Priyanshu Mishra

Recruiter

Jaipur, Rajasthan, India8 yrs 9 mos experience

Key Highlights

Achieved 2% reduction in customer friction rates at American Express.
Expertise in CRM optimization and customer service automation.
Proven track record in managing high-volume customer interactions.

Stackforce AI infers this person is a Customer Experience Specialist with expertise in CRM and technical support across B2B and B2C sectors.

Contact

Skills

Core Skills

Customer ServiceAccount ManagementTechnical SupportDispute ResolutionCustomer Support

Other Skills

Executive TeamPost-Sales SupportActive ListeningAttention to DetailCustomer Relationship Management (CRM)Customer Service OperationsDecision-MakingMarketingMultitaskingNegotiationProduct KnowledgePresentation SkillsSupport ServicesCustomer InteractionMicrosoft Excel

About

With a Bachelor’s in Communication & Journalism, I bring a proven track record in customer service, technical support, and account management across industry leaders like American Express, Microsoft, Amazon, and DailyObjects. 🚀 What I Excel At: ✔ Driving end-to-end resolutions for complex customer and merchant disputes ✔ Reducing customer friction rates (Achieved 2% reduction at AmEx) ✔ Implementing CSAT tracking & CRM optimization for enhanced service efficiency ✔ Managing high-volume customer interactions with a data-driven, problem-solving approach ✔ Leading cross-functional teams to improve CX operations & customer satisfaction Currently, at DailyObjects, I focus on customer service automation, CRM integration, and post-sales support strategies to enhance customer experience. My expertise in Microsoft Dynamics, Freshdesk, Knowlarity, and Genesys CRM enables me to optimize workflows and improve resolution efficiency. Beyond my professional role, I am passionate about business strategy, startup growth, and process automation, always seeking new ways to enhance customer engagement and operational efficiency. 📩 Let’s connect and discuss how I can bring value to your team!

Experience

8 yrs 9 mos

Total Experience

1 yr 11 mos

Average Tenure

11 mos

Current Experience

Aspirerecruit

Global Talent Partner

Jun 2025 – Present · 11 mos · India · Hybrid

AspireRecruit helps startups find the right talent to build and scale their teams. We partner with founders and hiring managers across Web3, AI, gaming, and tech industries to understand their needs and connect them with candidates who truly fit.
Recruitment for us isn’t just about filling positions — it’s about building long-term partnerships, supporting company growth, and helping professionals thrive in roles that match their skills and aspirations.

Dailyobjects

Senior Executive

Feb 2025 – May 2025 · 3 mos · Gurugram, Haryana, India · On-site

Executive TeamPost-Sales SupportTechnical SupportCustomer SupportActive ListeningAttention to Detail+12

Microsoft

Technical Support Specialist

Jul 2024 – Feb 2025 · 7 mos · Jaipur, Rajasthan, India · Remote

Active ListeningAccount ManagementAttention to DetailCustomer InteractionCustomer Relationship Management (CRM)Customer Service+9

American express

Merchant Services

Oct 2022 – Mar 2024 · 1 yr 5 mos · India

 Achieved a notable 2% reduction in CFR, reflecting a commitment to delivering prompt and effective resolutions.
 Attained the 3rd YTD Ranking, showcasing consistent high performance and dedication to meeting and exceeding performance metrics.
 Demonstrated proficiency in delivering end-to-end resolutions for merchants, ensuring a seamless and positive experience.
 Specialized in the disputes department, handling intricate cases with precision, and contributing to the efficient resolution of merchant disputes.
 Communicated seamlessly with merchants, internal teams, stakeholders, fostering collaboration and contributing to a team-oriented approach in achieving resolutions.

MultitaskingWritingService DeliveryNegotiationClient ServicesAttention to Detail+13

Amazon

Customer Service Associate

Jun 2019 – Sep 2022 · 3 yrs 3 mos · Pune District, Maharashtra, India · On-site

 Developed reputations an efficient service provider with high levels of accuracy.
 Handled all customer relation and issues in a gracious manner and in accordance with company policies.
 Effectively managed high-volume of inbound and outbound customer calls.
 Collected customer feedback and made process changes to exceed customer satisfaction.
 Demonstrated mastery of customer satisfaction.

WritingService DeliveryNegotiationClient ServicesAttention to DetailMicrosoft Excel+6

Ks records

Assistant

Jan 2016 – Aug 2018 · 2 yrs 7 mos · On-site

 Scheduling job sheet for the day to maintain the workflow.
 Mastered in developing design deliverables that elevated, differentiated, and functioned on-brand and on-strategy.
 Presented projects to internal clients.
 Worked with internal clients to determine strategy and design for annual marketing campaigns.
 Strictly follow the labour laws and manager the breaks and lunch as per the shifts.
 Designed new on-brand visual elements to effectively convey concepts and messaging.
 Monitoring real time adherence.

WritingAttention to DetailMicrosoft ExcelCustomer SupportAccount ManagementTechnical Support+5