Swastik P.

Operations Associate

Hyderabad, Telangana, India10 yrs 3 mos experience

Highly Stable

Key Highlights

7+ years of expertise in client relations.
Proficient in customer service and task management.
Strong leadership and team management skills.

Stackforce AI infers this person is a Customer Relations and Technical Support Specialist with a focus on client services.

Contact

Skills

Core Skills

Client ServicesCustomer Relationship Management (crm)Technical SupportNetworking

Other Skills

Data AnalysisDesigning and installation of LANs and WANsDeployment and Installation of Firewalls, Switches and RoutersBusiness DevelopmentResearchOperations ManagementMicrosoft OfficeMicrosoft ExcelMicrosoft WordMicrosoft PowerPointTeam LeadershipTeam ManagementTeamworkLeadershipCustomer Service

About

Service-focused Executive bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in client relations with 7+ years of expertise in related roles.

Experience

10 yrs 3 mos

Total Experience

3 yrs 3 mos

Average Tenure

6 mos

Current Experience

The d. e. shaw group

Manager

Nov 2025 – Present · 6 mos · Hyderabad, Telangana, India

Mckinsey & company

3 roles

Team Leader

Jan 2024 – Apr 2025 · 1 yr 3 mos

Senior Executive Assistant

Promoted

Jan 2023 – Dec 2023 · 11 mos

Executive Assistant

Jul 2018 – Dec 2022 · 4 yrs 5 mos

Drs networks & surveillance solutions pvt.ltd.

3 roles

Senior Client Service Executive

Promoted

Oct 2016 – Jul 2018 · 1 yr 9 mos

Client Service Executive

Oct 2015 – Oct 2016 · 1 yr

Acting as the SPOC (Single Point of Contact) with clients through email, phone or chat.
Analyzing, Planning, Organizing and Work/Delegation of the tasks to meet deadline and quality requirements of the clients.
Conducting online research for tasks to acquire results and present them in a professional manner that meets the expectations of clients.
Providing solutions to clients based on their profile and personal/professional requirement.
Maintaining professional relationship with client for business development.

Client ServicesCustomer Relationship Management (CRM)Data Analysis

Technical Executive

Nov 2013 – Apr 2014 · 5 mos · Hyderabad Area, India

Designing and installation of LANs and WANs.
Deployment and Installation of Firewalls, Switches and Routers
Participation in AMC's And Facility Management services at end user's premises
Communicating and negotiating with users, specialists and other staff
Facilitate the collection of payments from the customers by account department and provide information on any potential Defaulters.
Working knowledge of major networking components & hardware components.
Ability to explain technical issues clearly to non-technical colleagues.
Thorough understanding of Windows, Oracle system.
Extensive knowledge of Microsoft based operating systems, including Windows Server 2008, Window 7 and Window 8.

Designing and installation of LANs and WANsDeployment and Installation of Firewalls, Switches and RoutersTechnical SupportNetworking