Shruti K.

Operations Associate

India13 yrs 3 mos experience

Key Highlights

  • Over 15 years of diverse IT experience
  • Proven leadership in quality assurance and testing
  • Strong background in UI/UX consulting and education
Stackforce AI infers this person is a versatile IT specialist with a strong focus on quality assurance and user experience design.

Contact

Skills

Core Skills

Ui/uxCustomer ServiceBusiness AnalystTechnical DocumentationProject PlanningApplication TestingManual TestingTest PlanningFunctional Testing

Other Skills

Customer Service RepresentativesCoachingEmotional IntelligenceProfessional MannerEmail ClientsGeneral AdministrationCareer CounselingCustomer ContactAdministrationPhone EtiquetteStudent EngagementCustomer SupportCall Center DevelopmentAttention to DetailSales Operations

About

Enthusiastic IT specialist with over 15 years of total experience in varied industries. Worked in MNCs such as HCL, IBM, and Airtel, in both, individual as well team leader roles. Managed as test lead in USA/UK based IT projects. Outstanding performance as a business development consultant in a UI/UX education company. Implemented process documentation for Airtel as Business Analyst, appreciated by senior management. Strong interpersonal and communication skills with the ability to collaborate with diverse individuals, cultures and ethnicities.

Experience

13 yrs 3 mos
Total Experience
3 yrs 10 mos
Average Tenure
1 yr 9 mos
Current Experience

Portwest australia & new zealand

Customer Service Specialist

Sep 2024Present · 1 yr 8 mos · On-site

Customer Service Representatives

Designboat ux/ui school

Consultant

Oct 2018Feb 2021 · 2 yrs 4 mos · Delhi, India · Remote

  • Student advisor and placement coordinator for UI/UX Course
CoachingEmotional IntelligenceCustomer ServiceProfessional MannerEmail ClientsGeneral Administration+21

Airtel

Consultant

Dec 2017Oct 2018 · 10 mos · Gurgaon, India · Hybrid

  • BA for ongoing process improvement
Relationship BuildingTechnical DocumentationEmotional IntelligenceProfessional MannerEmail ClientsTeamwork+9

Unilog

Project Lead

Apr 2012Jan 2015 · 2 yrs 9 mos · Bengaluru, Karnataka, India · Hybrid

  • Lead a team as a Quality Lead Engineer
Application TestingProfessional MannerEmail ClientsCustomer Relationship Management (CRM)Conflict ResolutionCustomer Support+8

Ibm

Senior test engineer

Aug 2010Oct 2010 · 2 mos · Noida, Uttar Pradesh, India · On-site

  • Quality tester for a bank application located in Turkey
Application TestingProfessional MannerEmail ClientsCustomer ContactAttention to DetailCommunication+7

Hcl technologies

Lead Enginner

Apr 2004Sep 2010 · 6 yrs 5 mos · Noida, Uttar Pradesh, India · On-site

  • Test Analyst and worked for Dixons group
Professional MannerEmail ClientsFunctional TestingCustomer ContactAttention to DetailCommunication+8

Education

St. Anthony Sr. Sec School

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