Dhiraj Bhagat

CEO

Gurugram, Haryana, India13 yrs 5 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Led successful marketing automation initiatives in South Asia.
  • Awarded for excellence in lead nurturing and digital impact.
  • Expert in blending marketing, product, and technology.
Stackforce AI infers this person is a Digital Marketing and Growth Leader in the EdTech and SaaS industries.

Contact

Skills

Core Skills

Marketing AutomationDigital MarketingOnline MarketingAccount Management

Other Skills

Customer Relationship Management (CRM)Generative AI for MarketingWhatsApp Bot DevelopmentAdobe MarketoVoice Bot ImplementationFull Funnel MarketingCompetitive AnalysisMarket ResearchBusiness DevelopmentBusiness StrategyStrategyBusiness AnalysisMarketing StrategyManagement ConsultingBusiness Planning

About

Digital Marketing & Growth Leader with 12+ years of experience across EdTech, eCommerce, and SaaS industries. I specialize in blending marketing, product, and technology to drive measurable business impact. My expertise spans full-funnel digital strategy, paid media, affiliate growth, website management, marketing automation, content, and data analytics. In my current role at IDP, I lead South Asia’s marketing automation initiatives. I’ve successfully launched an AI-powered WhatsApp chatbot and a Voice Bot for lead qualification, appointment booking, and nurturing — significantly improving conversion rates and reducing manual overhead. Recognized with a Global Excellence Award for lead nurturing and a Regional Leadership Award for impactful digital initiatives, I bring proven leadership in scaling performance marketing and martech ecosystems. Always exploring forward-looking digital solutions that combine automation, personalization, and growth. Open to global opportunities where I can help brands unlock meaningful digital transformation.

Experience

13 yrs 5 mos
Total Experience
2 yrs 8 mos
Average Tenure
8 yrs 4 mos
Current Experience

Idp education ltd

4 roles

Head of Marketing Automation (South Asia)

Promoted

Jul 2023Present · 2 yrs 11 mos

  • Leading marketing automation across South Asia for IELTS and Student Placement, using SAP Marketing Cloud and Adobe Marketo.
  • Designed and deployed a generative AI-powered WhatsApp chatbot to automate lead qualification, appointment setting, and multi-channel nurturing.
  • Launched a Voice Bot system to handle first-call lead engagement and qualification.
  • Orchestrated full-funnel martech strategies (Email, WhatsApp, App/Web Push, CRM workflows).
  • Received Global Excellence Award for lead nurturing initiatives and Regional Leadership Award for marketing impact.
Customer Relationship Management (CRM)Digital MarketingGenerative AI for MarketingWhatsApp Bot DevelopmentAdobe MarketoVoice Bot Implementation+2

Sr. Manager, Marketing Automation (South Asia)

Jul 2021Jun 2023 · 1 yr 11 mos

Customer Relationship Management (CRM)Digital MarketingMarketing Automation

Sr. Manager, Online Marketing (IELTS India & Nepal)

Jan 2020Jun 2021 · 1 yr 5 mos

  • Introduced many new functionalities on the website to provide good user experience resulting in increased conversion rates as well as volumes through online mode.
  • Average online business growth of +22% YoY despite negative growth in FY20 due to pandemic
  • Creating customer journeys, segmentation based multi-channel campaigns
  • Implementation of ChatBot, Referral Campaigns, Affiliate tie-ups and CRO based tools
  • Acquisition of competitor business in India market owing to good growth in online business
Digital MarketingOnline Marketing

Manager, Online Marketing (IELTS India & Nepal)

Nov 2017Dec 2019 · 2 yrs 1 mo

  • Managing entire online business and website for IELTS India & Nepal with successful implementation of paid marketing campaigns including new pilots for growth in business through alternate channels.
  • Website activities and city/channel wise data analysis
  • Revamp of the website with increased focus to improvise user experience with Mobile First approach
Digital MarketingOnline Marketing

Google

Senior Account Manager

Jan 2017Nov 2017 · 10 mos · Gurgaon, India · On-site

  • Managing business and developing relationship with Partners to develop a self sustainable model of following Best Practices in SMB Accounts and ensuring performance oriented goals are met to create a healthy and growing environment for these Small Business to evolve in Digital Markets across India.
  • Improvement of Same Store Growth and conducting Training Sessions for clients
  • Accelerate and hand hold New Partners on Board to ensure performance for their Client Accounts
  • Relationship management at Partner level and Key High Value Advertisers across the verticals
  • Develop media plans for Partners to advertise in Search, Display & Youtube
  • Making the advertisers’ campaigns and landing pages to be mobile friendly
Digital MarketingAccount Management

