to create 40+ customized learning paths, aligning training with both team-specific skill needs and compliance standards across regulatory-heavy departments.
• Created and delivered quarterly learning impact reports to senior leadership, leading to the reallocation and restructuring of 15% of underperforming modules, saving 200+ instructional hours annually.
• Streamlined onboarding content for new hires across 3 business units, reducing average training completion time from 9 days to 7 days (a 22% improvement) and accelerating productivity.
• Conducted performance analysis across 1,800+ learners, enhancing content relevance and improving engagement metrics by 10%, as measured through LMS interaction rates and feedback scores.
• Key Projects & Initiatives:
• Training Optimization Project: Conducted a comprehensive audit of 60+ training modules, retiring outdated content and restructuring high-potential programs, leading to a 12% uplift in satisfaction scores.
• LMS Dashboard Automation: Developed Excel-based dashboards synced with LMS APIs to auto-update KPIs, reducing manual reporting efforts by 40+ hours per quarter and improving decision-making speed.
• Onboarding Redesign Initiative: Revamped onboarding for over 250 new hires per year, consolidating fragmented modules into a streamlined flow, cutting down learner fatigue and increasing first-week retention scores by 16%.

Mar 2018 – Apr 2018 · 1 mo

Feb 2018 – Mar 2018 · 1 mo

Jan 2018 – Mar 2018 · 2 mos

Nov 2017 – Mar 2018 · 4 mos

Nov 2017 – Dec 2017 · 1 mo

Sep 2017 – Nov 2017 · 2 mos

Feb 2017 – Apr 2017 · 2 mos