Jan 2022 – Nov 2023 · 1 yr 10 mos · Ahmedabad, Gujarat, India · On-site

• Tech Mahindra Acquired Lodestone Software Services and I got a chance to be a part of the TechM
• As a Project Manager, contributed actively into the smooth transition without affecting any of the client services
• Actively contributed to the all CMM-5 level company processes
• Train the team for the change management with real example
• Actively contributed to the Pre-sales activities

Jan 2017 – Dec 2021 · 4 yrs 11 mos · On-site

• Led offshore + abroad QA programs (100+ engineers), optimizing quality, efficiency, and delivery for global tech firms.
• Aligned with executive teams to drive strategy, accelerate time-to-market, and implement scalable QA frameworks ensuring zero-defect releases.
• Optimized KPIs & SLAs, streamlined costs & procurement, and strengthened risk management & contingency planning.
• Drove business expansion, securing strategic partnerships through RFPs, RFQs, and RFIs, while shaping hiring, tooling, and pre-sales strategy.
• Device new strategies and conduct Hiring drives across the country and out-side Country as well
• Contributed for the ISO certifications program for the Company
• Created a sustainable team of Team Lead who can successfully run the show
• Learn and train other for a Change Management concepts
• Contributed actively to the company's growth story

Jul 2014 – Dec 2016 · 2 yrs 5 mos · On-site

• Functioned as a Project Leader, leading a team of 50+ QA engineers, distributed among a several
• Actively involved on capitalizing on all opportunities of the project growth
• Provided structured stakeholder reporting, ensuring transparency and strategic insights
• Managing Clients visits at a site and visiting Clients at their locations as needed
• Visited Client Location, Menlo Park, CA, USA to discuss and plan on following important decisions
• Restructure of the teams (Platform to Product)
• Release Testing ownership changes (From onsite QA leads to Offshore QA leads)
• Changes and improvement in current release testing process
• Defining quick Hiring Drives from a local institutions
• Drove performance optimization, monitored KPIs & SLAs, and implemented continuous improvement roadmaps while managing risk & contingency planning
• Coaching the Team member to become Team Leader to multiply the ability and provide equal opportunities to grow
• Coaching QA team members for new technology, new tools and new features on need base
• Implementing clear communication channels for reporting testing results, issues, project status, ensure test reports are prepared and shared as part of test closure to project team.

Jan 2012 – Jun 2014 · 2 yrs 5 mos · On-site

• Functioned as a QA Lead and leading team of 30+ QA engineers.
• Conceptualizing and implementing operational strategies for the quality function by carrying out quality planning to confirm the software QA requirements.
• Responsible for Requirement Analysis, Test Planning, Test Strategizing, Test Design, Test Execution, Defect Management, generating Test Reports creating effort estimates.
• Ensuring product delivery on time while adhering to quality assurance and conducting root cause analysis for defects in certified release.
• Defining and implementing test processes, strategies and approaches based on development methodology for Medium Complexity, High Complexity and Low Complexity test requirements.
• Developing, implementing and maintaining test plans, procedures, guidelines, standards and processes on the project and document test results in a test report.
• Implementing clear communication channels for reporting testing results, issues, project status, ensure test reports are prepared and shared as part of test closure to project team.
• Conducting different kind of test execution and verification which are done by other QA team members as per requirement.
• Bridging the communication gap between Development team and QA team as an when required.
• Coordinating multiple testing projects in parallel, accommodating resources as per requirement and managing day to day activities of QA Team.
• Coaching QA team members for new technology, new tools and new features on need base.
• Drove performance optimization, monitored KPIs & SLAs, and implemented continuous improvement roadmaps while managing risk & contingency planning.
• Provided structured stakeholder reporting, ensuring transparency and strategic insights.

Jan 2009 – Dec 2011 · 2 yrs 11 mos · On-site

• Analyzing and Understanding requirements thoroughly which helps in creation of robust list of test cases.
• Responsible for Test plan creation and performing test execution according to test plan.
• Having good experience in different kind of test execution and verification (Exploratory Testing / Functional Testing / Performance Testing / Security Testing / Integration Testing / Compatibility Testing/ UI Testing / Accessibility Testing / Localization Testing / Regression testing/ Ad-hoc Testing/ Benchmark Testing) for Mobile, Desktop and Web applications.
• Pro-active at Bug Reporting,Bug Tracking and Testing Status reporting.
• Responsible for communicating status of testing / critical issues to QA leader on a regular basis.
• Actively interacting with development team for knowledge transfer and quality improvement.
• Follow and encourage all defined policies and procedures. Also co-ordinate with project team to achieve project milestones.
• Expertise in working with cloud based continuous Application tools like Keynote Device Anywhere and Perfecto.
• Well versed with tools like Network link conditioner, Dalvik Debug Monitor, Android Debug Bridge, X Code, Charles Proxy, Fiddler etc.

Jul 2007 – Dec 2008 · 1 yr 5 mos · On-site

• Worked on email, contact and messenger web applications
• Created test cases for the application with respect to the user requirement document.
• Executed test cases manual as well as automated across different browsers and different OS
• Performed System, Ad-hoc, Performance, Sanity and Regression testing to find quality bugs
• Used bug tool to document, track and analyze bugs