May 2025 – Oct 2025 · 5 mos

• As a Chief Manager I drive enterprise-wide strategic initiatives and deepen market penetration business growth across West India, overseeing ₹300M+ Old & New GWP ARR from CRM SaaS business, motor insurance, and digital ecosystem offerings through New business, Retention, Rollover & driving profitable cohort business selection for ICICI Lombard
• Responsible for driving ATL & BTL Marketing initiatives for CRM Awareness & Reach across Automotive dealer communities & OEMs
• Responsible for Market research to develop Generative AI features in CRM
• Leading cross-functional strategic transformations with a focus on OEM partnerships, digital automation, and portfolio retention, ensuring a YoY growth trajectory of 90% overall retention & 55% P2P retention for IL in FY25-26
• Orchestrating West India P&L ownership while enabling scalable go-to-market strategies, leveraging predictive analytics, cohort benchmarking, and integrated CX models to boost client retention beyond 88%.
• Steering a zone-wide performance framework across 4 states by driving data-led decision making, risk mitigation and channel productivity through direct reporting of 3 senior regional managers and 9 analytics and operations consultants.
• Pioneer strategic collaborations with product & tech teams to conceptualize and implement advanced automation tools including multi-quotation engines, dealer dashboards, and premium optimization modules, resulting in a 50% reduction in policy issuance time and reducing resource bandwidth absorption by 144 hours in a month
• Drove ICICI Lombard’s digital-first agenda through intelligent CRM adoption, omni-channel VAS integration, and RPA-led operational excellence for high-value dealer groups, increasing digital payment linkage by 60%.
• Representing the West zone in National Strategy Forums, contributing to long-range planning, competitive intelligence mapping, and strategic alliances to maintain category leadership in Motor Insurance SaaS CRM solutions.

May 2024 – May 2025 · 1 yr

• In my role as Regional Head with ICICI Lombard, I was responsible for overseeing SaaS CRM Sales, business development & consulting operations in the West India region. I lead a team of operational consultants to drive automotive dealer retention growth, analyze performance metrics, and consult dealers on growth opportunities. My team's efforts have contributed to a significant increase in ARR and market share for the company. My individual contribution sales target for FY 24-25 was 182 Million INR.

Apr 2021 – Oct 2024 · 3 yrs 6 mos

• As a part of my role, I was responsible for SaaS business at ICICI Lombard through new business acquisition, business development & retain our channel partners through a whole new experience of AI enabled digital dealership management with an advanced range of SaaS business models comprising of CRM tools built on Telematics, IoT & cloud computing for better retention of business in sales, service & insurance and return revenue for ICICI Lombard's automobile incremental insurance vertical.
• Responsible for creating alliances with OEMs, acquiring new clients and P&L of renewal/digital business accounts across north India regions - Delhi NCR, U.P. and J&K and east India regions - W.B - Kolkata, Jharkhand & Odisha for B2B Sales of SaaS solutions - Automobile CRM comprising Pre-sales & Post-sales business for Service & Insurance business. Responsible for a portfolio of incremental motor insurance business worth INR 5 Cr.+ annually by business development, product expansion & client acquisition across multiple OEM division-4W, 3W, 2W and HCV & LCV.

Oct 2019 – Apr 2021 · 1 yr 6 mos

• Post Acquisition Stage [Current] : (Autoninja - Unbox Technologies Pvt. Ltd., Bangalore, India was Acquired by ICICI Lombard GIC on October 2019)
• Led the team integration process, established workflow and shared objectives with ICICI Lombard regional leadership post-acquisition.
• Increased dealer penetration from 25% to 110% to achieve strategic benchmark for leading 6 OEM brands of 2Ws and 4Ws in 1.5 years.
• Increased new acquired business from 26 channels to 256 channels for East India with an average growth of 443% in 2 years.
• Increased the share of Renewal/Digital business from 5% to 40% in the motor insurance business during the Covid-19 pandemic
• Improved the policy issuance time from 12 mins to 3 mins by working parallelly with the product team to create personalized insurance payment links & further to 60 seconds

Mar 2019 – Oct 2019 · 7 mos · South Delhi, Delhi, India · On-site

• Pre-Acquisition Stage : (Autoninja - Unbox Technologies Pvt. Ltd., Bangalore, India was acquired by ICICI Lombard GIC Ltd on October 2019)
• 1. Spearheaded on-boarding & partnering with automobile dealerships 4W - Private & Commercial, 3W - Commercial & 2W OEMs to provide a whole new experience of AI enable digital dealership management with an advanced range of SaaS models comprising of CRM tools built on Telematics & Cloud forum for better retention of business models, smooth operational functioning & management across multiple verticals of automobile dealerships.
• 2. Manage, analyze & implement proper implementation of business & sales strategies to meet the targeted growth & achieve sales projections.
• 3. Spearheaded SaaS business - CRM Solutions for Pre Sales & post sales business expansion across Northern and Eastern India for Automotive 2W & PV with highest ticket size of 50 lacs per Annum, achieved annual target in 2 quarters
• 4. Arranged and organized participation in business summits, trade-shows viz. FADA, Auto-expo, ACMA & Automechanika for networking, product acknowledgement, promote service offerings & generate leads
• 5. Headed inside sales team to run cold email campaigns through mailchimp for lead generation & cold calls for CRM insights
• Autoninja is an AI LSTM Technology venture having multiple CRM Solutions.
• AutoNinja - develops Technology products/applications to build Smart/Connected Dealerships across any OEMs. Some of the key products are:
• CRM & ILM (Service/Sales/Insurance) Solution
• Analytics & BI tools to generate data and reports at every level (CEO, GM, Managers,
• Supervisor)
• Dealer Specific Mobile App: Customer touch point Application
• 'Patented customer engagement tools' inside showroom creating Viral Marketing

