Jul 2025 – May 2026 · 10 mos · Jamshedpur · On-site

• Led end-to-end operations for a 50,000+ sq. ft. warehouse, driving high-volume fulfillment and last-mile execution while consistently meeting strict SLA and delivery performance targets.
• Leadership Impact & Key Metrics:
• Directed inbound, storage, picking, packing, and dispatch operations supporting 2,000+ orders per day during peak cycles.
• Owned order fulfillment and last-mile coordination, achieving 95%+ on-time dispatch and reducing delivery exceptions by 20%.
• Improved inventory accuracy to 99%+ through structured cycle counts, physical audits, and reconciliation controls.
• Led and developed 40–60 associates across multiple shifts, driving productivity, discipline, and SOP adherence.
• Optimized manpower planning and rostering, improving pick/pack productivity by 15%.
• Partnered with last-mile delivery teams to align capacity and routing, reducing rider wait time by 25%.
• Leveraged WMS dashboards to monitor real-time performance, order flow, and team efficiency.
• Conducted deep RCA on operational failures, cutting missorts, delays, and rework by 30%.
• Championed safety, compliance, and process excellence across all warehouse activities.

Aug 2024 – Jul 2025 · 11 mos · Bhopal · On-site

• Led end-to-end dark store operations in a high-volume, hyperlocal delivery environment, driving speed, accuracy, and service excellence. Owned store performance, inventory health, team productivity, and last-mile readiness while ensuring strict adherence to operational standards and SLAs.
• Leadership Impact & Key Results:
• Directed daily store operations including inbound, storage, picking, packing, and dispatch to support high order throughput and rapid turnaround times.
• Owned order fulfillment performance, consistently meeting aggressive TAT and service-level targets.
• Maintained 99%+ inventory accuracy through structured cycle counts, physical verification, and discrepancy control.
• Partnered closely with last-mile delivery teams to ensure smooth handovers, reducing dispatch delays and rider wait time.
• Drove operational excellence initiatives, improving pick accuracy and reducing order errors through process optimization.
• Led manpower planning, rostering, and team performance across multiple shifts, ensuring optimal coverage during peak hours.
• Tracked and improved key KPIs including fill rate, pick rate, order accuracy, shrinkage, and dispatch timelines.
• Conducted detailed root cause analysis (RCA) on operational and last-mile issues and implemented corrective actions.
• Ensured strict compliance with SOPs, safety standards, and company policies.
• Supported scale-up and peak-volume operations, successfully handling demand spikes and operational complexity.

Aug 2023 – Aug 2024 · 1 yr · Bhopal, Madhya Pradesh, India · On-site

• Led end-to-end inventory and supply chain operations across multiple online marketplaces, international channels, and large-format retail (LFR) partners. Owned inventory accuracy, stock availability, and logistics coordination to support seamless omnichannel operations.
• Key Responsibilities & Leadership Impact:
• Managed inventory across Amazon, Flipkart, Meesho, Croma, FirstCry, IZIcart, and other omnichannel platforms.
• Handled international marketplace inventory including Amazon UAE, Europe and overseas orders, ensuring accurate documentation and stock alignment.
• Coordinated inventory planning and replenishment for LFR partners such as Croma, Reliance Digital, and RP Tech.
• Maintained high inventory accuracy through cycle counts, physical audits, reconciliation, and variance control across channels.
• Ensured real-time stock sync and availability to prevent overselling, stock-outs, and channel-level discrepancies.
• Coordinated closely with domestic shipping partners including Blue Dart, DTDC, XpressBees, and others for timely pickups and deliveries.
• Managed international logistics coordination with Aramex, DHL, handling shipment documentation and export compliance.
• Monitored key supply chain KPIs such as stock aging, fill rate, inventory turnover, and channel-wise performance.
• Drove process improvements and RCA to reduce inventory mismatches, dispatch delays, and operational losses.
• Collaborated cross-functionally with sales, finance, and operations teams to support demand planning and business growth.

