Jul 2024 – Present · 1 yr 10 mos · New Delhi, Delhi, India · Remote

Jul 2021 – May 2022 · 10 mos · Gurgaon, Haryana · On-site

• Built a digital bank from 'ground zero'.
• Conceptualized design and implementation roadmap for Digital Bank including 20+ techno-functional criteria including TCO, features stack, technical services, implementation ease
• Conceptualized ‘brand identity along with the value story; currently involved in setting product (15+ product lines) and growth (Digital Marketing, Partnerships, Engagement) verticals from scratch

Jul 2020 – Jun 2021 · 11 mos · Delhi, India · Remote

• Led IndusInd Bank to become the first bank enabled as an FIU within the Account Aggregator eco-system in India and also helped lay the guiding principles for usage of data for FIPs in India

Apr 2020 – Jul 2021 · 1 yr 3 mos · Gurugram, Haryana, India

• Responsible for:
• Digital Customer Onboarding Platforms (Liabilities, Lending and Wealth)
• Digital Channels (Mobile, WhatsApp, Net, Chatbot, Alexa), and
• User growth and engagement on platforms and channels including customer lifecycle management, digital marketing
• Responsible for bank’s digital roadmap for the individual/ consumer banking segment.
• Led marquee projects like design of new Mobile App, Onboarding Platform (Easy Credit for PL and CC, IndusDelite for SA and FD) using reusable micro-services/ APIs, Eventing architecture/ marketing automation, pan-bank Loyalty program, implementation of Micro-segmented campaigns and establishing Digital Marketing engine across products

Oct 2019 – Apr 2020 · 6 mos

• Financial Services:
• Set-up digital lending business for a Top 3 private bank in India
• Creation of Asia Banking DnA Hub for the Firm – a Go & see location; repository of physical and virtual “experiences” - to introduce clients to McKinsey DnA capabilities
• Agri Business Transformation for a Top 5 Indian public sector Bank involving setting up of centralized loan processing, introducing new sales channels and digitization for enhanced customer experience
• National & local policy formulation to sustain the less-cash city transformation in partnership with global payments company on the back of the successful pilot in a large city in Andhra Pradesh
• Sales and distribution customer experience (CEX) transformation in a Top 5 private Bank; this involved diagnosis and design of key shifts to transform SME segment (e.g., AA and ML led segmentation, coverage model, needs based engagement tools) to provide best-in-class CEX
• Design and setup Advanced Analytics Center for a Top 5 Indian public sector Bank
• Strategic partnership to equip a Top 5 public sector Bank’s transition into a leading digitally-enabled organization with improved profitability and customer centricity
• Strategic business transformation for a mid-tier Indian public-sector Bank
• Digital transformation for a Top 5 private life insurance agency
• Other Projects:
• Sales & marketing transformation across Asia-Pacific (sans China) and Africa for a global lighting player
• Commercial transformation (involving launch of a biosimilar) for a Top 5 Indian pharma player
• Pro-bono project to fight air pollution in Delhi NCR

Jul 2017 – Oct 2019 · 2 yrs 3 mos

Jul 2015 – Jun 2017 · 1 yr 11 mos

Jan 2013 – Jun 2015 · 2 yrs 5 mos

Dec 2016 – Mar 2017 · 3 mos · New Delhi Area, India

• Generation is a program of McKinsey Social Initiative, an independent nonprofit founded by McKinsey & Company, that brings together the social, public, and private sectors to implement innovative approaches to complex societal challenges. Generation has set an initial goal of connecting 1 million young people with skills and jobs by 2020.

Sep 2010 – Dec 2012 · 2 yrs 3 mos · Mumbai

• Raveesh was responsible for carrying out the Business Process Re-engineering initiatives for the Remittance business group
• Integration of CRM with money transfer portal resulting in 33% reduction in customer contacts
• Automated processing of rejected money transfer requests through self-service option to customers
• Designed service architecture of 2 money transfer portals Money2Europe and Money2Srilanka
• Continuous process improvement initiatives for the online remittance channel i.e. Money2India

Jun 2009 – Aug 2010 · 1 yr 2 mos

• Raveesh worked as an internal consultant on design and pilot phases of Business Transformation exercise - Navnirmaan for Bank of Baroda. He was involved in comprehensive redesign and introduction of business processes across the organisation.
• He led design and implementation of four critical initiatives:
• i) Set up the Call Centres for the Bank at 2 locations
• ii) Set up centralised and automated cheque clearing processing center at Fort, Mumbai
• iii) Designed future branch ‘Baroda-Next’ to achieve higher productivity levels driven by front-end redesign and service-to-sales concept
• iv) Pioneered implementation of Branch Automation solutions across 400+ branches

Jun 2009 – Nov 2009 · 5 mos

• Raveesh worked on the Review/ Renewal of credit facilities for large corporates in the Bank

Apr 2008 – Jun 2008 · 2 mos · Bengaluru Area, India

• As an intern with Wirpo Consulting division, Raveesh developed new service offerings for Finance and Accountancy Consulting domain. He tailored go-to-market strategy for Business Intelligence tools as SaaS.

Jan 2005 – Jan 2005 · 0 mo

• As Intern worked on Project for reducing iodine consumption in make-up water plant for Tata Salt, the market leader in its segment.