Deepthi Koushik — Customer Success Manager

Accomplished Customer Success professional with several years of experience driving customer value, health, and strategic outcomes across complex enterprise environments. I specialize in building and maintaining strong customer relationships while accelerating the adoption of new solutions that deliver measurable ROI in the shortest possible timeframe. As a trusted advisor to key customer stakeholders and executives, I lead with a consultative, outcomes-based approach—aligning technology with business priorities through close collaboration and strategic planning. My expertise includes delivering and participating in Executive and Quarterly Business Reviews (EBRs/QBRs), analyzing customer health metrics, and providing actionable recommendations for continuous improvement. Key areas of focus include: ✔ Driving business outcomes that help customers realize the full value of solutions and services ✔ Delivering proactive adoption strategies and product training ✔ Leading the execution of Customer Success Plans (CSPs) ✔ Identifying and mitigating risk through customer remediation plans

Stackforce AI infers this person is a Customer Success Manager in the SaaS industry, focusing on supply chain solutions.

Location: Bengaluru, Karnataka, India

Experience: 19 yrs 3 mos