Aug 2024 – Present · 1 yr 10 mos · Singapore · Hybrid

• In my role at FedEx, I spearheaded the AI strategy across different domains, ensuring alignment with global commercial objectives while operationalizing scalable AI solutions. By bridging the gap between technical execution, enterprise capabilities, and executive goals, I translated complex AI concepts into actionable business strategies. My leadership resulted in significant verified ROI and enhanced operational efficiencies across various domains.
• · Certified as SAFE 6 Agilist in 2024

Apr 2023 – Aug 2024 · 1 yr 4 mos · On-site

• In my role, I focused on enhancing enterprise architecture and aligning innovation practices with business strategy & capability. I developed a comprehensive digital capability framework for C-suite visibility, built an AI innovation roadmap, spearheaded an AI customer behaviour analytics initiative, and led a team restructuring that significantly improved productivity and accuracy in online engagement analytics. My work at Dyson, a leader in technology and design, emphasized operational efficiency and strategic alignment.

Jul 2021 – Mar 2023 · 1 yr 8 mos · On-site

• At Dyson, I focused on digital product management, driving IT-business partnerships to align technology with strategic goals. I developed successful business cases for significant investments (more than GPB 50M) while implementing AI solutions that improved supply chain efficiency and customer experiences. My role involved addressing business challenges through innovative technology-driven strategies, ultimately enhancing operational performance.

Apr 2021 – Jul 2021 · 3 mos · Singapore

• With the industry background and experience in creating solutions through research and engagement with various different partners (researchers, academicians, government representatives, industry leaders, startup communities, VCs, etc.), embarking on a new journey in creating solutions and developing new businesses through innovation with new and emerging technologies, such as AI, high-performance computing, analytics & optimization, machine learning, etc., in all different verticals, i.e., HealthTech / MedTech, Smart Manufacturing, Industry 4.0, IoT, Smart Retail, Smart City / Building, etc.

Apr 2020 – Mar 2021 · 11 mos · Singapore

• Initiated and served as jury panellist for the Fujitsu Accelerator Asia Program and selected five out of hundreds of start-ups for Fujitsu's Smart Factory, Smart Retail Challenge.
• The assignment of initiating digital transformation strategy in Asia region and Singapore specifically is an interesting and challenging journey. With the objective of expanding the portfolio offering, embarked on the journey in the engagement of VCs and startups’ communities. Innovation is the key word in this engagement for variety solutions from multiple industries / verticals, i.e. Smart Manufacturing, Industry 4.0, Smart Cities, Smart Retail, Smart Logistics, Digital Security, etc. Different “hats” (personas) were the best friend in different events and engagements. Stakeholder and expectation management are the “staple food” to ensure the continuity of the commitments. Alignment and coordination with HQ’s accelerator program were other highlights of this journey.
• Customer experience had been my passion, which motivated me in including it as one of the propositions in this digital transformation initiatives. Instead of “pushing” and selling our products and services to customers as a strategy, would it be better to change the approach to better understand the customers through regular and much in-depth interaction and engagement? A “pulling” strategy – to “pull” out customer’s requirements, pain points, and challenges, and assist and be with customers along their journey. Design thinking might be the correct terminology for such approach.

Oct 2018 – Oct 2020 · 2 yrs · Singapore

• Assignment: New Solution Business Division (Fujitsu Asia) and Urban Computing and Engineering Center of Excellence ( A*STAR - SMU - Fujitsu) - as part of the Singapore’s Smart Nation Initiative
• Initially recruited to manage two urban logistics research projects revolving around challenges in Singapore’s urban-logistics landscape by intelligent prediction and optimization AI solutions. However, it ended up with the recommendation of the withdrawal for one of the projects to the management team was an abnormal action from a project manager. The recommendation was based on the industry, market research, and competition analysis results.
• Initial worry of “job-relieve” due to above project withdrawal recommendation was dismissed early, as additional assignments with expanded responsibilies - to plan the Go-To-Market (GTM) strategy, commercialization, and solution building for all other projects, such as Smart Transportation, Smart Mobility (Crowd Management), Intelligent (Predictive) Law Enforcement & Emergency Resource Management, and lastly project related to Quantum-inspired computing technologies.
• Most challenging task of this role was the stakeholder and expectation management, as the involved parties come from varieties of background with heavily different expectation. From academicians (researchers, professors, and PhDs) to research institutions members, government’s officials and agencies’ representatives, industry partners' interests, and lastly commercial partners’ interests. All of it require significant attention to detail with sensible management.

