Jun 2021 – Nov 2021 · 5 mos · New Delhi, Delhi, India

• 🚀 Built the retailer-facing app for android users facilitating smooth onboarding owning the cashback journeys & sign-up bonuses to increase traction to 35% against the conventional web interface.
• 🚀 Led system integration of a third-party CRM and cloud telephony tool for a digital customer service module. Pioneered the set up as a business process by hiring and managing a team of agents right from owning SOP creation for human machine interaction to training teams across different verticals.

Jan 2019 – Jun 2021 · 2 yrs 5 mos · Gurugram, Haryana, India

• 🚀 Spearheaded a new payment vertical on the UPI framework that acted as a funnel for fresh untapped business volumes & assisted in accurate underwriting thereby providing additional revenue streams. The product later became an integral part of the company’s expansion roadmap constituting almost 20% qualifier for fresh inbound leads.
• 🚀 Chalked out a unique solution solving a peculiar Fraud control use case. Independently deployed & measured the success metrics of the solution making it a policy-level adherence &improving the stressed portfolio health by 15% for the quarter.

Dec 2014 – Jan 2018 · 3 yrs 1 mo · Greater Delhi Area

• Primary responsibility included laying down the entire groundwork pertaining to the client’s requirements. Developed action plans, provided expertise in response to client needs, and supported and advised project teams and reported on KPI related to identified goals.
• Analyzed actual results against expected performance and communicated areas for improvement.
• Spearheaded the due diligence, development and across the globe deployment of a unique customer loyalty program based on QR code technology sticking to stringent timelines.
• Developed, implemented and updated effective financial and operational reports to meet current financial reporting needs analyzing performance variance alongside.
• Made timely projections on RoI through the app majorly pertaining to the downloads, revenue (clocking approx $232k/month), new customer acquisition (2.1k/month approx.), repeat customer activity (3.7k/month approx.) for certain marquee clients in India as well as abroad.
• As part of the investor’s relation team by the virtue of the role in the company, assisted in underwriting proposed transactions including coordinating the generation of pro-forma revenue projections with intended tech development initiatives and capital budgets including investment analysis and conducting financial modeling of proposed deal structures along with case studies and presentations with attention to detail that aided fundraising initiatives from various institutional and non-institutional investors.
• Supported in preparation of investment memorandums, internal memos, investor decks and financial models.
• Performed statistical analyses and created accurate charts, tables and graphs in the correct format and within established time frames as required.
• Performed market analyses for specially targeted MSA (major service areas) to include studies of current and future trends of consumer economic, demographic and competitive data

Jul 2014 – Dec 2014 · 5 mos · Pune/Pimpri-Chinchwad Area

• Planned, Organized and prioritized invoice processing and subsequent recovery schedules as enlightened by certain internal proprietary reporting mechanisms.
• Active part of the weekly client calls and provided inputs in order to resolve any bottlenecks if encountered. Also, part of the discussions involving the projection and forecasting of the future deliverables based on their required priorities.
• Spearheaded a team of 5 new recruits for a L-4 SIPOC analysis project aimed at smoothing the existing processes in order to improve the project delivery capabilities of the firm. Pioneering initiatives and outcomes of the analysis led to the enhancement of the entire end to end workflow by eliminating repetitive processes and initiating new ones by leveraging technology.