Nanthini Devi — Operations Associate

I'm an Operations and Customer Experience professional with 8+ years of experience at Amazon across Customer Service, Escalation Management, Catalog Operations, Subject Matter Expert (SME), and Financial Operations roles. Experienced in process improvement, stakeholder management, workflow optimization, root cause analysis, quality support, and cross-functional collaboration. Skilled in handling customer escalations, mentoring teams, SOP creation, operational excellence initiatives, and driving process efficiency in fast-paced environments. Proven track record of supporting business goals through data-driven decision making, defect reduction, and continuous improvement initiatives. Looking for opportunities in Operations, Business Operations, SME, Escalation Management, Process Excellence, Customer Experience Lead, Support Operations, and related domains.

Stackforce AI infers this person is a Customer Experience and Operations specialist with a focus on process improvement in a B2C environment.

Location: Bengaluru, Karnataka, India

Experience: 7 yrs 10 mos