Ajay Singh Nayal

Operations Associate

Ghaziabad, Uttar Pradesh, India9 yrs 7 mos experience

Key Highlights

Over 8 years of retail management experience.
Proven track record in driving sales and customer satisfaction.
Expertise in operations and team leadership.

Stackforce AI infers this person is a Retail Management professional with a focus on operations and customer service.

Contact

Skills

Core Skills

Store ManagementSales StrategyRetail SalesOperations ManagementCustomer ServiceInventory ControlInventory ManagementFashion ConsultingCustomer Engagement

Other Skills

End-to-End SalesCustomer Relationship ManagementKPI MonitoringStock Flow ManagementShrinkage ControlFashionStock ControlStock ManagementTeam ManagementE-CommerceMicrosoft WordManagementVisual StylingWindow DisplaysStyling

About

Dynamic and results-oriented retail management professional with over 8 years of experience in operations, team leadership, and driving sales excellence. I have successfully managed flagship brands Stores like Van Heusen Women (Aditya Birla Fashion & Retail Ltd.), Louis Philippe, People, and Blink it, consistently delivering exceptional business performance and customer satisfaction. My expertise spans store operations, people management, inventory control, and market analysis, ensuring smooth workflows and achieving business targets. With a proven track record of motivating teams, streamlining processes, and driving data-driven decisions, I thrive in fast-paced environments and consistently exceed expectations, and I am passionate about fostering team development and creating a customer-centric culture while staying committed to operational excellence.

Experience

9 yrs 7 mos

Total Experience

1 yr 7 mos

Average Tenure

1 yr 1 mo

Current Experience

Cantabil

Store Manager

May 2025 – Present · 1 yr 1 mo

Lead end-to-end store operations, driving sales and profitability. Implemented VM strategies enhancing customer experience and store appeal. Trained, mentored, and managed store staff to ensure high performance. Focused on customer relationship management to boost retention. Monitored KPIs, stock flow, and shrinkage control.

End-to-End SalesCustomer Relationship ManagementKPI MonitoringStock Flow ManagementShrinkage ControlStore Management+1

Vanheusen

Store Manager

Jul 2022 – Dec 2024 · 2 yrs 5 mos · Ghaziabad, Uttar Pradesh, India

FashionStock ControlStock ManagementTeam ManagementRetail SalesStore Management+13

Van heusen women, aditya birla fashion & retail ltd.

Store Manager

Jul 2022 – Dec 2024 · 2 yrs 5 mos

Operations Excellence: Oversaw all facets of store operations, ensuring strict adherence to SOPs and promotional guidelines. Performance Tracking: Monitored key performance metrics (CBA, RFT) to drive continuous improvements. Team Leadership: Coordinated with various departments to maintain optimal workflow and exceptional service.

Operations ExcellencePerformance TrackingTeam LeadershipSOP AdherenceStore ManagementOperations Management

Blinkit

2 roles

Assistant Store Manager

Oct 2021 – Jun 2022 · 8 mos

Assisted in the management of daily operations, ensuring efficiency in process execution and high-quality customer service. Collaborated with cross-functional teams to drive store productivity and meet business target.

Daily Operations ManagementCustomer ServiceCross-functional CollaborationOperations Management

Assistant Manager

Jul 2021 – Jun 2022 · 11 mos

Stock ControlStock ManagementTeam ManagementStore ManagementE-CommerceManagement+5

Louis philippe store

Store Manager

Sep 2020 – Sep 2021 · 1 yr

Directed daily store activities to deliver an outstanding shopping experience. Implemented strategic initiatives to optimize stock management and boost sales.

Daily Store ActivitiesSales OptimizationStrategic InitiativesStore ManagementSales Strategy

Aditya birla fashion and retail ltd.

2 roles

Store Incharge

Promoted

Dec 2018 – May 2020 · 1 yr 5 mos

FashionInventory ManagementStock ControlStock ManagementTeam ManagementRetail Sales+11

Sales Associate

Dec 2017 – Nov 2018 · 11 mos

Fashion ConsultingFashionMicrosoft WordVisual StylingWindow DisplaysStyling+5

People store

2 roles

Store Manager

Promoted

Mar 2018 – May 2020 · 2 yrs 2 mos

Managed in-store operations including staff scheduling, training, and inventory control. Organized and executed marketing and customer engagement initiatives to strengthen brand presence.

In-store Operations ManagementStaff SchedulingTrainingInventory ControlMarketing InitiativesStore Management+1

Customer Care Professional

Dec 2016 – Mar 2018 · 1 yr 3 mos

Engaged with customers to address inquiries and provide solutions, laying the foundation for exceptional service delivery. Developed core operational support skills that facilitated advancement into leadership roles.

Customer EngagementInquiry ResolutionOperational SupportCustomer Service