Dec 2020 – Aug 2023 · 2 yrs 8 mos · Bhopal, Madhya Pradesh, India

• Led end-to-end warehouse and distribution operations for B2B FMCG supply chains, supporting rural and semi-urban markets across Madhya Pradesh, Maharashtra, and Gujarat. Played a key role in scaling operations through multi-warehouse setups, driving service levels, inventory accuracy, and last-mile readiness for distributor and kirana networks.
• Key Responsibilities & Leadership Impact:
• Managed daily warehouse operations including inbound, storage, picking, dispatch, and route readiness for B2B FMCG distribution.
• Supported multi-warehouse launches and scale-ups, setting up SOPs, layouts, manpower plans, and go-live execution.
• Oversaw inventory control and physical audits, maintaining high stock accuracy across high-SKU FMCG categories.
• Led rural distribution operations, ensuring timely dispatch to hubs, distributors, and kirana points.
• Coordinated with line-haul and last-mile teams to ensure on-time movement across districts and remote locations.
• Managed people operations including hiring, shift planning, rostering, and productivity management across warehouses.
• Monitored KPIs such as dispatch adherence, inventory variance, shrinkage, turnaround time, and hub performance.
• Drove process improvements and RCA to reduce delays, damages, and operational losses.
• Ensured compliance with safety standards, SOPs, and audit requirements.
• Worked cross-functionally with central planning, supply, and field teams to support business growth across regions.

Oct 2018 – Dec 2020 · 2 yrs 2 mos · Betul, Madhya Pradesh, India

• Managed end-to-end retail store operations for a high-footfall footwear outlet, driving sales performance, inventory accuracy, and customer satisfaction while leading store teams and maintaining brand standards.
• Key Responsibilities & Achievements:
• Led daily store operations, including opening/closing procedures, staff allocation, and floor management.
• Drove sales growth and target achievement through effective product placement, upselling, and team coaching.
• Managed inventory control and physical stock audits, ensuring high stock accuracy and minimal shrinkage.
• Oversaw visual merchandising as per company guidelines to enhance product visibility and customer engagement.
• Handled people management, including hiring support, shift planning, attendance, and performance monitoring.
• Ensured excellent customer experience, resolving complaints and maintaining service quality standards.
• Monitored store KPIs such as sales conversion, average bill value, stock movement, and shrinkage.
• Ensured compliance with SOPs, cash handling processes, and audit requirements.
• Coordinated with regional teams for replenishment, promotions, and operational reporting.

Sep 2017 – Oct 2018 · 1 yr 1 mo · Betul, Madhya Pradesh, India

• Managed end-to-end store operations for Consumer Durables and Information Technology (CDIT) products, including mobile handsets, SIM activations, MNP services, and accessories. Focused on sales growth, operational efficiency, and superior customer experience, while leading store teams.
• Key Responsibilities & Achievements:
• Oversaw daily CDIT store operations, including opening/closing, staff allocation, and floor management.
• Drove mobile and SIM sales, including new activations and MNP conversions.
• Maintained inventory accuracy for mobile devices, SIMs, and accessories, minimizing shrinkage and stock-outs.
• Ensured smooth POS operations, billing accuracy, and cash handling compliance.
• Delivered excellent customer experience, resolving service issues and building repeat business.
• Monitored KPIs including sales, activations, inventory accuracy, and shrinkage.
• Ensured adherence to SOPs, compliance standards, and audit requirements.

Jan 2015 – Sep 2017 · 2 yrs 8 mos · Bhopal, Madhya Pradesh, India

• Led a team in B2C FMCG operations, ensuring timely delivery, accurate order fulfillment, and smooth coordination between warehouse and customers.
• Key Responsibilities & Achievements:
• Supervised a team, managing daily work allocation, performance tracking, and motivation.
• Coordinated B2C FMCG product deliveries, ensuring timely dispatch and customer satisfaction.
• Managed logistical coordination between warehouse, field staff, and end customers for seamless order fulfillment.
• Oversaw quality control and invoice processing, ensuring compliance with company standards and documentation accuracy.
• Maintained inventory accuracy and stock verification, supporting efficient supply chain operations.
• Monitored team KPIs, identified gaps, and implemented corrective actions to improve productivity and delivery timelines.
• Ensured adherence to SOPs, safety guidelines, and operational standards.