Sep 2021 – Jan 2023 · 1 yr 4 mos

• Handles a team of 18-20. Key responsibilities are to ensure that the team delivers the KPI’s along with keeping a Check on their personal performance matrices. Handle client relations.
• Feedback & training sessions conducted for the team on any new Google Ads update or on quality of work.
• Quality checks done for the team

Apr 2018 – Sep 2021 · 3 yrs 5 mos

• Handled a pod of 5-8 with an aim of getting their work done effectively & efficiently.
• Regular email & call audits done for the pod.
• Quality evaluations & timely feedback sessions conducted.
• Assisted Team Leader with RCA’s like customer satisfaction reviews, TRT (Time to resolve) etc.

Feb 2018 – Apr 2018 · 2 mos

• Conducts training on the process - Google Ads (From basics to advance). Practical knowledge about Ads tools, conducts assessments for the trainees.
• On the job training was handled for new employees in their initial days by providing full time support with client handling.

Jul 2017 – Apr 2018 · 9 mos

• Manages Ads accounts, handle optimisation queries. Troubleshoot Google Ads account for North America Clients.

Jan 2020 – Jun 2022 · 2 yrs 5 mos · New Delhi, Delhi, India

Jan 2017 – Dec 2017 · 11 mos