Jul 2019 – Oct 2025 · 6 yrs 3 mos · Birmingham, United Kingdom

• TUPE d to Mitie from Interserve
• Responsible for coordination and management of remedial works, quotations and compliance
• Scheduled all reactive and planned works, from location and expertise, on behalf of the BBC
• Daily liaison with operational teams, responsible for Health and Safety
• Resolved facilities queries and complaints

May 2019 – Jul 2019 · 2 mos · The Slaughters, Manor House Hotel, Gloucestershire

• Back waiter at The Slaughters, Manor House Hotel, Gloucestershire. Duties include:
• Service and room service to customers
• Stock check
• Kitchen work, cleaning and maintenance
• Mis en place

Sep 2018 – Apr 2019 · 7 mos · Worcester, United Kingdom

• Casual work including:
• Bar staff at Sixways Rugby Stadium
• Hospitality at Chateau Impney
• Further casual work for Blue Arrow Employment Agency, including:
• Stewarding at the Cheltenham Races
• Stock Taking at Waitrose

Jul 2018 – Sep 2018 · 2 mos · Warwickshire

• Processed Critical Yield transfers for international pensions (QROPS and SIPP)
• Fielded incoming phone queries from clients
• Put together new client files and updated records for each client and allocated scanned documents to client files
• Scanned and logged incoming post Took and mailed outgoing post

Oct 2017 – May 2018 · 7 mos · Cheltenham, Gloucestershire, United Kingdom

• Processing outsourced pension and ISA transfers, and General Investment Accounts, on behalf of Zurich Insurance
• Fielded incoming queries for customers’ Bonds with Zurich and Sterling
• Handling complaints and complaints escalation
• Calculating fund values, bid prices, part withdrawals, and encashments

Aug 2017 – Sep 2017 · 1 mo · Birmingham, United Kingdom

• Floor host and hospitality duties to staff, as member of the Portico Welcome Team
• Reception cover, liaising with clients and visitors
• Hoteling (Staff check in) for all staff on 3rd and 2nd floors of Cornwall Court site
• Conference rooms checking, tidying and preparation for required meeting formats
• Managed and allocated lockers and storage keys

Apr 2017 – May 2017 · 1 mo · Birmingham, United Kingdom

• Admin support for teaching staff, at the 5 Perry Beeches schools
• Conducted interviews of candidates
• Drafted policies
• Ensured backlog of staff leavers’ files were audited, and cleared

Jan 2017 – Mar 2017 · 2 mos · Birmingham, United Kingdom

• Booked candidates’ interviews and arranged their paperwork, working closely with hiring managers and Resourcing Advisers
• Worked with PA’s to co-ordinate panel interviews
• Organized psychometric testing
• Responded to recruitment queries from external customers

Aug 2016 – Dec 2016 · 4 mos · West Bromwich, West Midlands, United Kingdom

• Processed files for HR Operations' Compliance Team
• Right To Work (visa’s)
• DBS (criminal record) checks
• Employment references

Jul 2015 – Present · 10 yrs 11 mos · Remote

• Founder of Creativity Performing Arts Group, an online networking group for performing arts professionals.

May 2015 – Jul 2016 · 1 yr 2 mos

• Provided HR admin support, to the employees and managers at The Co-Operative Bank Plc, NGA’s client organisation, responding to ticketed queries from employees and managers: by phone, letter or email
• Drafted contracts and offer letters for new starters, and guided them through the process
• Enabled post transfers, delegations, and secondments, of employees, at their managers’ request
• Issued letters for employment references, resignation letter, and T’s and C’s letters for changes to Terms and Conditions

Jan 2014 – Jan 2015 · 1 yr

Jan 2014 – Jan 2015 · 1 yr

Aug 2013 – Apr 2015 · 1 yr 8 mos

• Provided a first class service to 9 HR teams within HR Direct; enabling effective filing systems, and database records
• Answered queries by phone letter or email to ensure that they were resolved effectively
• Processed ID badges for employees
• Assisted the HR teams, by ensuring that timely information was collected, collated prepared and presented, to ensure high standards were met

Apr 2013 – Aug 2013 · 4 mos

• Welcomed and directed visitors Issued them with passes, and informed members of staff of their arrival Flagged security issues, and lost property
• Fire evacuation procedures, fire door key, and fire alarm testing, 3 times weekly
• Operated switchboard, booked conference and meeting room requests and organised associated equipment needs

Sep 2012 – Mar 2013 · 6 mos

• Conducted telephone interviews with tenants from 10,000 properties
• Updated tenant’s data on our Microsoft Excel spreadsheets
• Participated in monthly feedback session to Sanctuary’s Business Information Team, finding themes and solutions for areas of improvement for service users

Aug 2010 – Aug 2012 · 2 yrs · Worcester, United Kingdom

• Outbound telemarketing and customer service calls to customers.
• Took inbound customer service queries, and calls from catalogue customers.
• Identified and resolved delivery issues affecting both customers and the company.
• Identified system faults for complaints process.
• Succeeded with proposal for Saturday deliveries of products, company-wide.

Jun 2010 – Jul 2010 · 1 mo

• Data entry for client company, Onsite, in preparation for new installments of waste water management units (RTU's).

Jan 2009 – Jan 2010 · 1 yr

• Sought advice and researched possible format for the creation of an online entertainment agency.

Sep 2006 – Jan 2010 · 3 yrs 4 mos

• Booked appointments for birth, marriage and death registrations.
• Issued birth certificates and processed notices of marriage.
• Filed paperwork and undertook general administration duties for registrars.

May 2006 – Sep 2008 · 2 yrs 4 mos

• • Advised NODA West Midlands’ Regional Committee on all matters affecting younger members across 9 counties.

Jan 2006 – Jan 2007 · 1 yr

• Studied the voice in Musical Theatre. Examined on 4 periods of music history. Achieved Grade 6 (Voice) with Distinction.

Jul 2005 – Oct 2005 · 3 mos

Aug 2004 – Jan 2005 · 5 mos

• Mentored new member of staff, customer service, stock transfer, promotions, store admin.

Sep 2003 – May 2004 · 8 mos

• work and work placements
• Set Design and Construction for Pershore Operatic and Dramatic Society, April 2010