Floweraura

Head of Digital Marketing

Dec 2014Jan 2017 · 2 yrs 1 mo · Gurgaon, India

  • Managing and initiating the online marketing activities for FlowerAura.com, primarily includes paid marketing channels like Google & Bing Adwords, Facebook Adverts and Content Marketing.
  • Responsible for building marketing team at FlowerAura, establishing processes for bulk mailing activities and affiliate tie-ups with corporate, banks and networks.
  • Planning Business decisions to analyze user behavior and implement segmentation strategies using Automation tools like Betaout and Connecto to retain/retarget users/website visitors
  • Adwords Account Management with 3x increase in Traffic and Conversions
  • Social Media Campaigns and Facebook Adverts to establish an alternate channel for Paid Campaigns
  • Email Marketing Campaigns through different platforms like Mailchimp, Netcore, Cheetah & Ongage
  • Branding and Corporate Tie ups with Café Coffee Day, AskMe Bazaar and Axis Bank
  • Affiliates and Publishers to establish alternate and new channels of Customer Acquisition
  • Customer Segmentation to re-target users through Display and Onsite Marketing
Customer Relationship Management (CRM)Digital Marketing

Muggle media pvt. ltd.

Digital Marketing Manager

Aug 2013Nov 2014 · 1 yr 3 mos · Gurgaon, India

  • Managed a portfolio of clients for digital media services like Search Engine Marketing (SEM), Search Engine Optimization (SEO), Digital Media Buying, Content marketing, Facebook Advertising, E-mail Marketing & Affiliate Networks. Expert in online lead generation across sources.
  • Clients handled:
  • timesjobs.com | search engine optimization
  • magicbricks.com | search engine optimization
  • goibibo.com | content management & marketing
  • localbanya.com | search engine marketing, media buying & affiliates
  • faircent.com | search engine marketing, email marketing
  • max life insurance | email marketing
  • repairwale.com | search engine marketing, content marketing & affiliates
  • quinstreet.com | email marketing, affiliate
  • KHD Humboldt Wedag | product development
  • Responsibilities:
  • Conducted SEO Audit for Timesjobs and Magicbricks
  • SEO consultancy on improving user experience & search engine ranking
  • Competitor benchmarking & analysis for product improvements
  • Product optimization through keyword analysis, ranking studies across inorganic & organic searches
  • Recommending On-Page and Off-Page optimization strategies to the clients
  • Create, Manage & optimize SEM campaigns for clients
  • Manage SEM budgets of INR 15 Lacs per month
  • Deep working knowledge of tools like Google Analytics, Google AdWords, SEO Moz, AdWords Editor, SimilarWeb, Netcore Mailer Platform
  • Experience in testing & utilizing betas and updated features on search like PLAs, Google Local Listings, Sitelinks, Callouts, etc. Facebook Advertising through RCA, Sponsored Ads etc.
  • Consultancy on improving PPC performance, volume improvement, structuring campaigns
  • Business knowledge of e-commerce portals like CLTV, ARPU
Customer Relationship Management (CRM)Digital Marketing

Srijan infratech developemnt services

Project Manager

Aug 2012Jul 2013 · 11 mos · New Delhi Area, India

  • Co-Authored a book on “Building Effective Institutions to Empower the Poor– a Policy Makers’ Guide for Human Resource Strategies”. Provided management consultancy services to State Rural Livelihood Missions across the country under NRLM.
  • Clients handled:
  • Rajasthan Skill and Livelihoods Development Corporation (RSLDC) in association with Accenture
  • Rajasthan Grameen Aajeevika Vikas Parishad (RGAVP), Jaipur
  • Haryana State Rural Livelihood Mission, Chandigarh
  • Responsibilities:
  • Management of the consultants to develop an exclusive HR policy
  • Bidding for projects and manage operations for SRLMs and other relevant government projects
  • Coordinated conference to explore challenges and opportunities of healthcare services in rural areas
  • Developed whitepaper on “Access to Healthcare Services in Rural India”
  • Impact of Human and Development Strategies in Rural Livelihoods Projects across the country

Oxigen services india pvt ltd

Intern

Apr 2011May 2011 · 1 mo

  • Internship at Oxigen Services India Pvt. Ltd. where the work profile included Acquisition and Operationalisation work in the Rural Kiosk Banking (Financial Inclusion) for the company under Business Correspondent Model of RBI.
  • Job profile here was to activate the Customer Service Points by appointing the Business Correspondents for a leading bank. This involved daily visits to different villages all over western Uttar Pradesh and make sure the targets are achieved for the month.
  • The later part of the job consisted of training the appointed BCs on how to use the software and the day-to-day working.

Metlife

Intern

May 2007Jul 2007 · 2 mos · New Delhi Area, India

  • Competitor Analysis: Different aspects on how the sales and marketing departments of
  • various companies work followed by analyzing the Bancassurance network of competitors.
  • Critical Analysis of the Bancassurance Strategy and Services of MetLife across NCR

Education

Xavier Institute of Management(XIM Bhubaneswar)

Master of Business Administration - MBA — Rural Management

Jan 2010Jan 2012

Delhi University

B. Com (Hons.) — Commerce

Jan 2005Jan 2008

DAV Public School, Gurgaon

12th — Commerce

Jan 2003Jan 2005

OLF Convent School

10th

Jan 1992Jan 2003

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