J

Jatin Taneja

CEO

Delhi, India6 yrs 6 mos experience
Highly Stable

Key Highlights

  • Expert in order management and operational efficiency.
  • Proven track record in team training and performance improvement.
  • Strong communication skills with a focus on customer satisfaction.
Stackforce AI infers this person is a skilled operations manager in e-commerce with a focus on order management and customer support.

Contact

LinkedIn

Skills

Core Skills

Order ManagementOperational Efficiency

Other Skills

Invoice ProcessingOrder TrackingPerformance ImprovementE-paymentsCommunicationSystem AdministrationBusiness Process ImprovementMultitaskingPresenting SolutionsOrganization SkillsCricketTeam TrainingSystem ApplicationsEmailEnglish

Experience

6 yrs 6 mos
Total Experience
6 yrs 6 mos
Average Tenure
--
Current Experience

Blinkit

2 roles

Senior

Jun 2018 – Dec 2024 · 6 yrs 6 mos

  • Managed triggered alerts for premium product orders, including Apple iPhones & accessories, Sony PlayStation, Samsung phones, Dyson products, Urban Company water purifiers, Ultrahuman Smart Rings. Tracked orders from placement to successful delivery, ensuring timely and accurate fulfillment. Created invoices on POS, identified and resolved any obstacles in order billing or delivery processes to ensure a smooth customer experience. Managed a team of email support associates. Implemented new processes to enhance efficiency and productivity. Conducted training sessions to improve team skills. Provided real-time support to associates in handling escalated issues and complaints, offering dynamic solutions within tight timeframes.

Senior Executive

– Present

Invoice ProcessingOrder TrackingPerformance ImprovementOrder ManagementE-paymentsCommunication+6

Icici securities

Intern

May 2016 – Jun 2016 · 1 mo

  • Demonstrating customers how to trade Mutual Funds on ICICIdirect.com

Education

Asia Pacific Institute Of Management

Master of Business Administration

Jan 2015 – Jan 2017

Delhi Institute of Rural Development

Bachelor of Business Administration — COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES

Jan 2012 – Jan 2015

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