Upasana Das — Operations Associate
ITIL Certified professional with 6+ years of experience in IT Service Management, operational logistics, and people management, specializing in driving operational excellence through ITIL-aligned processes. Proven ability to coordinate and execute critical infrastructure and application changes in enterprise environments. My goal is to drive continuous improvement, enhance customer satisfaction, and foster collaboration between IT teams and business stakeholders. My Top skills are: • Service Management: Delivery & Support (ITIL) – Escalation, Incident & Problem • Operational Management • Project Management • Customer Relationship management
Stackforce AI infers this person is a skilled IT Service Management professional with a focus on operational excellence in enterprise environments.
Location: Bengaluru, Karnataka, India
Experience: 10 yrs 5 mos
Skills
- Incident Management
- Customer Relationship Management
- Service Management: Delivery & Support (itil)
- Operational Management
Career Highlights
- ITIL Certified with over 6 years of experience.
- Proven ability to drive operational excellence.
- Expert in coordinating critical infrastructure changes.
Work Experience
Cisco
High Touch Operations Manager (7 mos)
NetApp
Incident Manager (4 yrs 3 mos)
Uber
Service Desk Lead (3 yrs 7 mos)
Operations Support (3 yrs 4 mos)
Jeevan initiative
Marketing Head (2 yrs 3 mos)
Grapevine Marketing LLC
Insights head (2 yrs 3 mos)
Only Much Louder
Intern (2 yrs 2 mos)
Education
Bachelor of Arts - BA at Lady Keane College
