Apoorva Fs — Operations Associate

Experienced eCommerce Operations & Catalog Management Specialist with 10+ years of proven success in driving scalable marketplace operations, vendor management, and data quality excellence across global retail platforms, including Walmart and Macy’s. Currently working as a Senior Catalogue Specialist, I specialize in vendor lifecycle management, pricing strategy, catalog optimization, and process automation. I play a critical role in ensuring marketplace competitiveness by analyzing competitor trends, pricing intelligence, and assortment gaps, while collaborating with vendors to improve product availability, content accuracy, and overall catalog health. My core expertise lies in end-to-end catalog operations, including product onboarding, taxonomy, mapping & attribution, content quality audits, and compliance management. I have consistently driven SLA adherence, productivity improvements, and operational efficiency by implementing structured workflows, defining KPIs, and automating reporting processes. I bring strong experience in cross-functional collaboration, working closely with vendors, category teams, and data science teams to deliver scalable solutions and improve business outcomes. I am highly skilled in escalation management, root cause analysis (RCA), and issue resolution, ensuring minimal disruption to operations and continuous process improvement. From a technical standpoint, I have hands-on experience with MySQL, SQL queries, APIs, Postman, and XPath (including dynamic element handling using functions like contains()), enabling data-driven decision-making and automation. I am also proficient in tools such as JIRA, Confluence, Shopify, and Walmart proprietary systems. In my previous roles, I have successfully: Managed high-volume product listings across multiple categories Led and mentored teams, improving quality, accuracy, and productivity Built strong vendor and stakeholder relationships Contributed to process documentation, training, and knowledge management Supported automation initiatives by collaborating with tech teams I started my career as a Research Analyst, where I developed strong foundations in data analysis, SEO, client management, and marketplace operations, including hands-on experience with Amazon seller workflows, inventory management, and digital marketing. I am passionate about optimizing eCommerce ecosystems, leveraging data insights, and building efficient, scalable processes that enhance both customer experience and business performance.

Stackforce AI infers this person is a seasoned eCommerce Operations Specialist with a strong focus on vendor management and catalog optimization.

Location: Mumbai, India

Experience: 10 yrs

Skills

Vendor Management
Catalog Management
E-commerce Optimization

Career Highlights

Over 10 years of eCommerce operations experience.
Expert in vendor lifecycle management and catalog optimization.
Proven track record in process automation and data-driven decision making.

Work Experience

Walmart

Senior Catalog Specialist (2 yrs 11 mos)

Lumina Datamatics

Senior Catalog Specialist (6 yrs 8 mos)

Alfa Overseas, Mumbai

Research Analyst (3 yrs 4 mos)

Education

Bachelor's degree at Mumbai University Mumbai

Master of Business Administration - MBA at Welingkar Institute of Management

Apoorva Fs

Operations Associate

Mumbai, India10 yrs experience

Highly Stable

Key Highlights

Over 10 years of eCommerce operations experience.
Expert in vendor lifecycle management and catalog optimization.
Proven track record in process automation and data-driven decision making.

Stackforce AI infers this person is a seasoned eCommerce Operations Specialist with a strong focus on vendor management and catalog optimization.

Contact

Skills

Core Skills

Vendor ManagementCatalog ManagementE-commerce Optimization

Other Skills

Business Intelligence (BI)Vendor CoordinationData QualityProcess AutomationProduct matchProduct CataloguesData AnalysisMarket ResearchOff-Page SEOKeyword ResearchOnline MerchandisingCustomer Relationship Management (CRM)Email MarketingE-Commerce ConsultingE-Commerce

About

Experience

10 yrs

Total Experience

5 yrs

Average Tenure

Current Experience

Walmart

Senior Catalog Specialist

Jul 2023 – Present · 2 yrs 11 mos · Bengaluru · On-site

As a part of vendor management team in Walmart below are the role and responsibility
 Ensure Walmart is being price competitive to the customers.
 Working closely with Vendor of Walmart in ensuring wide range of availability of products.
 Monitoring competitor’s activities and devising effective counter measures.
 Maintain high level of accuracy/quality by performing internal audits.
 Migration and Documentation management if any new project is taken up
 Monitoring Vendor team work, assisting in issue resolution, maintaining team’s production status report
 Designing/implementing process roadmaps.
 Create and develop process metrics and performance measurement criteria.
 Allocating work to the vendors by analyzing the resource available and understanding the business need and prioritization.
 Work on Walmart ticketing tool to resolve the requests/ issues within SLA.
 Interacting with Vendors team through calibration call on Matching evaluation & cases of high impacting issues.
 Ensure vendor compliances and scalable communication processes. Work with various internal teams.
 Ensure accuracy/quality check of content creation/population done by vendors.
 Co-ordinate with vendors to ensure a reliable and operationally effective flow of products, and interact directly with Walmart data science team to deliver to their requirements and work directly with the category team to ensure the overall health of the processes is good.
 Automated the reporting process to reduce manual effort and improve efficiency.
 Work & deep dive on escalation related issues.
 Basic hands-on experience in writing XPath for product page elements using Walmart PNC tool.
 Familiar with relative XPath and functions like contains() for dynamic elements.

Business Intelligence (BI)E-commerce OptimizationVendor ManagementCatalog Management

Lumina datamatics

Senior Catalog Specialist

Nov 2016 – Jul 2023 · 6 yrs 8 mos · Bengaluru · On-site

Client : WALMART
Worked to identify gaps in the process and implementing state of the solutions that improve business values with customer satisfaction
Successful product and process manager in eCommerce products and services. Customer-focused, a problem-solving leader with 6+ years of experience
Onboarded new sellers & vendors in order to integrated their operations on Walmart portals.
Inspected product content and fixed risk and compliance issues for products.
Provided service support through JIRA & Salesforce for sellers and vendors.
Updated and recorded data in Confluence for process productivity.
Worked on inventory management and imagery correction issues for vendors.
Documented Product categorization reports for category managers.
Forecasted upcoming campaigns and gathered data charts to manifest demand trends in products.
Audited the price request and updated them based on offers and deals.
Monitored orders and resolved technical issues for customer complaints.
Provided raw data and communicated with the software development team for tool automation for the process growth.
Worked as a process trainer for new employees and was the acting project manager.
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