Rachael Chongneihting

Operations Associate

Delhi, India3 yrs 5 mos experience

Most Likely To Switch

Key Highlights

Proven expertise in customer service and operations management.
Skilled in handling travel-related customer inquiries.
Strong analytical skills with experience in quality auditing.

Stackforce AI infers this person is a Customer Service and Operations Specialist in the Travel industry.

Contact

Skills

Core Skills

Customer ServiceOperations ManagementTravel Management

Other Skills

Customer SupportAmadeus GDSTravel FusionCustomer Service RepresentativesCustomer RelationsCommercial OperationMicrosoft ExcelAuditingOnboardingQuality ControlQuality AuditingRisk AssessmentFraud AnalysisFraud DetectionCustomer Relationship Management (CRM)

Experience

3 yrs 5 mos

Total Experience

1 yr 1 mo

Average Tenure

2 yrs

Current Experience

Zomato

Operations Executive

May 2024 – Present · 2 yrs · Gurugram, Haryana, India · Hybrid

Customer ServiceCustomer SupportOperations Management

Igt solutions

Travel Associate

Jun 2023 – Nov 2023 · 5 mos · Gurugram, Haryana, India · On-site

At IGt Solutions, I handled inbound customer calls, assisting with variety of travel-related inquiries. My responsibilities included resolving issues such as changing flight dates or timings, upgrading seat classes, adding baggages, arranging special services like wheelchairs or unaccompanied minor support, processing ticket cancellations, and facilitating refunds. I also provided flight status updates, downloaded and emailed travel documents, and guided customers through the booking process.

Amadeus GDSTravel FusionCustomer ServiceTravel Management