Mukhar Ranjan

Product Manager

Bengaluru, Karnataka, India10 yrs 9 mos experience

Key Highlights

Expert in scaling AI-driven digital products.
Proven track record in platform growth and user engagement.
Strong background in product strategy and customer experience.

Stackforce AI infers this person is a Product Leader specializing in AI-driven solutions within Automotive and Telecom industries.

Contact

Skills

Core Skills

Product StrategyArtificial Intelligence (ai)Customer ExperienceMachine LearningAccount ManagementProduct AnalyticsBig DataProduct Development

Other Skills

Problem SolvingProduct DeliveryCustomer Facing RolesProduct StrategiesCreative IdeationCustomer RetentionApplication Programming Interfaces (API)Strategic RoadmapsCustomer-Focused ServiceAnalyticsFinancial SystemsCustomer EngagementProduct VisionProduct Lifecycle ManagementWorkflow Diagrams

About

Strategic Product Leader with over 10 years of experience building and scaling high-impact digital products across Automotive, Mobility, and Telecom. I specialize in the "0-to-1" journey—taking ambiguous business problems and turning them into scalable AI-driven solutions and enterprise platforms. Core Expertise: • AI & Innovation: Architected and deployed GenAI voice agents and NLP chatbots, reducing operational costs by 20% and support traffic by 50%. • Platform Growth: Scaled platforms at Ola and Airtel, driving MAU from 3% to 10% and increasing B2B adoption by 3x. • Supply Chain & S&OP: Led enterprise-wide rollouts of Kinaxis RapidResponse, optimizing inventory visibility and reducing planning cycles by 46%. Tech Stack & Tools: Generative AI, SQL, Power BI, Salesforce Marketing Cloud (SFMC), Python (basics), AWS, Jira, Agile/Scrum, and Design Thinking. I am passionate about data-driven decision-making and building cross-functional teams that deliver measurable business value (ROI)

Experience

10 yrs 9 mos

Total Experience

Average Tenure

Current Experience

Mahindra and mahindra limited [automotive and farm equipment business]

Senior Product Manager - Platform & Technology

Oct 2022 – Present · 3 yrs 8 mos · Mumbai

Defined and executed product vision, strategy, and go-to-market plans for electric vehicle launches, aligning with business goals and driving significant increase in lead-to-enquire conversions.
Launched AI-driven voice agents, reducing call center costs, and introduced AI chatbot features for Mahindra electric vehicles.
Led the Wonder-on-Wheels invite-only initiative, conducting high-impact experiential drives for high net-worth individuals with an impressive booking rate.
Enhanced infotainment and mobile app (Me4U) experiences, significantly improving monthly active user engagement.
Managed omnichannel campaigns (WhatsApp, SMS, Email) via Salesforce, reaching a large user base.
Developed Power BI dashboards to drive customer experience insights and strategic decisions.
Designed a loyalty program that increased brand affinity and annual revenue.
Drove digital transformation by onboarding innovative startups and crafting open innovation strategies.
Identified new revenue streams with strong projected growth.
Supported product planning, incorporating new features into the Mahindra roadmap.

Problem SolvingProduct DeliveryCustomer Facing RolesProduct AnalyticsProduct StrategiesCreative Ideation+23

Ola

Senior Product Manager

Apr 2022 – Oct 2022 · 6 mos · Bengaluru, Karnataka, India

Spearheaded the project, related to the In-App Chat Support feature for OLA Electric Scooter App wherein created PRD, 3rd party tools analysis, finalized UX with Design Team, defined Metrics & Instrumentation required & continuous engagement with the Engineering team to execute the rollout within 21 days.
Played a key role in suggesting AI - GAN (Generative Adversarial Network) based in-App feature for faster resolution of issues related to Ola Electric Scooter
Standardized support-ticket creation for OLA Electric Scooter by developing issue tree
Issue resolution process by integrating Third party calling solution for existing & new customers

Problem SolvingMachine LearningProduct DeliveryCustomer Facing RolesProduct StrategiesCreative Ideation+26

