Raghawendra Upadhyay

CEO

Bengaluru, Karnataka, India11 yrs 5 mos experience

Key Highlights

Achieved 3x increase in SaaS revenue.
Led a team of 23 managing 64 clients monthly.
Implemented innovative tools for process automation.

Stackforce AI infers this person is a SaaS Operations and Client Success expert with a focus on revenue maximization.

Contact

Skills

Core Skills

Client SuccessRevenue OperationsProcess AutomationClient Relationship ManagementOperations ManagementRetail Management

Other Skills

Leadership ExcellenceRevenue ExpansionTalent DevelopmentClient Partnership ManagementProcess OptimizationROI OptimizationP&L ManagementProgram ManagementCampaign ManagementMarket AnalysisData AnalysisKPI MonitoringStrategic PlanningCRM Process AutomationData Accuracy

About

Dynamic and results-driven Senior Manager with diverse experience in Revenue Operations, Business Operations, Product Operations, and Program Management. Seeking to leverage expertise in Process Automation, Strategic Growth, and Client Success to drive Operational Excellence and Revenue Maximization at a forward-thinking organization.

Experience

11 yrs 5 mos

Total Experience

Average Tenure

Current Experience

Workex

2 roles

Senior manager - Client Success

Promoted

Aug 2023 – Present · 2 yrs 10 mos · Bengaluru, Karnataka, India · Hybrid

Leadership Excellence: Directed a 23-member team managing 64 clients monthly by designing and implementing strategic growth plans that optimized operations and ensured sustainable profitability.
Revenue Expansion: Delivered a 3x increase in SaaS revenue, scaling monthly revenue.
Talent Development & Oversight: Built and led a high-performing team of 5+ Regional Managers and over 50 HR recruiters, overseeing P&L responsibilities and leveraging innovative technology solutions to drive results.
Client Partnership Management: Managed and nurtured relationships with 15 key clients covering ₹15 crore payroll, SaaS, 64 OTS, and CRM services, playing a key role in SaaS and,CRM,product,enhancements.
Process Optimization: Oversaw a team of 50+ HR recruiters and Regional Managers, cultivating a culture of excellence while streamlining processes to maximize operational efficiency and meet business goals.

Leadership ExcellenceRevenue ExpansionTalent DevelopmentClient Partnership ManagementProcess OptimizationClient Success+1

Process Automation Expert

Sep 2021 – Aug 2023 · 1 yr 11 mos · Bengaluru, Karnataka, India · Hybrid

Led the implementation of over 10 innovative tools, ensuring seamless integration and delivering measurable ROI enhancements.
Oversaw key accounts for 15 high-profile clients, fostering strong relationships and driving consistent client retention.
Designed and executed more than 15 operational improvement initiatives, streamlining workflows and eliminating inefficiencies.
Provided comprehensive training and support to 15+ sales and 8+ marketing teams on HubSpot CRM, enhancing campaign tracking and boosting lead conversion rates.
ROI Optimization,.P&L Management, Program Management, Campaign Management & Market Analysis, Data Analysis & KPI Monitoring, Strategic Planning & Growth Management, Client Relationship Management, CRM Process Automation & Integration, Revenue & Business Operations
Directed the end-to-end integration and automation of Sales and Marketing modules, significantly increasing data accuracy while minimizing manual efforts.
Orchestrated over 1000 targeted WhatsApp and email campaigns, accelerating lead generation and expanding the sales pipeline by 40%.
Monitored and analyzed five diverse revenue streams, delivering actionable insights that informed strategic decision-making.
Integrated Freshdesk CRM to elevate service tracking capabilities, cutting response times by 35% and achieving 100% customer satisfaction.
Established scalable processes to monitor and achieve critical business KPIs, driving sustained growth in operational performance.

Process AutomationROI OptimizationP&L ManagementProgram ManagementCampaign ManagementMarket Analysis+6

Perpule

Operations Manager

Mar 2019 – Sep 2021 · 2 yrs 6 mos

Collaborated with leadership to develop annual budgets, operational standards, and strategic goals.
Designed and executed company-wide training programs, boosting employee engagement and productivity.
Developed key operating metrics to mitigate risks and enhance operational efficiency.
Led product bar testing protocols ensuring successful pilot launches and directed deployment and expansion, scaling operations Pan India.
Partnered with Product, Delivery, and Tech teams to expedite feature development, reducing time-to-market.
Generated data-driven quarterly reports to analyze growth trends and formulate actionable roadmaps.
Collected and analyzed client feedback to identify and implement improvements and managed a nationwide customer success team, improving client satisfaction and service delivery.
Orchestrated rapid scaling from 2 to 200 licenses in 60 days for a large startup and led cross-functional teams to resolve escalations, ensuring timely issue resolution.
Successfully launched Perpule's SOW program for a major Bangalore retailer.
Key Clients: Future Group, Spar, Namdhari, Matahari, Starbucks, Cure.fit, OYO, Vishal Megamart, Spencer’s, Shoppers Stop MSME Clients: Bismi Enterprises, HFN Life Partners: HDFC, MSwipe, Mosambee, Pine Labs, Razorpay, PhonePe, Paytm, Freshdesk

Operational StandardsTraining ProgramsKey Operating MetricsProduct Bar TestingCross-Functional CollaborationData-Driven Reporting+3

Arvind fashions limited

Store Team Lead

Aug 2017 – Mar 2019 · 1 yr 7 mos · Bengaluru, Karnataka, India · On-site

Maintained compliance with store policies, sales, promotions, and security protocols.
Enhanced store performance by sharing sales and customer service best practices.
Recognized and rewarded high performers to foster a positive, collaborative work culture.
Mentored new sales associates to improve team cohesion and performance.
Resolved customer complaints professionally, ensuring high satisfaction and brand loyalty.

Sales PerformanceCustomer ServiceTeam MentoringComplaint ResolutionRetail Management

Brand marketing india (fcuk)

Senior Controller

Jan 2015 – Aug 2017 · 2 yrs 7 mos

Delivered consistent high-quality results, completing tasks and assignments on time. Maintained strong relationships by following up with 500+ customers weekly to ensure satisfaction. Improved store efficiency by sharing sales and service best practices with the team.

Customer Relationship ManagementStore EfficiencyRetail Management