Apr 2024 – Mar 2026 · 1 yr 11 mos · Remote · Remote

• In my role at General Assembly, I leverage a decade of pedagogical expertise to design outcome-driven educational programs for Fortune 5 clients. I specialize in bridging the gap between complex technical architectures and accessible, high-impact learning experiences.
• 🔄 Agentic AI R&D: Served as a Lead Alpha Tester for proprietary Agentic AI workflows, providing the
• instructional design logic and iterative feedback necessary to refine the system.
• 🔻 Massive Fiscal Impact: Co-architected AI-driven efficiencies that reduced product development
• budgets by 53% and saved the business nearly $500,000 in just 9 months.
• 📈 Operational Velocity: Leveraged Agentic systems to reduce development ratios by 22%, allowing the
• team to shift focus toward design innovation and quality standardization.
• 🤖 LLM Fine-Tuning: Provided extensive technical content and blog data to train internal agents,
• ensuring AI-generated outputs met enterprise-grade standards.
• 🌐 Global Curriculum Scaling: Delivered 350+ hours of content with NPS >90% for major enterprise
• partners including Adobe and Google.
• 🚀 Strategic Product Launch: Designed and developed 80+ hours of content in under four months for
• the Adobe Creative Skills Academy, featured in Nikkei Business.
• 🛠️ Technical Ecosystems: Mastered GitHub Enterprise for scalable repository management, template
• building, and Markdown proficiency.
• Tools: CrewAI, GitHub Enterprise, Canvas, Adobe Creative Cloud, Asana, Jira, ChatGPT4 Enterprise.

Nov 2023 – Jan 2024 · 2 mos · Remote · Remote

• At Striim, I bridged the gap between complex data streaming technologies and cloud sales execution. I focused on accelerating Google Cloud adoption by developing high-impact multimedia enablement content and pioneered internal efficiency through the deployment of AI-powered training chatbots and technical storytelling.
• 💬 AI Innovation: Collaborated on the design and deployment of an internal training chatbot using
• Google Dialogflow CX and Vertex AI agents.
• 📜 Strategic Certifications: Developed a Google certification program that directly supported cloud
• adoption and partner alignment.
• ✍️ Technical Translation: Ghostwrote technical blogs on complex data ingestion topics, effectively
• translating DevSecOps concepts for a global audience.
• Tools Used: Camtasia, Audiate, Articulate Storyline 360, Microsoft Office, Google Suite, Jira, Dialogflow, GC Console, WellSaid Labs, Figma, ChatGPT4, Writer

Dec 2022 – Jul 2023 · 7 mos · Remote

• While at Pantheon, I architected the customer enablement strategy for enterprise-grade WebOps and CDN features. By conducting deep skill-gap analyses and collaborating with engineering pods, I transformed technical documentation into outcome-based learning paths that directly reduced support volume and improved customer time-to-value.
• 🛡️ Engineering Enablement: Created a specialized security tool course for global engineers, reducing
• help desk tickets by 11%.
• ⚡ Compliance Innovation: Cut annual compliance course completion time by 30% while increasing
• learner engagement by 25%.
• 📊 Data-Driven Process: Built a custom Tableau dashboard to track L&D impact, improving
• departmental data accuracy.
• Tools Used: Camtasia, Audiate, Articulate Storyline 360, Microsoft Office, Google Suite, Asana, Jira

Aug 2021 – Dec 2022 · 1 yr 4 mos · Remote

• Serving within the Information Security department at Apple, I designed and deployed global security awareness programs for a world-class engineering and employee base. My work focused on balancing rigorous compliance requirements with high-engagement learning experiences, utilizing data-driven insights to reduce technical friction and enhance the company's security posture.
• 🛡️ Engineering Enablement: Created a specialized security tool course for global engineers, reducing help desk tickets by 11%.
• ⚡ Compliance Innovation: Cut annual compliance course completion time by 30% while increasing learner engagement by 25%.
• 📊 Data-Driven Process: Built a custom Tableau dashboard to track L&D impact, improving departmental data accuracy.
• Tools Used: Articulate Storyline 8, MS Office, Adobe Creative Suite (InDesign, After Effects, Photoshop), Confluence, Jira, Tableau

Jun 2021 – Aug 2021 · 2 mos · Medford, Oregon, United States · On-site

• At Rogue Credit Union, I established the foundation for a scalable instructional design department by implementing standardized LMS workflows and development processes. I partnered with senior leadership to design "notebook-style" eLearning solutions that addressed critical employee development gaps and achieved high departmental satisfaction scores.
• 🛠️ Infrastructure Development: Established the organization’s first scalable instructional design processes and LMS workflows with 100% accuracy.
• 📈 High-Impact Solutions: Collaborated with senior leadership to develop custom employee development solutions that achieved a department Net Promoter Score (NPS) of 70%.
• 🎨 Creative Learning Design: Designed and deployed interactive "notebook-style" eLearning modules utilizing SumTotal Growth-based LMS management.
• 🤝 Cross-Functional Partnership: Worked closely with department business owners and trainers to identify skill gaps and align training with operational standards.
• Tools Used: Articulate Storyline 360, Articulate Rise 360, MS Office, Adobe Creative Cloud, Camtasia, Vyond

Sep 2020 – Jun 2021 · 9 mos · Eagle Point, Oregon, United States

• Planned and conducted virtual training and meetings with stakeholder attendance at 90%.
• Completed over 30 Individualized Education Plans with 100% federal deadline compliance.

Aug 2017 – Sep 2020 · 3 yrs 1 mo · Fontana, California, United States

• Setup, Delivered, and Evaluated a year-long Professional Development Plan that improved Teacher technology skills by 60%.
• Microsoft Innovative Educator Expert, successfully trained over 200 teachers in 2 years.
• Improved learner scores an average of 300% in summative high stakes testing.

Jul 2016 – Jun 2017 · 11 mos · Lake Los Angeles, California, United States

• As a self-contained Mild/Moderate 1st and 2nd grade classroom teacher I dealt with a wide range of strengths and needs. Constantly differentiating tasks, modifying curriculum to fit my students needs and crafting effective behavioral plans. Honed skills with lesson planning, assessments, data collection, goal tracking, and formulating student centered IEP goals. Extensive use of SmartBoard software and 1:1 Apple iPad for instruction.
• IEP and caseload management through SEIS
• Creating online learning opportunities for non-verbal students with Autism.
• Creation of classroom materials using PowerPoint
• Honoring Schoolwide Positive Behavior Intervention Strategies (PBIS)
• Use of Assistive Technology to ensure access to content and allow students to communicate their needs.

Jan 2014 – Aug 2016 · 2 yrs 7 mos

Jan 2012 – Jul 2014 · 2 yrs 6 mos · Remote

• Ghost-wrote and edited national/internationally published articles and books.
• Produced aesthetically pleasing donor letters, press releases, newsletters, and company reports.
• Project management for nationwide campaigns

Feb 2011 – Jul 2012 · 1 yr 5 mos · Hillsboro, Oregon, United States

• Answering and supporting incoming calls related to account management, security, shipping, and streaming services. Maintained top 20% company-wide customer satisfaction ratings, worked on a team supporting nationwide Netflix services. Experienced in de-escalation, customer satisfaction, and problem resolution. Skilled with walking customers through complex internet networking issues to a point of resolution. Deep knowledge of computers, internet access, home networking and web site navigation.