Aug 2018 – Mar 2019 · 7 mos

• Let’s Service is India’s Largest AI led Two Wheeler Ownership Assistant for the rapidly growing base of middle income Indians whose primary mode of transportation is two wheelers. That's where we come in. Through our proprietary technology and unique B2B2C business model, we become the Defacto 2W Ownership Assistant to millions of two wheeler owners in India, assisting them through the service schedule (offering doorstep pickup and drop assistance), Build deeper engagement with the brand through our CRM Software and helping them effortlessly sell their two wheeler within minutes (think of Cars24 for two wheelers, without the supply worry). All of this driven by data and powered by technology drivers like AI, ML and Image Recognition.
• State Head for Gujarat & M.P. India - GTM business developer who overlooked building the entire business from scratch for SaaS CRM automobile for service marketing and B2B2C business of 2W assistance service business model for States of Gujarat & Madhya Pradesh for new & recurring business portfolio of 3.5 Million INR for self & the team of 4 people on-board. Overlooked entire operations launch, talent acquisition of riders, operations manager & executives and BD executives. Responsible for new client acquisition, business expansion across the states & maintained PR with 2W OEM C-level & V-Level executives and dealership CxOs for seamless daily operations and easy business
• Launched the 2W E-logistics B2B2C service business from 0 credits to 200 credits in Ahmedabad & Surat catering a growth of 210% within 1st quarter
• Increased CRM-SaaS business in Gujarat & M.P. to a portfolio of 5 Lacs INR
• Increased the recurring & retaining 2W E-logistics B2B2C service business by 70% by promotion, ATL marketing and offering R&R to channel partners

Dec 2017 – Aug 2018 · 8 mos

• Overlooked the SaaS CRM automobile business development for Mumbai & Pune for Maharashtra to generate a business of 1.2 million INR quarterly from existing & new business channels acquired. KRAs included new channel onboarding, maintaining relationships with existing stakeholders for cross business & reference sales, Maintaining PR with OEM CxOs for smooth business execution, incentive rollout for the respective stakeholders, post-sales support & ATL & BTL campaign for advertisements and recruitment for respective states.
• Increased the 2W E-logistics B2B2C service business from 150 credits to 465 credits in Mumbai catering a growth of 210% within the 1st quarter with the company
• Increased the recurring & retaining 2W E-logistics B2B2C service business by 110% by promotion, ATL marketing and offering R&R to channel partners within the 1st quarter with the company
• Increased new business acquisition of premium 2W OEM business for Vespa & Aprilia, Kawasaki & Benelli in Mumbai by 45%
• Increased the SaaS CRM sales penetration to 35% within 2 quarters of joining the company.

Jul 2016 – Nov 2017 · 1 yr 4 mos · Kolkata Area, India

• Vingiri Edutech was formed as an Edutech Start-up with minimal seed funding & resources in the year 2016 targetting to meet the break-even by 2017 headed by Subhankar Chanda.
• Vingiri Edutech functioned as a cyberhub & educational centre to outsource the educational products & services across west & south India in various educational institutions.
• Managed a team of ten educational consultants to generate the revenue to meet the break-even within 9 months of active functioning.
• Acquisition of nearby local retail, bank & small businesses to supply print works
• Generated a revenue of 1.2 Lacs INR within the first quarter of business inception
• Collaboration with secondary business unit - MyDegreee.com for outsourcing & promoting masters education in abroad & India
• Define SOPs & manage a team of 10 members on board, analyse & provide business to MyDegreee.com
• Increased enrolment of students by 36% YoY for MyDegreee.com

Apr 2015 – Nov 2017 · 2 yrs 7 mos · kolkata

• Worked as a marketer to generate new business for OEMs of B&C Engineering Ltd, S&S Power Switchgears Ltd. & Josts Engineering Company Ltd. for the major east India dealer Vingiri Powertech Pvt Ltd by executing purchase orders to entire order dispatch process with documentation & execution of e-tenders to acquire new clients (PSUs & Private Limited organizations) & maintain PR for reference & cross sales. Oversaw stock, logistics, material inspection upon arrival, technical & commercial documentation, billing Invoices, account management & vendor management.
• Generate leads & new business opportunities by analysing E-procurement portals & in-detail study of RFPs released by the PSUs in India.
• Responsible for complete sales execution by submitting proposal for e-tender to follow-up with purchase department of consignee - receive PO - order placement to OEM- dispatch process from manufacturer to consignee with techno-commercial documentation for all 3 mentioned OEMs & execute e-tenders to acquire new clients & maintain PR for reference & cross sales
• Arranging business summits, conferences & exhibitions for better customer reach & new business opportunities in private sector
• Recovered 70% of 2-year-old stuck revenue and achieved 40% advance payment on new invoice for a faster dispatch by direct FOB destination shipping
• Overseeing stock, logistics, purchase orders, documentation, Invoice billing, account management & vendor management.

Jun 2014 – Feb 2015 · 8 mos · Kolkata Area, India

• 1. Resolve and fine tune process & tele-market the range of VAS products for Dubai Telecom for MENA region
• 2. Responsible for handling, updating the CRM & Database and handle client escalations
• 3. Distribute and re-assign data to the tele-calling team with resolve metrics and evaluate resolution TAT and update in the database of MS Access to send the EOD report to the Dubai operations team

Nov 2011 – Jan 2016 · 4 yrs 2 mos · Kolkata Area, India