Jan 2023 – Sep 2023 · 8 mos · West Bengal, India · On-site

• Role and Responsibility:
• Drive SLP initiatives, policies & policies for SLP/Specialty/Value
• Interface with the Retail Operations Team to create & increase awareness level about SLP compliance and create culture of preventive security.
• To prevent, detect, and resolve all incidents of shoplifting, transactional fraud, of internal, external malicious activity.
• Analyze, monitor, detect and resolve discrepancies found in the cash, inventory, and financial transactions, exchanges, and reconciliation processes across all stores in the assigned format.
• Skillful deployment of the tools and strategies utilized for combating theft and fraud such as overt and covert CCTV, DVRs, EAS, Security Fixtures, and monitoring of key items, assets, and departments.
• To assist Reliance Retail (stores) leadership team during times of threat or crisis to minimize risks to life and property
• Assuring that departments and States conduct a daily perpetual inventory of key high shrinkage items and conducting root cause analysis when there are discrepancies in the counts.
• Identify existing or potential risk exposures unique to the local environment and executing counter measures to the same
• Ensure better engagement & Optimal deployment of outsourced agency staff
• Monitor performance of Security Agencies
• To support head SLP in the execution and compliances of the SLP policies and initiatives

Jan 2021 – Dec 2022 · 1 yr 11 mos · Aurangabad, Maharashtra, India · On-site

• Core Competencies:
• Inventory Management
• Stocks Procurement
• Shrink and Loss Management
• Pilferage Control
• Customer Relation Management
• Supply Chain Management
• Good time/team management
• Ability to work in close co-operation as a team
• Data & Systems Analytical Management
• Margin Management
• Cost Control Management
• Pricing Strategies Planning
• Vendor Management
• Ensure all SOP and compliance are adhered by the team

Jul 2014 – Dec 2020 · 6 yrs 5 mos

• Responsible for handling sales (150 Cr Yearly) for FMCG-Food & Non-food, GM, Electronics & Staples Division which is one of the largest departments of Cash and Carry format Store in India.
• These 5 major divisions running with approx. 6500 Skus in the store.
• Revenue Generation - Achieving EBIT every month.
• Ensuring all activities during store opening to till store closing.
• Always top of on the store standards – Ensuring store should be ready by 9 AM in the morning with all the shelves filled with stocks with 100% price sign & the same handover to the night team with proper zoning.
• Resolving Customer Complaints & escalate quality issues & other customer feedback on mail without fail.
• Managing 125 Brand staff & 30 Wal-Mart payroll associates to run merchandising currently.
• Responsible for High Top Line deliverable with international standards.
• Adherence to all the processes and standards with Outstanding Customer Service.
• Responsible for training and coaching the team.
• Support new store opening activities (Guiding new projects & setting up the systems & processes)
• Identifying Competitors in each & every category, comparing their prices, their suppliers with that ours.
• Co-Ordination with Merchants for day to day operations & merchandise feedback / replenishment.
• Market Visits for Categories like GM & Hotel, Restaurant, Catering Needs & O&I segments.
• Conduct Operations & Safety Audits and reporting the same.
• Merchandising & Productivity Analysis.
• Working on various reports and feedbacks daily and weekly for optimum stock cover, shrinkage control & tracking dead & slow inventory, working towards +ve P&L.
• Driving Margin Categories Sales with Sales team & merchandising on floor.
• Inventory Management – Managing Optimum Stock Cover days, Shrinkage Control, Clearing dead Inventory etc by doing market visit once in a week to reduce ageing inventory with taking special support from merchants.