Oct 2017 – Oct 2018 · 1 yr

• In my role at DHL eCommerce Solutions, I spearheaded major customer onboarding projects (i.e.,
• Amazon, eBay, Cainiao, Alibaba, Shopee, Inditex, Adidas, etc) across the APAC region, ensuring seamless integration and alignment with business goals. I developed a robust e-business liaison framework that improved communication between stakeholders and development teams. Additionally, I successfully implemented a B2C fulfilment warehouse in Vietnam, which played a crucial role in a luxury brand's launch in the region.

Mar 2015 – Sep 2017 · 2 yrs 6 mos

• In my role at DHL eCommerce, I spearheaded the development of Singapore's onboarding team, creating a standardized process that significantly improved customer experiences and lifecycle value. I managed over 200 integration projects for notable clients, ensuring their successful onboarding. My contributions were pivotal in launching new shipping products (achieving 80% (peak) total shipping volume of entire APAC) and refvamping/enhancing the APAC Portal project, which streamlined order management across the region.
• · Awarded Certificate of Recognition consecutively in 2015 and 2016.
• · Completed 'Gemba Walk' in 2015 and 2016 and contributed significant operations improvement initiatives.
• · Awarded DHL First Choice Master Bronze award in 2016.
• · Featured in inaugural corporate video and selected for the inaugural PeP Expert Foundation experts training.

Mar 2014 – Mar 2015 · 1 yr · Singapore

• In my role at Toll Group, I managed the implementation of Warehouse Management Systems (WMS) across multiple regions, including Australia and India. I successfully integrated the WMSes with customer through EDI and XML, ensuring seamless operations. Additionally, I provided continuous support for WMS implementations in Vietnam, Singapore, and Thailand, significantly enhancing customer lifecycle value.

Aug 2010 – Mar 2014 · 3 yrs 7 mos · Singapore

• In my role as an IT Analyst at UPS Supply Chain Solutions, I acted as a key technology advisor, focusing on customer success and business process improvements. I developed support frameworks for major projects (including VMI - Vendor Managed Inventory), which played a crucial role in achieving the ‘Vendor-of-the-Year’ award. My other initiatives led to significant cost savings and optimized operations across multiple clients.
• · Awared 'APAC Extra Mile' award in 2011 - with exemplar contribution in a major tech customer’s WMS implementation, completed and stabilized the project in less than 3 months.
• · Selected and completed UPS BA201 (Business Analysis) certification program (equivalent to CBAP) and inaugural Business Process Improvement Workshop training in APAC.

Jan 2009 – Feb 2010 · 1 yr 1 mo

• In my role as Senior Executive, MIS at YMCA of Singapore, I was responsible for overseeing the MIS department and leading the implementation of key projects, such as the Volunteer Management System with NUS Computing Club. This opportunity allowed me to work closely with students and stakeholders to design and launch a system that significantly improved our operations and community impact.
• Collaborated with NUS Computing Club to design and build a Volunteer Management System
• Managed the implementation of the system for over 20 community service events and 3000+ members annually
• Explored and reviewed integrated systems for various departments within the organization

Jan 2008 – Dec 2008 · 11 mos

• In my role as Executive, MIS at YMCA of Singapore, I successfully managed the implementation of multiple IT revamping projects, including upgrading copier/printer machines organization-wide. This project resulted in substantial cost savings and operational efficiencies, saving more than 3% of annual cost in copier/printer machines subscription in both CAPEX and OPEX over the next five years.

Jun 2007 – Jan 2008 · 7 mos · Singapore

• At GridNode, I played a pivotal role as a Technical Consultant, leading four successful GridTalk (equivalent to BizTalk / TIBCO) system implementation projects. My focus on EDI/XML integration not only met KPI targets but also significantly enhanced customer satisfaction. Additionally, I developed a post-implementation support framework that resulted in a positive Nett Promoter Score within three months, contributing to the company's overall revenue growth.

May 2006 – Jun 2007 · 1 yr 1 mo

• In my role at HP, I managed a dedicated team providing technical support for the Imaging Printing Solution Division across Indonesia and Malaysia. I successfully achieved team KPIs and SLAs for the first time since team's inception, and provided functional & deputy relief to Subject-Matter-Experts, trainers, product specialists, and service-quality counterparts across HP (Hewlett-Packard) team by taking-on additional responsibility which leads to my promotion as the overall team lead. Additionally, I played a key role in a global CRM migration project, enhancing support processes and customer satisfaction.

Feb 2006 – May 2006 · 3 mos

• Helpdesk support for HP Imaging Printing Solution Division (for Indonesia and Malaysia).

Oct 2002 – Feb 2005 · 2 yrs 4 mos · Batam, Indonesia · On-site

• In my role at PT. Great Dynamic Indonesia, I provided essential project management and technical advice to drive business success. I was responsible for building and supporting intranet networks across multiple branches in Indonesia, as well as revamping the headquarters' network in Batam. Additionally, I completed the design and development of four websites and various corporate printed materials, enhancing the company's digital presence and branding.