Bharti airtel

Lead - Product Experience

Dec 2020 – Apr 2022 · 1 yr 4 mos · Gurugram, Haryana, India

● Enhanced features and drove adoption of Airtel – Thanks for Business – a digital platform for serving enterprise customer. Customer adoption increased from 15% to 45%
● Defined, owned & governed metrics & KPIs basis data analysis around business processes via Growth Equation methodology
● Digitally Transformed User Experience with Customer Backwards approach & Product Mindset based prioritization of critical business problems. Defining AS-IS and TO-BE process maps with detailed analysis of processes.
● Worked closely with Sr. Leadership team & cross functional teams – Application Development, Designing , Finance, Sales & Operations on the product lifecycle from vision to its Agile environment based delivery by creating user stories & roadmaps and executing them
● Redefined GTM strategy and Improved Business Efficiency of MSME user experience by simplifying & redesigning existing processes
● Improved Account Receivables realization (within 3 Days) from 22% to 60%, reducing Day Sales Outstanding

Problem SolvingProduct DeliveryCustomer Facing RolesProduct AnalyticsProduct StrategiesCreative Ideation+24

Airtel business

2 roles

Account Manager

Jul 2019 – Dec 2020 · 1 yr 5 mos

● Management of Top strategic Accounts yielding annualized Revenue of approx. INR 180mn for Bharti Airtel.
● Continuous and effective CXO Level engagements and Account connects to ensure strong relationship with client organizations
● Responsible for strategic planning, negotiations, post-sales interactions & resolutions of critical business problems in Accounts
● Prevented loss of business worth INR 35mn to competition by engaging with Key Decision Makers
● Increased Revenue from Accounts by 20% by continuously proposing solutions that met their objective

Problem SolvingCustomer Facing RolesProduct AnalyticsCreative IdeationCustomer RetentionCustomer Experience+9

Young Leader (Management Trainee)

Jun 2018 – Jul 2019 · 1 yr 1 mo

Problem SolvingProduct AnalyticsProduct StrategiesCustomer ExperienceStrategic RoadmapsAnalytics+7

Microsoft

Intern in Sales Marketing and Service Group (SMSG)

Aug 2017 – Oct 2017 · 2 mos · Bengaluru Area, India

Worked on tapping the untapped market of south India for Microsoft Premier Support Services.

Problem SolvingCustomer RetentionProduct VisionStrategic ThinkingProduct Research

Vatsalyango

Intern

Feb 2017 – Mar 2017 · 1 mo · Lucknow Area, India

Working on project "ADARSH" funded by Bank of America. It is aimed at improving Water, Sanitation and Hygine (WASH) conditions in rural areas surrounding Lucknow and bringing out behavioural change regarding the same in the community (primary focus on students).
Responsibilities:
Analysis of the impact of the program
Measuring the behavioural changes
Improving the effectiveness of program
Create Programme Content to increase listenership and fund-raising

Problem Solving

Delhivery

Associate Technology

May 2015 – Mar 2016 · 10 mos · Gurgaon, India

Involved in Warehouse Management Application dealing with the products inventories and order fulfillment of sellers through Fulfillment Centers (warehouses) across the country listed on various market-places
Redesigning and development of modules for smooth integration of big E-commerce clients with company’s application
Ideation and development of a new module for standardizing integration for ease of getting new clients onboard, reducing time and effort
Enhancing scope of application by developing new modules like generating barcode and packing slip
Providing support and monitoring of entire application

Problem SolvingProduct AnalyticsCreative IdeationCustomer RetentionApplication Programming Interfaces (API)Customer-Focused Service+11

Indus valley partners

Associate Software Engineer

Jun 2013 – May 2015 · 1 yr 11 mos

Development of complete new product for mitigating risk on trading securities for hedge-fund clients
Assessing methodologies of server and requirements analysis on Amazon Web Services (AWS) for application.
Analysis and development of various modules - email-parser module based on custom rules for alerting clients on security price were breached, Bloomberg Adapter module for fetching real-time information of securities and Security Master for holding sensitive information of securities
Responsible for designing and handling MongoDB (Big Data) database storing records distributed across multiple tables
Development of Excel Add-in wherein user could securely log-in and add/edit data via Excel and Outlook Add-in which enhanced user experience for tagging and searching files,emails & comments via Outlook
Creating deployment scripts and scheduled jobs for smooth functioning of application and reduction of downtime
Responsible for analysis & designing of Test Cases & developing Test-Strategies
Development of independent module for strong two-fold encryption-decryption logic for securing client’s highly sensitive data from illicit use
Responsible for architecture, design ,implementation and support of the entire product