Feb 2023 – Jul 2025 · 2 yrs 5 mos · Gurugram, Haryana, India

• Managed end-to-end talent acquisition — designing job profiles, interviewing, and onboarding talent aligned with business needs.
• Designed and delivered training programs and performance frameworks that aligned individual growth with company objectives.
• Led compensation strategy using market benchmarking and pay surveys to maintain competitive, equitable pay structures.
• Resolved employee relations issues with speed and fairness, consistently maintaining a positive and compliant work environment.
• Partnered with department heads to align HR goals with business strategy, driving cross-functional collaboration.

Jan 2016 – Jul 2022 · 6 yrs 6 mos · United States

• Served as HRBP to a large workforce at one of India's top IT firms, supporting employees and managers through the full HR lifecycle.
• Designed engagement and retention programs that measurably improved morale and reduced attrition across teams.
• Led end-to-end performance management cycles — goal setting, mid-year reviews, annual appraisals, and succession planning.
• Analyzed HR metrics (attrition, engagement scores, headcount trends) to deliver strategic insights that shaped leadership decisions.
• Ensured full compliance with labor laws and statutory requirements, proactively mitigating organizational risk.
• Facilitated leadership connect sessions and structured employee forums, building a culture of transparency and trust.

Feb 2013 – Jan 2016 · 2 yrs 11 mos · New Delhi Area, India

• Handling customer escalations over the calls and emails from the customer’s related to their credit cards.
• Sending emails to the customers related to their queries such as card delivery status or the membership rewards program etc.
• Assisting the team for any new update or tools, also helping the team in their follow ups.
• Getting the help from inter related departments to provide excellent customer support to the customers.
• Taking new responsibilities within the team and department to learn new processes.
• Answering the calls from the Customers and resolving their problems related to their Credit Cards.
• Taking Supervisor Calls and Manager calls for the Escalations.
• Assisting the team for any new update or tools, also helping the team in their follow ups.
• Making sure that the targets are achieved month on month.

Aug 2012 – Feb 2013 · 6 mos · Gurugram, Haryana, India · On-site

• Answering the calls from the Customers and resolving their problems related to Webmail.
• Making sales for the technical support on Annual basis.
• Basic troubleshooting of the Computer softwares.
• Helping the customers in resetting the passwords of thier E-mails of different clients.
• Taking the remote access on the customers computers and running the Diagnostic on the Computers for all the issues like Viruses etc.
• Educating customers about the Issues in the Computer and the scan results.

Apr 2009 – May 2012 · 3 yrs 1 mo · Noida, Uttar Pradesh, India

• Answering the calls from the Customers and resolving their problems.
• Enrolling customers for free cell phones.
• Activating phones for customers.
• Reprogramming of new and old cell phones over the phone.
• Training new Representatives on the floor about the tools and process.
• Giving floor support.
• Managing breaks of all representatives on the floor.
• Sending the necessary reports to the concerned departments as when required.
• Updating the Team about the new updates of the process.
• Troubleshooting of the cell phones over the phone.