Aug 2010 – Aug 2017 · 7 yrs · Bengaluru Area, India

• Matrix-manage GPU/CPU Developer tools team, Performance compiler (Dev & Test), Manage day to day activities, hardware requirements, task allocation, forecasting of contractor allocation and team budget management and vendor interaction for resource allocation and procurement. Supervise 15 technical staff manage talent, innovation and performance.
• Turnaround Management : Turned around Manageability initiative struggling to meet release to manufacture (RTM) dates and bug laden products. Unified the process and rallied staff from different departments such as release, FAE, Dev and QA to meet schedule dates 100% of time, on budget and with highest quality.
• Product Life Cycle Management: Review enhancements of DASH Software Solutions and Developer Tools projects contributing to major chunk of company revenues, oversee new product releases (3-4 consumer, 2-3 enterprise each year) which support more than 30k developer base and 8 Different platforms. Core Product: CodeXL Unified Developer tool, LLVM Perf Compiler, Remote Manageability tool based on DASH, SCCM Plugin, DASH SDK.
• Vendor Management and Alliances. Communicated and built vendor partnerships with Broadcom, Realtec, integrating vendor hardware solutions into AMD Reference platforms for seamless customer experience. Diplomatically negotiated and resolved issues with service providers to AMD, internal customers and clients.
• Human Resources and Talent Management. Established and maintain 5% turnover in department (far below industry norms) through team building activities, improved cross team communications, via mentoring and coaching. Oversee training and certification. Recruit, hire and supervise 7-10 developers, quality engineers annually for android, platform security and manageability & compiler projects.

Oct 2007 – Aug 2010 · 2 yrs 10 mos · Greater Boston Area

• Meeting user Needs. Interacted with Product Marketing, Implementation specialists designed the File Virtualization, archiving and global namespace requirements keeping the end user in mind.
• Architected to Endure. Architected next generation file virtualization to endure multiple user and high bandwidth file operations. Fine-tuned the archiving and retrieving, which improved overall performance and improved user experience.
• Program/Process/Build Integration: Built a continuous integration model around build system enabling multiple projects to build simultaneously and integrated build available for QA to validate and do a customer release with proper approval process.
• Customer focus: Visited customer sites improved communication between field engineers to engineering organization by introducing wish list/customer task list which reduced friction between teams and improved sales due to higher customer engagement.

Jun 2002 – Dec 2003 · 1 yr 6 mos · Bengaluru Area, India

• Responsible for resolving technical issues of Dell Enterprise customers. SME in Storage, Networking and Operating system related issues.
• Reduced Escalation by 30% by enforcing effective troubleshooting techniques by L1 customer support. Initiated and documented several known issues and troubleshooting steps in the customer support portal, reducing the customer call volume by 10%.
• Responsible for initiating many customer experience improvement program such as follow up on resolution which improved positive feedback from customer.

Dec 2003 – Oct 2007 · 3 yrs 10 mos · Houston, Texas Area

• Vendor Interaction. Improved vendor evaluation process who provides networking interface solution on next generation HP servers, Provided feature/price break up criteria, negotiated the price point and reduced the inventory cost by 20%.
• Architecting next gen Server Software. Architected next generation Network interface and Healthlite solution on HP Proliant hardware. Provided High/Low level design and wrote critical portions of the driver increasing overall performance and creating a software differentiator.
• Build, Release, Deploy. Designed Build, Release, deploy process for building software solutions on a daily/night basis. Reduced manufacturing defects by 20% by interfacing build server and image deployment systems.