Aug 2023 – Aug 2024 · 1 yr · Hybrid

Mar 2022 – Jul 2023 · 1 yr 4 mos · New Delhi, Delhi, India · On-site

• People Management, Team Handling, Roaster Mapping, Store
• Operations, Handling Internal Store Team Of 26 Team Members,
• Inventory Management, Proper Stock handling, Placing Indent
• Maintaining Inventory Hygiene mechanisms & Matrices, conducting
• regular stock audit, stock check, doing regular cycle count etc.
• Conducting Product Training, including training about proper
• stacking, Piling & placement of product on shelves
• Regular briefing and Motivating Rider’s (Last Mile Team) regarding
• customer services, customer feedback adherence proper deliver of
• order within stipulated time.
• Encouraging and ensuring all the internal team are abiding by as per
• the organizational guidelines & SOP’S to follow the benchmark as per
• the matrices set regarding order picking/handshake/maintaining FIFO
• & FEFO/Product Handling/Maintaining Quality/minimizing breaches &
• following all safety norms

Jun 2014 – Mar 2022 · 7 yrs 9 mos · Greater Delhi Area · On-site

• Planning and achieving AOP (Annual operating plan) for the Financial Year of Large Format Stores, FOFO Business.
• Responsible for Large Format Stores, Retail Operations, Operational Training Of On Floor Staff, of Franchisee business for North India.
• Handling Key Accounts like Wal-Mart/Best Price, Future Retail, Bharti Retail, Hind ware Home Retail, Home Stop, Fab Furnishing, Metro, Cash & Carry, Home Centre.
• Maintaining Stock/ Inventory Labels in Store & Warehouse with lead time and Sales forecast.
• Ensuring Staff Productivity by making they briefed and trained on regular basis regarding new SOP’S & other new Organizational updates
• Conducting Activities to increase footfall and increase revenue at Franchisee Stores, by conducting staff training at various Sites, monitoring and controlling sales and marketing related activities of Large Format Stores & Franchise
• Conducting Product Training, training about new SOP’S emphasizing on customer handling and personal grooming & Hygiene,
• Oversee day-to-day implementation of Visibility Index Signage’s/Fixtures/Planogram/Promos
• Provide input and support to key market and competitor intelligence processes, including regional reviews, competitor analysis, and market and customer insights.
• Appointing and developing new franchisee across North India.
• Recruiting, motivating & Training of front end, sales staff/Brand Promoter in charge for Franchisee in line with ZM / Franchisee owner & for Large Format Key Accounts Stores SIS Counters.
• Making MIS reports.

Jun 2013 – Mar 2014 · 9 mos · Gurugram, Haryana, India · On-site

• Maintaining the KPI’S and KRA’S within the store and abiding by the SOP’S of the organization.
• Identifying the need for, and following through on, inventory replenishment and placing orders, data maintenance sales analysis and reporting activities.
• Ensuring Display of merchandise on floor as per the VM norm, collection and Story wise, Inventory Management
• Responsible for hiring and training the front end (Operations) staff for the store, responsible to bring down, minimize & control the shrinkage
• Indus League Clothing Ltd

Mar 2010 – Nov 2013 · 3 yrs 8 mos

• Format: Store Operations & Merchandising
• Span of Control : 5 Sales Executive
• Work Location: Bangalore, Karnataka

Mar 2010 – Sep 2012 · 2 yrs 6 mos