Aug 2014 – Jul 2020 · 5 yrs 11 mos · Gurgaon, India

• Roles and Responsibilities:
• 1. Learning solution designing from problem statement stage to ROI stage for clients
• 2. Train, coach and develop leaders & individual contributors from a variety of industries and business situations
• 3. Key Account Management
• 4. Trainer development
• 5. Industries Served: L&D, Consulting, BFSI, Telecom, Oil & Gas, Automobiles, BPO, IT, Ecommerce, FMCG, Pharmaceutical, Manufacturing etc.
• Major Achievements:
• 1. Awarded the Most Impactful Training Consultant of the year 2016-17
• 2. Managed & executed L&D consulting project for INR 10 Million Citibank account

Jan 2013 – Jan 2014 · 1 yr · New Delhi Area, India

• Roles and Responsibilities:
•  Leading sales training team to maximise sales department effectiveness
•  Team performance management
•  Training calendar finalisation & budget allocation
•  Strategic planning with business leaders on innovative ideas to fix performance gaps
• Major Achievements:
•  Roll-out of E-Learning courses in North and East India for 900 front-end sales executives and sales managers
•  Innovation and implementation of “New Hire Training Methodology” for Non-Full time employees

Dec 2010 – Jan 2013 · 2 yrs 1 mo · Mohali

• Roles and Responsibilities:
•  Leading field trainers and contact centre training team to drive business continuity and productivity
•  Team performance management
•  Driving regulatory, process and quality standards through classroom training, assessment and e-learning platforms
•  Training calendar finalization and budget allocation
•  Training need identification and content creation
•  Coaching management through Aditya Birla learning platform
•  Vendor management and compensation management
• Major Achievements:
•  FTE & Non-FTE education project during 3G launch across HP and JK circles in 2011
•  Rollout and implemented 3G helpdesk for Contact Centres in 2012

Mar 2008 – Dec 2010 · 2 yrs 9 mos · New Delhi Area, India

• Roles and Responsibilities:
•  Liaison with L&D and quality teams of 13 contact centers across India for L&D and Quality update and reporting for Bharti Airtel
•  Trained Airtel showroom employees and contact center employees on Airtel products & services
•  Content Development and E-Learning coordination.
•  Training need analysis and training effectiveness analysis
• Major Achievements:
•  Part of the IPhone 3Gs launch in Delhi NCR in terms of educating employees on Mac operating system, IPhone features and Airtel process around IPhone

Jun 2004 – Mar 2008 · 3 yrs 9 mos · Gurgaon, India

• Roles and Responsibilities:
•  Product and Process trainer and Quality Analyst for US and UK based clients
•  Telesales for CV services for US based doctors
•  Market research (IT infrastructure) from CTOs of US based organizations
• Achievements:
•  Launched SLAs for Media House business

Feb 2002 – Jun 2004 · 2 yrs 4 mos · Gurgaon, India

• Roles and Responsibilities:
•  OSI certified debt collector and proficient in taking outbound and inbound call volume.
•  Responsible for assisting team leaders with their BAU activities.
• Achievements:
•  Mentored new employee to overcome learning curve and cutting down the training to floor TAT by 20%