Praveen Gatakala — Operations Associate
• Currently working as Senior Technical Support Associate Engineer at Atlassian. • Over 5+ years of experience Incident Management, Issue Prevention and ITIL process. • Interested to learn new technologies and apply them. • Can effectively communicate as an expert with customers with in-depth technical details, progress, and next steps. • Good at explaining complex concepts & challenges clearly to non-technical stakeholders.
Stackforce AI infers this person is a Technical Support Specialist in the SaaS industry.
Location: Hyderabad, Telangana, India
Experience: 9 yrs 10 mos
Skills
- Technical Support
- Incident Management
Career Highlights
- Over 5 years of experience in Incident Management.
- Expert in communicating technical details to customers.
- ITIL certified with a strong focus on issue prevention.
Work Experience
Atlassian
Senior Technical Support Associate (4 yrs 6 mos)
SAP Customer Experience
Technical Support Engineer (2 yrs 7 mos)
CallidusCloud
Technical Engineer (5 yrs 4 mos)
Technical Engineer (2 yrs 8 mos)
Education
Master of Technology - MTech at St.Peter's Engineering College
Bachelor of Technology (B.Tech.) at Sai Spurthi Instutite of Technology
Intermediate at Board of Intermediate
SSC at V.V.Vidayalayam
