Feb 2022 – Oct 2023 · 1 yr 8 mos · Punjab, India

• Managing PnL ,Sales ,3PL & Warehouse operations.

Feb 2022 – Oct 2023 · 1 yr 8 mos · Punjab, India

May 2021 – Mar 2022 · 10 mos · Ahmedabad, Gujarat, India

Sep 2018 – Aug 2020 · 1 yr 11 mos

•  Managed the P&L of 150 Crores
•  Driving the team on Sales, Customer Service, Inventory Control, Audit, Food Safety
•  Developing, maintaining and evaluating sales- category wise, segment wise and effectively penetrating into low coverage markets & weeding out lapsers and increasing ticket size.
•  Driving the financial performance by ensuring that budgeted sales, margins and expenses are achieved. Creating and implementing plans to ensure sustainable financial performance.
•  Responsible for increasing quality of member experience by ensuring appropriate service levels and effective merchandise display
•  Ensuring compliance in line with the policies, procedures, and regulations of the company.

Sep 2017 – Sep 2018 · 1 yr

•  Driving the team on Sales, Customer Service, Inventory Control, Audit, Food Safety and managing an annual business of 200 Cr
•  Driving the financial performance by ensuring that budgeted sales, margins and expenses are achieved. Creating and implementing plans to ensure sustainable financial performance.
•  Responsible for increasing quality of member experience by ensuring appropriate service levels and effective merchandise display
•  Responsible for driving the Community Outreach Programs to establish Store as Store of the Community.
•  Ensuring compliance in line with the policies, procedures, and regulations of the company.

Mar 2013 – Aug 2017 · 4 yrs 5 mos

•  Allow price corrections & new launches, general merchandise mix and private label sales promotion to boost Club’s PnL
•  Manage and control shrink along with global count of high value on hand stocks, aged and old stocks within the budgeted norms
•  Developing perishable categories like Fruits & Vegetable, Meat & Milk Products, making store as retail destination
•  Formulate schemes / offers; design replenishment processes and the MBQ
•  Providing market intelligence to store manager, focusing on market trends and shifts, competitors’ activities and customer information
•  Maintain visual appearance/display standards & optimise Floor space
•  Oversee account servicing and identify up sell opportunity for the existing clients of HoReCa, Office & Institutions (O&I) & Reseller Segment
•  Optimise sales and targets YOY basis & chase category wise mix & plans
•  Plans for seasonal & promotional activities within & outside store
•  Managing in-stock of KVIs by frequent follow up with vendors & merchants along with periodic replenishment
•  Working on periodic MIS reports in support of business like slow n fast moving, Stock analysis, Sales & Cash reports and monthly Sales budget
• Achievements
•  Achieve annual sales target of ~INR 180 Crores through correct pricing, right assortment and proper placement
•  Massive display of FMCG food n non-food, general merchandise items in tune with buying cycle & following category adjancies
•  Maintained highest standards of customer service & handling customer complain with Food Safety & Compliance as major
•  Brought shrink down to .05% across all the stores and EBIT positive
•  Articulated marketing plans at store level & achieved targets for the territory

Nov 2011 – Mar 2013 · 1 yr 4 mos

•  Responsible for Membership and Member Service viz. enrolment, renewals, data analysis, quality checks, business catchments, buying & non buying, member engagement & promotional activities
•  Led Floor walks with Senior Leadership both nationally & internationally
•  Devised and executed a process to manage expiry in such a way that the expiry in food is almost zero in store
•  Improve Operational Efficiencies & Financials by:
• o Creating budget for sales, expenses, manpower and driving sales
• o Reducing dump, shrink & expiry and thereby reducing losses
• o Exploring possibilities of other income (display/Demo income)
• o Managing the business with in budgeted inventory norms
•  Played a vital role for achieving Top line & Bottom line targets of the stores
•  Overseeing the stores’ product mix to attain gross margin, sales target as well as to increase transactions
•  Worked with BDAs to forecast key accounts’ requirement and incorporate the same in the replenishment forecast, thereby increasing the chances of serving the members basket completely
•  Devising buying plans / deals for with retailers and wholesalers
• Achievements
•  Achieved shrinkage of 0.11%, which is unprecedented among stores
•  Worked on Activity Based Manning model and reduced the manpower in food section from 14 to 10
•  Achieved 98% scheduled delivery over an industry standard of 60%
•  Conceived, created & standardised “Steel Report” where the storage locations of SKUs are maintained & retrieved
•  Won “Best Receiving Department”, “Best Customer Service” and “Global Food Safety” Awards for 2011

Mar 2010 – Nov 2011 · 1 yr 8 mos

• Leading First line of Defence operations called “Receiving’s” of a 60K SqFt store, with accountability of right inwarding, Claims inventory management, Expiries and Reverse logistics.
•  Redesigning and customising various processes for Indian operations
•  Worked closely with Merchants and vendors on right quality and timely receiving of stocks.
•  Continuously improving processes for saving cost and controlling damage of merchandize (Reduced by 25%)
•  Conceived, created & standardised “Steel Report” where the storage locations of SKUs are maintained & retrieved
•  Scheduling tasks for contractual labours, preparation of schedules for repair and maintenance of heavy equipment and devices

May 2007 – Feb 2010 · 2 yrs 9 mos · Chandigarh

•  Being Profit Centre Head, responsible for the revenue generation from entire Punjab / Haryana / Chandigarh / Himachal Pradesh
•  Driving the team on Sales, Customer Service, Inventory Control, Audit, Food Safety and managing an annual business of 275 Cr
•  Accountable for network expansion via Franchisee module and Receivables
•  Involved in formulating sales plan, gaining new business prospects and maximizing growth within the existing customer base
•  Created brand image of the company by motivating the team towards better and on time response to the customers’ needs
• Achievements
•  Raised zero to approx-500 MT of booking as well as delivery
•  55% business on Cash & balance Receivables (< 10% above 90 days)
•  Close to 30% of GP with average yield of 7.75/kg
•  DSL maintained above 90%
•  Developed Private label range to maximise stores profitability by 10% contribution

Sep 2004 – May 2007 · 2 yrs 8 mos · Chandigarh

• Accountable for Business development,Initiating Logistics n Warehousing contracts, Receivables and Franchisee Network appointment n line haul Operations.
• After Sales services.
• o Revenue generation via Key accounts by ensuring repeat and referral business.
• o Managing Channel Partners to meet target plan.
• o Streamlining the customer support operations, optimizing resource utilization and ensuring adherence to service quality standards through connectivity with consistent profitability

May 2002 – Sep 2004 · 2 yrs 4 mos · Ludhiana, Punjab, India

• Sales & Business Development, held responsible to generate FTL Business from SME and Corporate houses on contractual basis, daily Freight bidding participation and to take care of Outstandings,Line haul operations