Jan 2023 – Jul 2024 · 1 yr 6 mos

• ✅ Open Network for Digital Commerce, ONDC
• Built ONDC for Paytm buyer app from 0 to 1; led UI/X & BE integrations, scaling ecosystem to 45k+ DAU 100k+ merchants, 80+ seller Network Partners
• Increased store visibility by 35% by incorporating changes in catalog ingestion; created real-time dashboards & alerts to improve store availability, & serviceability across 80+ seller network partners
• Enhanced catalog quality by 50% using AI tools to generate product & merchant attributes, boosting discovery and increasing cart additions by 20%
• Reduced merchant unavailability, & product out-of-stock errors by 25%
• Developed resilience in catalog & order systems, averting monthly fund loss cases of GMV worth $84k+
• Revamped Store listing, product listing, Cart & checkout experience by enhancing promo code visibility & application leading to a 10% WoW increase in payment conversion
• Led integration to run promotional banners, & widgets leading to >20% traffic increase on ONDC pages
• Automated customer grievance redressal process which is estimated to reduce resolution TAT by 50%

Jul 2022 – Nov 2022 · 4 mos

• ✅ OAuth - Login/ Signup on Paytm app
• ✦ Identified major login/ signup customer support issues over 3 months period & proposed solutions to revamp flows as part of future roadmap

May 2022 – Jul 2024 · 2 yrs 2 mos

• ✅ Order Management System (OMS) & Subscription service
• ❯ Order creation/checkout & fulfilment for all Paytm verticals
• Platform fee feature rollout to generate new revenue streams
• Enabled OTP less login and transaction flow for sales of EDC machines, fastags, etc. via agents
• Hyperlocal deals discovery integration to enable offline merchants to list their deals on Paytm app
• ❯ Subscriptions for OTT, Lending, Insurance, etc
• Enabled QR code based subscription for Paytm verticals to auto deduct monthly device rentals
• ❯ Launch of new pay modes - UPI Lite
• ❯ Cancellation & Refunds
• ❯ Integration with promo codes, bank offers, and EMI plans

Jul 2021 – Oct 2021 · 3 mos · Madhya Pradesh, India

• The objective was to increase the market share of Diageo's Royal Challenge brand in Madhya Pradesh.
• Explored means to enhance market share across 52 districts for Royal Challenge in the M.P. region
• Designed store renovation plan for 1100+ outlets for effective brand communication across stores
• Developed on-prem activation strategy viz. event plan, branding elements, and customer schemes
• Recommended multi-attribute test to gauge brand perception using on-prem customer feedback

Apr 2021 – Jun 2021 · 2 mos · Gurugram, Haryana, India

• Worked in the Industry X division of Capability Network (CN) unit of Accenture Strategy, the project scope was to 'Develop vendor evaluation template and business case model for Master Data Management Solutions.
• ✅ SWOT Analysis - MDM vendors
• Identified 15+ key capabilities, 40+ sub-metrics, and 150+ features for vendor evaluation template framework
• Conducted SWOT analysis of 5 leading MDM vendors (Informatica, TIBCO, SAP, Reltio) across 150+ features
• Designed customizable & interactive dashboard to rate the 5 vendors basis their strengths and caveats
• ✅ Industry-Wide Use cases
• Conducted value tree analysis for industries viz. Power-Gen, Oil & Gas – up & downstream, and Life
• Sciences
• Charted out business outcomes & corresponding objectives, drivers, levers, and KPIs for all of these
• industries
• Established link between MDM features & industry-specific KPIs to map MDM vendor suitability for
• industries
• ✅ Tech-Functional Capability Assessment
• Analyzed capabilities of Performance, Scalability, Architecture & Deployment for MDM use cases in
• industries
• Examined UI & integration capabilities of MDM solutions, rated on ease of use & customer experience
• Designed MDM Data Governance framework analyzing big data, & AI/ML use to parse into unstructured
• data
• Compared MDM solutions basis Data Modelling, Hierarchy, Workflow, Metadata Management, and
• traceability

Aug 2019 – Jul 2020 · 11 mos

• ✅ Vendor Management Product - SAP Ariba
• Spearheaded the development and entire offshore support of vendor contract Management application
• Managed 20,000+ vendor contracts & single-handedly led contract migration to new platform SAP Ariba
• Expedited timelines by 55% to 10 days by automating vendor migration processes to the newer platform
• Designed custom database queries & script development for Contract Lifecycle Management (CLM) application

Apr 2019 – Jul 2020 · 1 yr 3 mos

• ✅ Supply chain Product - SAP HANA
• Driven B2B product requirements for a fortune 100 firm with 100% client satisfaction & zero escalations
• Built architecture & cross-functional integration of Supply Chain, Sales, Distribution, & Finance modules
• Debugged major production issues to identify root cause & got 20+ client recommendations for solution
• Utilized SAP ABAP & OOPs concepts to develop dynamic reports on inventories across client’s 120 plants
• ✅ Business Impact
• Solved 80+ priority requirements for users spanning Americas, Asia Pacific, Europe, Africa, Middle East
• Improved client requirement completion SLA by 50% by bringing SAP technical & functional teams in sync

Aug 2018 – Apr 2019 · 8 mos

• Joined as SAP ABAP on HANA developer.
• Worked on OOABAP, ALV, ALE idocs, Smart Forms, Adobe Forms, SAPScript

May 2016 – Jun 2016 · 1 mo · Lucknow, Uttar Pradesh, India

• Programmed AVR micro controller and its interfacing including interfacing motors, keypads, relays, touch screen, RF module, and sensors. Worked with USART protocol, interrupts, internal EEPROM of ATmega16, TIMER and counters.