Dipti Seth — CEO
Workforce professional with a strong background in operations, contact centres, workforce management, and program management. Skilled in short-term/Long term forecasting, resource /capacity planning, scheduling optimisation, and cost analysis/projections. Demonstrated success in stakeholder and vendor management with premium clients like Uber, Convergys, and Genpact. Strengths: * Skilled at understanding needs, improving operations, and introducing new ideas in WFM. * Strong organisational, time management, and multitasking skills for independent work. * Excellent numerical and analytical abilities, alongside effective communication and interpersonal skills. * Proficient in using tools like IEX, Avaya , Google sheets .
Stackforce AI infers this person is a Workforce Management Specialist with expertise in operations and program management.
Location: Delhi, India
Experience: 12 yrs 11 mos
Skills
- Forecasting
- Strategic Planning
- Program Management
- Stakeholder Management
- Vendor Management
- Team Management
- Cross-functional Team Leadership
- Capacity Planning
- Scheduling
- Real-time Monitoring
- Productivity Improvement
- Customer Experience
- Communication
Career Highlights
- Expert in workforce management and forecasting.
- Proven success with premium clients like Uber and Genpact.
- Strong analytical and communication skills.
Work Experience
Uber
Global Forecasting (2 yrs 6 mos)
Short Range Planning (2 yrs 3 mos)
Genpact
Assistant Manager (1 yr 6 mos)
EY
Senior Analyst - Resource Management (3 mos)
Convergys
Analyst - Capacity and scheduling (4 yrs 4 mos)
Real time analyst (1 yr)
Technical Support Specialist (1 yr 1 mo)
Education
Master's in Computer Application at Indira Gandhi National Open University
Bachelor's in Computer Application at Indira Gandhi National Open University
