Nov 2022 – Jun 2024 · 1 yr 7 mos · Bengaluru, Karnataka, India

• Led the customer success function to shape and deliver enterprise AI solutions that aligned with strategic customer objectives by:
• Championing a customer-first mindset across the organization by translating user feedback into actionable product roadmaps
• Collaborating cross-functionally to define and implement scalable AI service models
• Building governance frameworks, including SLAs and support structures, to ensure consistent delivery excellence
• Driving alignment between product innovation and customer needs, fostering long-term partnerships and value realization

Mar 2022 – Nov 2022 · 8 mos · Bengaluru, Karnataka, India

• Oversaw operations and category growth by:
• Revamping assortment planning and inventory optimization practices
• Designing and implementing waste reduction strategies
• Strengthening vendor relationships and building a resilient sourcing framework

Mar 2020 – Mar 2022 · 2 yrs · Bengaluru, Karnataka, India

• Launched a multi-brand hybrid cloud kitchen and scaled operations by:
• Setting up a fully integrated supply chain system from scratch
• Driving growth through a multi-channel sales strategy (B2C, retail, B2B events)
• Achieving in-store presence within four months of launch
• Forging strategic partnerships with MNCs and premium consumer brands

Jun 2017 – Feb 2020 · 2 yrs 8 mos · Singapore

• Partnered with key resellers to optimize supply chain efficiency and accelerate sales by:
• Advising on assortment strategies and inventory planning
• Leading product launch initiatives with partner leadership
• Streamlining internal supply allocation processes
• Implementing improvements to drive operational efficiency and cost savings

Apr 2016 – Jun 2017 · 1 yr 2 mos · Hyderabad, India

• Enabled systemic change in financial operations through:
• Crafting transformation roadmaps aligned with client priorities
• Applying design thinking, lean, and Six Sigma principles for process improvement
• Identifying digital and RPA opportunities to automate manual tasks
• Improving internal margins through productivity-enhancing projects
• Mentoring teams in lean and Six Sigma methodologies

Jan 2013 – Mar 2015 · 2 yrs 2 mos · Bangalore, India

• Delivered data-driven insights and solutions across retail and banking by:
• Providing operations, marketing, and customer analytics support to global clients
• Collaborating with CXOs and executive teams in the US and Australia
• Leading onsite engagements to scope and implement end-to-end solutions
• Driving business development by contributing to client proposals and securing contracts

Jul 2011 – Jan 2013 · 1 yr 6 mos · Bangalore, India

• Designed tailored solutions and built analytics capabilities by:
• Automating vendor and purchasing workflows for leading retail clients
• Leading executive workshops to embed analytics into decision-making
• Designing onboarding and training curricula based on live project experience for analysts