Balaji Kiran S

Operations Associate

Bengaluru, Karnataka, India12 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 9 years of experience in operations management.
Achieved 85% increase in operational efficiency.
Successfully managed teams to exceed performance goals.

Stackforce AI infers this person is a seasoned Operations Manager with expertise in SaaS and E-commerce industries.

Contact

Skills

Core Skills

Operations ManagementProcess ImprovementCustomer ExperienceTeam LeadershipVendor ManagementPayroll Management

Other Skills

Microsoft PowerPointChange ManagementClient ManagementTrainingProcess RedesignWritten CommunicationData AnalysisStakeholder EngagementProcess AutomationTraining DevelopmentPerformance ManagementProcess ManagementCollaborationVendor OperationsPresentations

About

Decisive and proactive Manager offering 9+ years of experience in delivering high impact business strategies and operational improvements that promote business growth and staff development. Excel at aligning and managing resources to drive critical and time sensitive programs to completion within SLA.

Experience

12 yrs 5 mos

Total Experience

2 yrs 5 mos

Average Tenure

4 yrs

Current Experience

Simpliance technologies pvt. ltd.

Manager of Operations

Jun 2022 – Present · 4 yrs · Bengaluru, Karnataka, India

 Oversaw critical and non-critical client and vendor accounts, managing end-to-end internal audit processes.
 Conducted client/Vendor training on Simpliance digital platforms, enhancing user adoption and satisfaction by 95%.
 Redesigned processes and formulated policies, resulting in an 85% increase in operational efficiency.
 Ensured SLAs were met by timely sharing audit reports, contributing to an 80% boost in revenue.
 Corrected Dehlivery client’s ABRY and EPFO costs, contributing ₹5 million in annual revenue.
 Reduced customer escalations through comprehensive quality assurance implementation.
 Implemented dashboards to track key metrics, leading to data-driven decision-making and process improvements.
 Managed a team of 10 Account Managers and 25 auditors, achieving and exceeding performance goals.
 Provided coaching and training to drive team productivity and professional development.

Microsoft PowerPointChange ManagementOperations ManagementProcess Improvement

Amazon

2 roles

Operations Manager

Promoted

May 2021 – Jun 2022 · 1 yr 1 mo · Hyderabad, Telangana, India

 Managed day-to-day operations, resolving customer and service issues, and implementing process enhancements.
 Led operational strategies to streamline processes, reduce costs, and improve efficiency.
 Reduced negative customer reviews from 85% to 55% through root cause analysis and process improvements, enhancing customer satisfaction.
 Conducted data analysis to highlight operational bottlenecks and drive continuous improvement initiatives.
 Led weekly and monthly stakeholder meetings to discuss insights and collaborated with global teams to drive operational excellence.
 Managed and coached a team of 5 Leads and 40 associates, improving team performance and morale.
 Led teams to meet program KPIs, collaborated with cross-functional teams for continuous improvement.

Microsoft PowerPointWritten CommunicationOperations ManagementProcess Improvement

Senior Associate - Operations

Sep 2016 – Jan 2020 · 3 yrs 4 mos · Bengaluru Area, India

 Managed cataloguing processes for major programs,
 Collaborated with different teams for process improvement and implemented tool to increase product listings by 15%.
 Led vendor operations, collaborated with cross-functional teams, and implemented strategic initiatives.
 Hosted weekly and quarterly business reviews, driving alignment and actionable insights.
 Supervised and mentored more than 8 personnel, fostering positive team relationships and performance.

Microsoft PowerPointWritten CommunicationOperations ManagementVendor Management

Quotient technology inc.

Shift Lead - Operations and Content Production

Jan 2020 – Mar 2021 · 1 yr 2 mos · Bengaluru, Karnataka, India

 Directed and monitored business operations, achieved targets, and increased production by 10%.
 Conducted automation and simplification of processes, improving efficiency and reducing errors.
 Conducted weekly management meetings with US stakeholders, driving goals and resolving concerns.
 Managed a team of 20 executives, assessed team abilities, set performance goals, and drove performance improvements.
 Developed and delivered training programs on new processes, ensuring team competency and readiness.
 Led weekly management meetings, addressing goals and performance concerns.

Microsoft PowerPointWritten CommunicationOperations ManagementTeam Leadership

Tesco plc

Senior Officer Payroll

Oct 2013 – Aug 2016 · 2 yrs 10 mos · Bangalore

 Payroll Management:
o Processed payroll on biweekly basis for more than 5000 employees working in Tesco stores. Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
o Collaborated with UK human resource personnel to track leave time accurately and efficiently.
o Was Accountable and responsible for 3 teams “Cashiers”,” Controls” and “Locums”.
o Handle the payroll queries through e-mails and phone calls as per TAT.
o Liaising with UK stakeholders for process improvements, pay reviews and process implementations through mail or arranging conference calls with our reporting manager in regular intervals.
o Training and mentoring new associates.

Written CommunicationPresentationsPayroll ManagementTeam Leadership