Lipi Sachdev

CEO

South Delhi, Delhi, India27 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 25 years of experience in HR and operations.
Successfully implemented performance-based culture in large organizations.
Founder of NGO training freshers for career readiness.

Stackforce AI infers this person is a seasoned HR leader in the BPO and service industry.

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Skills

Core Skills

Human Resources

Other Skills

Labor RelationsStatutory ComplianceTrainingHuman Resources (HR)Performance ManagementOperations ManagementCustomer RelationsEmployee EngagementHRISCustomer ServicePeople SkillsLeadershipManagementVendor ManagementCall Centers

About

I have 25 + years of experience in the Service Industry. I head a company that hires, trains and places freshers in front line services. We also provide Hr services to Companies in the areas of Performance Management, Labour Law Compliance , Learning and Development and Recruitment. I have worked with Magus Customer Dialog Pvt Ltd, a domestic BPO for 17 years. Here, I headed the National HR vertical as Chief People Officer overseeing 5000 people. I have had the opportunity to work closely with the Leadership team in aligning business objectives with employees and management units and have been able to successfully develop a culture of "pay for performance" with benchmarking, career development and retention of the right set of employees. In my second innings as an Entrepreneur, I work with start ups to set up their people framework with focus on compliance , coaching and mentoring the core teams on performance strategies . I also have a NGO set up by my family , in which we train young freshers who do not have access to formal personality development training . We train them and place them in their first jobs, thus boosting their chances to have a successful professional career .

Experience

27 yrs 5 mos

Total Experience

5 yrs 10 mos

Average Tenure

6 yrs 8 mos

Current Experience

Project lifeskills

2 roles

Human Resources Director

May 2024 – Present · 2 yrs 1 mo

Labor RelationsHuman Resources

Managing Partner

Oct 2019 – Present · 6 yrs 8 mos

Labor RelationsHuman Resources

Project life skills

Partner Consultant

Oct 2019 – Nov 2021 · 2 yrs 1 mo · Greater Delhi Area

Magus customer dialog pvt ltd

4 roles

Chief People Officer

Jun 2014 – Sep 2016 · 2 yrs 3 mos

Overseeing all HR processes of Payroll & Compensation management, Performance management, Organizational Development , Statutory Compliance . Overseeing the training vertical.

Labor RelationsHuman Resources

National HR Head

Sep 2006 – May 2014 · 7 yrs 8 mos

Set up the HR vertical with processes of Payroll with variable pay structures, Statutory Compliance systems , KRA and goal setting and Training.
Key achievement would be implementation of the Apprentice Act , Support structure sizing and costs management

Labor RelationsHuman Resources

Chief Operations Officer

Apr 2003 – Nov 2006 · 3 yrs 7 mos

Managed operations of 8 locations and was responsible for p&l of Pan India operations. Set up operations in Hyderabad, Ahmedabad, Kolkata. Was accountable for retention of clients and growth in topline.
Key achievements would be retention and growth in some key client relationships- Implementation of ISO in Ops and Support processes, and growth of people from 1000 to 3000.

VP Operations

Oct 1999 – Mar 2003 · 3 yrs 5 mos

Joined Magus as Branch Head for Mumbai . Grew to become VP for West and North with approx 500 people. Was responsible for regional P& L , operations and client management.
Key achievement would be growing businesses and extending them from a local relationship to Pan India accounts.

Bpl ltd

Manager- Call Centre

Jan 1996 – Jan 1999 · 3 yrs

Bpl mobile

Deputy Manager- Call Centre

Jan 1995 – Jan 1996 · 1 yr · Mumbai

Worked as a core-group member to launch the first of mobile phone services in the country. Hired, trained, managed group of Customer Care executives for the Captive Call Centre. Designed and implemented subscriber related processes .

Taj hotels resorts and palaces

Duty Manager

Nov 1984 – Feb 1991 · 6 yrs 3 mos

Started as a Graduate Trainee and trained in all sections of the Taj properties in Delhi. Was absorbed at a junior management position in Front Office of Taj Palace. Moved to a duty manager position with additional responsibilities of training