Apr 2025 – Present · 1 yr 1 mo

Apr 2025 – Sep 2025 · 5 mos

Oct 2024 – Apr 2025 · 6 mos

• Leadership and Team Development: Spearhead the coaching and development of diverse teams, fostering a culture of excellence and innovation.
• Implement strategic initiatives that enhance team capabilities and motivation.
• Performance Management: Utilise robust KPI measurements to evaluate team performance, producing actionable insights that drive business objectives and enhance customer satisfaction.
• Feedback and Coaching: Deliver regular, constructive feedback, side by side observational coaching for team members to optimise their performance and achieve professional growth.
• Initiate training programmes that align team skills with organisational goals.
• Operational Excellence: Streamline retail operations to maximise efficiency and productivity, consistently achieving or exceeding sales targets.
• Home
• Skills:
• Side by side observational Coaching
• Leadership and Team Building
• Strategic Planning and Execution
• KP| Analysis and Performance Improvement
• Customer Service Excellence
• Conflict Resolution
• Effective Communication

Feb 2023 – Oct 2024 · 1 yr 8 mos

• Supported store operations by executing day-to-day tasks, including inventory management, stock replenishment, and sales support.
• Assisted in implementing merchandising strategies to optimize product placement and enhance visual appeal.
• I Conducted customer service activities, addressing inquiries, resolving complaints, and ensuring customer satisfaction.
• Collaborated with store management to identify opportunities for process improvement and efficiency enhancement.
• Trained new store employees on operational procedures, customer service protocols, and product knowledge.
• Participated in store audits to assess compliance with operational standards and identify areas for improvement.