Charu Parashar

Program Manager

Greater Toronto Area, Canada2 yrs 3 mos experience

Highly Stable

Key Highlights

Expert in client relationship management and data analysis.
Proven track record in improving reporting efficiency.
Skilled in optimizing processes for enhanced client satisfaction.

Stackforce AI infers this person is a Client Relationship and Operations Professional with expertise in Fintech and CRM solutions.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Data AnalysisLead GenerationSales Pipeline ManagementTechnical RecruitingClient Services

Other Skills

HubSpotSales OperationsMicrosoft ExcelStakeholder ManagementBusiness OperationsIT RecruitmentCustomer ServiceProcess Improvement ProjectsVLOOKUPPivot TablesReporting & AnalysisData Validationhigh volume outbound callingConsultative Sellingdata tracking& reporting

About

Client-focused professional with experience in program coordination, CRM management, sales support, and data analysis. I have worked with enterprise clients such as HDFC Bank, managing onboarding, issue resolution, and performance reporting in fast-paced environments. Skilled in HubSpot CRM, stakeholder communication, outbound engagement, and process improvement, I thrive in roles that combine client interaction with analytical thinking. Currently based in Canada and open to opportunities in Client Success, Operations, Banking, Sales Support, and Business Coordination roles.

Experience

2 yrs 3 mos

Total Experience

2 yrs 3 mos

Average Tenure

2 yrs 3 mos

Current Experience

Sprinklr

2 roles

Senior Program Coordinator

Promoted

Mar 2024 – Present · 2 yrs 3 mos

Customer Relationship Management (CRM)HubSpotSales OperationsData AnalysisMicrosoft ExcelStakeholder Management+5

Senior Program Coordinator

Mar 2024 – Dec 2025 · 1 yr 9 mos

Managed enterprise client communications, including onboarding and issue resolution for HDFC Bank, ensuring seamless and high-quality service delivery. Improved reporting efficiency by developing Excel-based tracking systems to effectively monitor client requests and performance metrics. Coordinated cross-functional teams to ensure timely project delivery in a deadline-driven environment, while optimizing processes and enhancing interdepartmental collaboration to reduce issue resolution time by 40%. Successfully maintained high client satisfaction levels while managing 5+ client requests weekly.

Microsoft ExcelVLOOKUPPivot TablesReporting & AnalysisData ValidationData Analysis

Knowledge excel

Data Analyst

May 2022 – Aug 2023 · 1 yr 3 mos · Gurugram, Haryana, India · Remote

Served as a Data Analyst, analyzing and interpreting data to support business decisions, while also providing troubleshooting for Citrix software.

Lead Generationhigh volume outbound callingSales Pipeline ManagementConsultative Sellingdata tracking& reportingConversion Optimization

Subhe

Counselor (sales& Client Advisory)

May 2021 – May 2022 · 1 yr · Delhi, India · Remote

Managed high-volume outbound calls to prospective students, leveraging HubSpot CRM to track leads and conversions. Built strong client relationships through consultative selling and needs analysis, enhancing engagement and improving conversion rates through targeted outreach campaigns

Stakeholder ManagementTechnical Recruitingcanditate sourcingdjango developer hiring

Gmware

Corporate Recruiter

Feb 2021 – Mar 2021 · 1 mo · Sahibzada Ajit Singh Nagar, Punjab, India · On-site

Executed end-to-end recruitment processes, including sourcing, screening, and coordinating with clients to ensure timely and high-quality hires. Maintained strong communication with candidates and hiring managers, aligning recruitment strategies with business objectives. Managed LinkedIn job postings and conducted targeted outreach for technical roles, including Django Developer positions. Leveraged ATS tools and recruitment platforms to track candidate pipelines, improve hiring efficiency, and reduce time-to-fill. Built and nurtured a talent network to support future technical hiring needs.

Lead GenerationClient ServicesCross-functional CollaborationsInterpersonal Communication

Landmark immigration

Business Development Executive

Jan 2020 – Mar 2020 · 2 mos · Chandigarh, India · On-site

Skilled in supporting business growth through lead generation, client follow-ups, and maintaining strong client relationships. Adept at assisting senior teams with sales coordination, client servicing, and ensuring seamless communication across stakeholders. Known for improving efficiency in client interactions and contributing to overall revenue growth.