Jun 2021 – Dec 2021 · 6 mos · North Charleston, South Carolina, United States

Jan 2021 – May 2021 · 4 mos · At Home

• Assisted HR/Accounting professionals with UKG (Ultimate/Kronos) software issues related to HRIS and payroll processing.

Jul 2020 – Oct 2024 · 4 yrs 3 mos · South Carolina, United States

• Human Resource Consulting for small to mid-size businesses. Our goal is to help small businesses and start-ups understand Human Resources regulations and employment law to reduce legal risk.
• Career Coaching for individuals (interview prep, career coaching)

Oct 2019 – Jul 2020 · 9 mos · Virtual

• Provided coaching to Customer Service Representatives to assist claimants with important claim information. Exhibited claim management performance according to quality and compliance standards. Explained difficult company policies, procedures, laws, and standards to employees, and Human Resources personnel. Executed all customer performance guarantees. Determined claimant eligibility by reviewing contractual language and medical documentation. Networked with customers and physicians to medically manage claims form initial medical requests to review and evaluate ongoing medical information.

Jul 2017 – Aug 2019 · 2 yrs 1 mo

• Assist with recruitment on an as needed basis. Job posting, interviewing, selection and on-boarding.

Jul 2013 – Jun 2017 · 3 yrs 11 mos

• As a Bail Bond Agent, I filed paperwork with the court, formally executed the bond, and prospected for new clients. I appeared at bond hearings to process court documents for individuals to be release after bail posted to the court. I built and strengthened professional working relationship with customers and staff members.
• The following are highlights of the value I have brought to the company:
• Supported both new and existing customers through legal process of providing bail for individuals in the county jail.
• Streamlined and managed office management operations by organizing office procedures on a daily basis.

Jul 2006 – Oct 2019 · 13 yrs 3 mos · Charleston, South Carolina Metropolitan Area

• At Charleston Water System, I supervise the HR Coordinator position and coordinate with department staff to ensure accurate data entry for processing of benefits and verification of payroll records. I deliver support and direction for training and mentoring of associates in the company. I write articles for weekly company newsletter as well as design and review benefit publications. I maximize customer retention by resolving complex issues and responding to associates’ questions in a timely manner. I make recommendations for employee retirement through COBRA and Retiree Insurance Program. I coordinate benefit events, such as open enrollment, benefit and wellness fairs, lunch and learn events, and new hire orientations. I also assist with employee investigations.
• A few key achievements in this tenure include:
• Spearheaded all aspects of benefits administration from benefits design to termination, and functioned as a team leader for more than 430 employees for benefits section.
• Demonstrated comprehensive knowledge of State / Federal benefit and compensation laws, including mandated annual Affordable Care Act (ACA) Reporting.
• Headed the implementation of new Third Party Administrator (TPA) after a 30+ years’ relationship with previous TPA.
• Delivered hands-on leadership and conducted multiple trainings for new hires and supervisors with a strong emphasis on supervisory training, new organizational policies, and retirement.
• Saved more than 100 hours of labor by implementing a new and effective automation process for annual open enrollment.
• Planned, developed, and implemented a new Human Resources Information System within a short duration of two years.

Oct 2002 – Jul 2006 · 3 yrs 9 mos · Charleston, South Carolina Metropolitan Area

• During my position at South Carolina Department of Mental Health, I evaluated and improved employee performance through the review of completed work assignments and work techniques. I explained human resources policies, procedures, laws, and standards to employees, and interpreted both State / Federal law and regulations.
• A few key achievements in this tenure include:
• Contributed in employee training to include new employee orientation, OSHA training, HIPAA, and supervisory training.
• Developed and initiated human resources and people management strategies in accordance with business objectives. Managed agency timekeepers and reconciled payroll reporting on a semi-monthly basis for 320 full-time and part-time employees.
• Provided support to benefits manager and human resources director in multiple areas of human resources management.
• Processed and updated leave records, troubleshot day-to-day discrepancies, and monitored family medical leave benefits.
• Supervised and maintained payroll system while ensuring adherence to the pre-defined Comptroller General’s guidelines.
• Administered worker’s compensation program through the State Accident Fund and State Human Resources Office.