Manas Mishra

Program Manager

Bengaluru, Karnataka, India5 yrs 10 mos experience

Key Highlights

Led strategic initiatives impacting millions in Tier 2+ India.
Built and scaled e-commerce checkout business from scratch.
Optimized regulatory workflows, saving significant time.

Stackforce AI infers this person is a Fintech and E-commerce professional with strong strategic and analytical capabilities.

Contact

Skills

Core Skills

Business StrategyStrategic PartnershipsCustomer ExperienceProduct ManagementSoftware Development

Other Skills

Data AnalysisResearch SkillsC#Visual Basic for Applications (VBA)Data AnalyticsProject StrategyMarketingEntrepreneurshipBusiness Process ImprovementLead GenerationFinTechVoice of the CustomerPresentationsWeb Services APIAgile & Waterfall Methodologies

About

With a strong background in strategic growth, program management & partnerships, I bring a blend of business acumen and technical expertise to every role. Currently, I drive impactful initiatives as a Business Manager at Meesho, leading the business charter of the checkout leg by driving cross-functional programs to increase checkout conversion & prepaid share and forging key alliances especially in the payments space for growth, offers & monetization with the ultimate objective of positively impacting lives of millions in Tier 2+ India. Earlier I have worked on enhancing overall customer experience (product & support) at PhonePe and gained valuable software development exposure during my internship at Credit Suisse. I hold a Bachelor's degree in Electrical Engineering from BITS Pilani, where I also pursued a minors finance. I am passionate about solving complex problems with a strong sense of purpose & urgency. I am a fast learner and thrive in dynamic environments. Enjoy building relationships and am always eager to contribute to the success of meaningful projects

Experience

5 yrs 10 mos

Total Experience

2 yrs 2 mos

Average Tenure

1 yr 7 mos

Current Experience

Pocket fm

Senior Program Manager

Nov 2024 – Present · 1 yr 7 mos

Led the launch of Hindi Originals in audio by blending commissioning/content strategy with business growth followed by driving content strategy & GTM for Pocket TV and am currently optimizing the remarketing engine to drive high-retention user growth through data-backed interventions

Meesho

2 roles

Business Manager

Promoted

Oct 2023 – Dec 2024 · 1 yr 2 mos

Built & scaled the checkout leg business from scratch for Meesho which involved increasing conversion & prepaid share, creating monetization opportunities at checkout and managing P&L for checkout leg of Meesho.
Built strategic alliances and partnerships with brands across the board in Meesho's effort to democratize e-commerce in India. Established value-add strategic partnerships with top fintechs (GPay, PhonePe, Paytm), 15 top banks (SBI, ICICI, BOB etc), top PGs (PayU, Razorpay etc) and multiple top brands (Twid, McD, Zomato, Clovia)
Ended the stint with driving the 0-1 & 1-10 of Mobiles, Electronics & Appliances category solving critical buy & sell side problems

Data AnalysisResearch SkillsBusiness StrategyStrategic Partnerships

Associate Business Manager

Apr 2022 – Oct 2023 · 1 yr 6 mos

Phonepe

2 roles

Associate Program Manager

Jul 2021 – Apr 2022 · 9 mos

Double-hatted across NPS and Product Ops, owning the end-to-end sentiment engine and category experience. I scaled NPS by 10pp and doubled survey participation by partnering with Data Science for deep customer profiling and revamping payment success funnels. On the Ops side, I transformed the Gold & Silver categories, driving a 15% jump in automation and a 20% ticket reduction through proactive user research and strategic cross-functional product launches.

Data AnalysisResearch SkillsCustomer ExperienceProduct Management

Graduate Engineering Trainee

Aug 2020 – Jul 2021 · 11 mos

Data AnalysisResearch Skills

Credit suisse

Business Technology Analyst

Jul 2019 – Dec 2019 · 5 mos · Mumbai

Optimized regulatory reporting workflows by building C# .NET wrappers and Python automation scripts. My solutions eliminated manual bottlenecks, saving 3 working days per cycle and providing leadership with real-time QlikSense data visualization.

C#Visual Basic for Applications (VBA)Software Development

Department of information technology & electronics, government of west bengal

Technology Analyst

May 2018 – Jul 2018 · 2 mos · Kolkata

Modernized government service delivery by translating app usage analytics into actionable UI/UX suggestions. I developed full-stack web forms to digitize employee attendance and grievance redressing, replacing slow legacy manual processes.

Visual Basic for Applications (VBA)Data Analytics