Deepak Pawar

Business Development Executive

Mumbai, Maharashtra, India9 yrs 8 mos experience

Most Likely To Switch

Key Highlights

Proven track record of driving revenue growth.
Expert in managing high-value client relationships.
Skilled in strategic planning and execution.

Stackforce AI infers this person is a Sales and Customer Service professional with expertise in IT and Financial Services.

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Skills

Core Skills

Sales & Business DevelopmentStrategic Planning & ExecutionCustomer Relationship Management (crm)

Other Skills

IT Business StrategyIT SalesMarket ResearchStrategic PartnershipsCustomer ServiceKYC VerificationCREDIT CARD SALESHealth InsuranceTravel InsuranceSales StrategyAppointment SchedulingB2B SALESEMAIL OUTREACH

About

Professional Summary Results-driven professional with diverse experience across sales, customer service, and strategic growth roles in industries including insurance, banking, entertainment, fintech, and IT solutions. Proven track record of driving revenue growth, delivering exceptional customer experiences, and building long-term client relationships. Adept at managing cross-functional teams, implementing sales strategies, and leveraging market insights to achieve business objectives. Career Highlights • Tata AIG Insurance – Managed end-to-end insurance sales and client relationship processes, consistently exceeding sales targets. • Citibank (Credit Card Sales) – Drove acquisition campaigns and delivered measurable growth in credit card portfolios. • BookMyShow (Email & Chat Process) – Provided prompt and effective customer support, ensuring a high customer satisfaction score. • Upstox (Customer Service) – Assisted clients in onboarding, troubleshooting, and investment platform usage. • Strategic Growth Manager – IT Sales (Current Role) – Leading business development initiatives, identifying new market opportunities, and driving strategic partnerships to expand market reach. Core Skills • Sales & Business Development • Customer Relationship Management (CRM) • Strategic Planning & Execution • Client Retention & Upselling • Process Optimization • Cross-functional Team Collaboration

Experience

9 yrs 8 mos

Total Experience

2 yrs

Average Tenure

2 yrs 11 mos

Current Experience

Testriq qa lab

Sr. Strategic Growth Manager

Jul 2023 – Present · 2 yrs 11 mos · Mumbai, Maharashtra, India · Hybrid

Leading growth initiatives by identifying new market opportunities, forging strategic partnerships, and optimizing go-to-market strategies.
Collaborating with product, marketing, and sales teams to align business objectives with client needs and market trends.
Driving revenue growth through data-driven strategies, customer segmentation, and performance tracking.
Managing high-value client relationships, including C-level decision-makers (CTO, CIO, Founders), and securing long-term business deals.
Evaluating and implementing tools, platforms, and automation to scale business operations efficiently.
Spearheading expansion into new regions/industries by conducting competitive research and tailoring outreach strategies.
Supporting leadership in defining KPIs and reporting performance metrics for ongoing strategic planning.

IT Business StrategyIT SalesSales & Business DevelopmentStrategic Planning & Execution

Bigtree entertainment pvt.ltd.

CUSTOMER SERVICE EXPERIENCE

Nov 2022 – Jun 2023 · 7 mos · Mumbai, Maharashtra, India · On-site

Delivered high-quality support to customers via phone, email, and chat, ensuring quick resolution of issues and high satisfaction. Handled inquiries, complaints, and feedback with professionalism and empathy, maintaining a positive customer experience.

Customer ServiceCustomer Relationship Management (CRM)

Epicenter

Senior Sales Excecutive

Oct 2020 – Aug 2022 · 1 yr 10 mos · Mumbai · On-site

KYC & Sales Executive – Upstox Process
Processed and verified customer KYC documents as per SEBI and regulatory guidelines.
Ensured accurate onboarding by validating PAN, Aadhaar, bank details, and other identity documents.
Conducted Video KYC (VKYC) sessions and followed up on incomplete verifications.
Maintained 100% adherence to TAT (Turnaround Time) and quality control benchmarks.
Handled customer queries related to account opening and onboarding process.
Actively contributed to sales by assisting customers in completing account activation and promoting product offerings.
Coordinated with internal teams to ensure smooth onboarding and customer satisfaction under the Upstox process.

KYC VerificationSales & Business Development

Athena bpo pvt. ltd

Sales Executive

Apr 2018 – Oct 2020 · 2 yrs 6 mos · Mumbai · On-site

Promoted and sold Citi Bank credit cards through direct sales, telemarketing, and lead generation activities.
Approached potential customers in person, over phone, and via digital channels to explain product features and benefits.Achieved and exceeded monthly sales targets and KPIs consistently.
Maintained strong post-sales relationships to ensure customer satisfaction and referrals.
Conducted eligibility checks, gathered required documents, and assisted clients in completing application forms.

CREDIT CARD SALESSales & Business Development

Tata aig general insurance company limited

Sales Executive

Jun 2016 – Aug 2018 · 2 yrs 2 mos · Mumbai, Maharashtra, India · On-site

Promoted and sold a wide range of general insurance products including health, motor, travel, and home insurance.
Consulted with individual and corporate clients to understand their coverage needs and recommend appropriate policies.
Achieved and exceeded monthly and quarterly sales targets through direct sales, referrals, and corporate tie-ups.
Educated clients on policy terms, claim procedures, and benefits, ensuring transparency and trust.
Maintained a strong pipeline of leads through cold calling, follow-ups, and field visits.
Ensured end-to-end customer support — from proposal form filling and documentation to policy issuance and claim assistance.
Complied with all IRDAI regulations and internal guidelines for ethical sales practices.

Health InsuranceTravel InsuranceSales & Business Development