Sep 2022 – May 2024 · 1 yr 8 mos · Gurugram, Haryana, India

• Led enterprise-wide strategy execution, transformation programs, and business excellence initiatives, reporting directly to the Managing Director.
• Key Contributions:
• Coordinated operations between our offices across four different locations, which really improved how teams worked together and boosted overall efficiency by 20%.
• Led & worked on strategic initiatives within HR, Quality, Training, and the Command Centre, leading to better performance results and hitting benchmarks that were 25% higher than before.
• By implementing automation and optimizing our multi-channel approach, managed to cut our annual operating costs by INR 0.5 Cr.
• Took the lead on our Project Management Office (PMO) and several important certification programs, including ISO 27001, ISO 9001, Great Place to Work (GPTW), EFI CII, and POSH.
• Authored and institutionalized 50+ SOPs, policies, and governance frameworks.

Jul 2018 – Aug 2022 · 4 yrs 1 mo · New Delhi, Delhi, India · Hybrid

• Founded and operated a bootstrapped consulting firm, working directly with clients across business transformation, HR consulting, digital marketing, and strategy execution.
• Highlights:
• Delivered business process transformation & reengineering for EmployWise
• Supported startups and MSMEs with go-to-market strategies and operating model design
• Led HR and business excellence consulting engagements end-to-end
• Built analytics dashboards and reporting frameworks for leadership decision-making
• Designed and executed B2B marketing initiatives improving lead quality and conversion

Dec 2012 – Feb 2018 · 5 yrs 2 mos · Gurugram

• Global staffing and workforce planning across India, US, Europe, and Asia, supporting business technology teams.
• 1. Successfully aligned staffing requirements with organizational goals across four key locations, India, the United States, Europe, and Asia, by collaborating with global business leaders to formulate the Annual Business Plan.
• 2. Resolved staffing issues in the Business Technology domain, ensuring a 95% project delivery rate and optimizing team productivity.
• 3. Monitored capacity, risks, and timelines for BT staffing leads, resulting in 25% increase in on-time project delivery and improved resource allocation.
• 4. Achieved 7% decrease in turnover by fostering regular communication with leaders, enhancing employee satisfaction and retention.
• 5. Managed two onsite travel arrangements for essential business meetings and conferences in the US, leading to increased global networking and knowledge exchange.
• 6. Improved financial metrics alignment with employee performance by 15% through monthly analysis, enhancing talent acquisition strategies and annual business plan execution.
• 7. Enhanced corporate social initiatives, including the EVOLVE program, leading to a 30% increase in employee engagement and a more positive work environment.

Sep 2010 – Dec 2012 · 2 yrs 3 mos · Gurgaon

•  Talent acquisition and manpower planning and budgeting.
•  Formulate and drive employee engagement activities
•  Training need analysis and designing functional training programme
•  Induction programme for the new joinees and driving performance management system
• Handling Exit Interview, joining formalities, Induction of new joinees, In-house activities related to New year, Festival celebrations etc.
•  Single point of contact for all the Employee queries related to Leaves, Reimbursements, Full and Final Settlement.
• Interact closely with stakeholders to identify, evaluate and manage resolution of complex issues.
• Attended weekly global resource calls and managed and managed the collaboration process with other team members to share resources on an as needed basis.
• Effectively bridge communication between stakeholders and inspire deep collaboration among the team and other departments
• Focusing on driving succession planning and talent management; formulating various remuneration policies, including pay packages for newly hired employees and executing the same.

Oct 2004 – Sep 2010 · 5 yrs 11 mos · Noida Area, India

• Planning human resource requirements in consultation with heads of different functional & operational areas and conducting selection interviews.
• Supervising activities of the Time Office and maintenance of attendance and leave records, necessary for processing payrolls of employees.
• Defined HR metrics and Manpower projection for the next two years as per the business plan of the organization.
• Organizing training and development programs for managerial & non-managerial employees.
• Coordinating with the finance department and the payroll processing
• Conducting performance appraisals as required; formulating and implementing corrective actions as needed.
• Responsible for providing various MIS/report like headcount, attrition, assets issued etc.
• Assuring and ensuring that managers and employees are well informed of pay schedules, compensation policies, and legal requirements.
• Working to resolve employee complaints involving working conditions, harassment, disciplinary actions, etc. according to company policies and applicable legal requirements.
• Taking Care of all ER, & Legal Compliances related issues.

Jun 2004 – Oct 2004 · 4 mos · Okhla Area, India

• Worked with leadership team in establishing Customer Service Contact Center for UP East Circle in Delhi and managed entire project involving planning, scheduling, forecasting, budgeting, staffing, execution and workforce management. Credential of setting up 17th customer service circle for Airtel (UP East)

Sep 2002 – Jun 2004 · 1 yr 9 mos · Gurgaon, India

• A team member of Command Centre for Sprint (US Telecom) process, was responsible for creating call forecasting, generating schedules, and defining break rosters on Aspect WFM software. Real time monitoring on Real Time adherence software (RTA), and generated reports for operational and WFM analysis. Prepared performance reports and reward program for the business unit.

Jan 2001 – Jan 2002 · 1 yr · Noida Area, India

• Steered efforts across managing process transition from client trainers and imparted training to new agents, mentored and provided support to achieve service delivery performance .