Feb 2023 – Present · 3 yrs 4 mos · Gurugram, Haryana, India · On-site

• Driving Operational Excellence | E-commerce Fulfillment | SLA Management | Cross-Functional Leadership
• As an Operations Manager at Eshopbox, I oversee end-to-end fulfillment operations across multiple marketplaces and D2C channels. My role focuses on ensuring smooth order processing, timely handovers, courier coordination, and resolving operational bottlenecks that impact SLA metrics like RTD, DBD, and seller cancellations.
• With a data-driven approach, I work closely with internal teams (warehouse, tech, and client success) and external stakeholders (Flipkart, Amazon, Myntra, TataCliq) to ensure seamless service delivery. I’m responsible for identifying recurring issues, driving root cause analysis (RCA), and implementing scalable solutions that improve accuracy, speed, and customer experience.
• I also manage escalations, monitor operational dashboards, and help align courier integrations to ensure all logistics workflows remain uninterrupted. My focus is always on efficiency, accountability, and delivering consistent, high-quality fulfillment for brands across India.
• 📌 Key Strengths:
• Marketplace Operations (Amazon, Flipkart, Myntra, TataCliq)
• Courier SLA Management (Ekart, 3PL, Delhivery, etc.)
• Inventory & Order Sync Management
• Escalation Handling & RCA
• Cross-functional Coordination
• Tech Workflow Optimization

Jul 2021 – Apr 2023 · 1 yr 9 mos · Gurugram, Haryana, India · On-site

• As a Supply Chain Analyst at Eshopbox, I specialize in optimizing order flow and inventory flow to ensure SLA adherence, cost efficiency, and seamless customer experience. With expertise in demand forecasting, inventory planning, order lifecycle management, and last-mile delivery, I leverage tools like Excel, SQL, Power BI, Google Sheets, WMS, and ERP systems to analyze data, drive automation, and streamline operations. I work closely with multiple teams to identify process gaps, implement improvements, and deliver scalable, efficient supply chain solutions.
• Key Achievements:
• Improved SLA adherence by optimizing order & inventory flow across fulfillment centers.
• Reduced turnaround time through process automation and workflow improvements.
• Enhanced inventory accuracy and minimized stockouts, ensuring better demand-supply alignment.
• Coordinated cross-functional teams to strengthen collaboration and achieve operational excellence.
• Delivered measurable efficiency gains by identifying and eliminating bottlenecks.