Mar 2010 – Jun 2014 · 4 yrs 3 mos

• Responsible for handling sales (55 Cr Yearly) for Non Food / Hard lines Division one of the largest department of Cash and Carry Store.
• Responsible for High Top Line deliverables with international standards.
• Adherence to all the processes and standards with Outstanding Customer Service
• Training and coaching the team
• Co-Ordination with Buying team for day to day operations & merchandise feedbacks / replenishments
• Market Visits and Selling Specialized Categories like (Hotel, Restaurant & Catering Needs)
• Conduct Operations & Safety Audits and reporting the same.
• Handle 3 Varied Categories namely HPC (Home & Personal Care), General Merchandise + HORECA (Hotel-Restaurants-Caters) & Electronics
• Merchandising & Productivity Analysis
• Working on various reports and feedbacks daily and weekly for optimum stock cover, shrinkage control & tracking dead & slow inventory, working towards +ve P&L.
• Driving Margin Categories Sales with Sales team & merchandising on floor
• Was a part of the Inventory Process which resulted a Record Shrink of 0.15% of total sales of Jalandhar Store (May 2010- April 2011) and overachieved the International Benchmark of Wal-Mart Intl of 0.17%
• Inventory Management – Managing Optimum Stock Cover days, Shrinkage Control, Clearing dead Inventory etc.

Feb 2008 – Mar 2010 · 2 yrs 1 mo · Lajpat Nagar, New Delhi

• Home Store India Limited is part of Wadhwan Group, which is amongst India’s top fifty business houses with diverse interests in Real estate development, Housing Finance, hospitality, retail. The group today has spinach, Sangam Direct, Maratha Stores, S - Mart, Sabka Bazaar brands in food & Grocery retailing.
• Home Store India Limited, a pioneer in retail started operations in Delhi in 1997 with its lifestyle format “The Home Store”. Its Other Food & Grocery format, the “Sabka Bazaar” opened its first store in 2001 and has now grown to 100+ stores.
• Managing the entire Department as a profit area.
• Ensuring merchandise is stacked properly for customers as per VM instructions.
• Customer management, ensuring an excellent shopping experience for the customer
• Developing sales plan to achieve the targets.
• Communicating the plan and targets to sales staff through daily briefing.
• Tracking fast movers as well as slow movers products in each category.
• To ensure all sales staff are trained in basic product knowledge.
• Reviews of performance of staff continuously and help them improve on weak areas.
• Manpower handling, setting weekly off roaster, scheduling breaks.
• Motivating the team & focusing on achieving targets.
• Identifying developmental needs of juniors.
• Product promotions planning & implementation.
• Tie up with different outlets for cross promotion / bench marking.
• Preventing shortages/pilferage,/inventory Management.
• Hard on Procedure.
• Housekeeping and maintenance.
• Monitoring & cutting down on store expenses
• Mid month, month end Reports.
• Always looking for No-1 in among all near competitors.

Dec 2006 – Mar 2008 · 1 yr 3 mos · Spencer's Hyper, MGF Mega City Mall & Gurgaon Sec 31

• Spencer’s retail is the largest supermarket chain in India. . Spencer’s today is operating across 700 above stores spread across 65 cities in the country with a retail trading area of more a million square feet,
• Ensuring merchandise is stacked properly for customers at all times as per VM instructions
• Stock – Replenishment
• Tracking fast movers as well as slow movers in each category
• Developing sales plan to achieve the targets
• Communicating the plan and targets to sales staff.
• Monitoring of the targets
• Customer management, ensuring an excellent shopping experience for the customer.
• Manpower handling, setting weekly off roaster, scheduling breaks
• To ensure all sales staff are trained in basic product knowledge
• Reviews of performance of staff continuously and help them improve on weak areas.
• Awarded by Business Manager (Best Dept. Head across Delhi & NCR) for contributing best support to increase the footfall & sales.

Sep 2003 – Nov 2006 · 3 yrs 2 mos · Sahara Mall, MG Road, Gurgaon, Haryana.

• Ensuring merchandise is stacked properly for customers at all times as per VM instructions.
• Stock Replenishment.
• Tracking fast movers as well as slow movers in each category.
• Developing sales plan to achieve the targets.
• Communicating the plan and targets to sales staff.
• Monitoring of the targets.
• Customer management, ensuring an excellent shopping experience for the customer.
• Manpower handling, setting weekly off roaster, scheduling breaks.