Mar 2022 – Jun 2024 · 2 yrs 3 mos

Mar 2021 – Jul 2022 · 1 yr 4 mos

Mar 2020 – Aug 2021 · 1 yr 5 mos

Mar 2019 – Mar 2020 · 1 yr

Aug 2018 – Feb 2019 · 6 mos · Bangalore

Nov 2015 – Aug 2018 · 2 yrs 9 mos

• Handling cross-functional teams to generate and maintain supply of high quality cabs
• Running programs to improve partner experience
• Ensuring compliance to regulations and liasoning with local authorities
• Tie-ups with private and semi- government organizations
• Driving customer experience
• Process management
• Handling customer complaints and escalations

Mar 2015 – Nov 2015 · 8 mos

• Moving the territory towards profitability
• Fleet size planning and execution
• Driving Customer Experience
• Managing the people and culture
• Managing the quality of the cabs while maintaining sustainable relations with the fleet
• Planning demand and marketing activities
• Executing BTL campaigns to generate demand

Dec 2014 – Mar 2015 · 3 mos

• Handling cross-functional teams to generate and maintain supply of high quality cabs
• Ensuring compliance to regulations and liasoning with local authorities
• Managing demand by executing marketing activities locally
• Lead several projects for Delhi - including the smooth transition of an acquired company

Apr 2013 – Dec 2014 · 1 yr 8 mos · Bangalore

• Managing the various channel partners to ensure maximum reach & visibility and increasing the efficiency of the channel and as a result of it - ensuring growth in sales
• Currently handling over 700 outlets in the urban town of Bangalore
• Ensuring SOGA maximization by driving Gross Adds
• Ensuring CMS maximization through quality adds and delivering great customer value
• Maximizing Revenue
• Increasing Market Penetration depth and width
• Managing partners,vendors and partner salesmen to deliver on all parameters that include Airtel Money
• Introducing and setting up market infrastructure for Airtel Money

May 2012 – Jul 2012 · 2 mos · New Delhi Area, India

• As an intern at Sabka Bazaar (Delhi), I conducted a survey to better understand the customers of the Food & Grocery retail chain that is a part of the HSiL subsidiary of Wadhawan Group of companies.
• It involved understanding the demographic and behavioural aspects of the customers to be able to stock the stores better and more appropriately for their needs.
• In addition, I worked closely with the Marketing Manager of the company to design the offers and the customer communication of weekly offers and ensuring the timely placement of such communication at various POS.
• It has been a great learning experience and I hope it will help me a great deal in the future endeavours.

Dec 2010 – May 2011 · 5 mos

• Managing trademark life-cycles for our clients.