Mridula Menon

Co-Founder

Bengaluru, Karnataka, India21 yrs 11 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Proven leadership in global SaaS projects.
Expertise in content strategy and technical writing.
Strong background in AI and project management.

Stackforce AI infers this person is a SaaS content leader with expertise in project management and AI-driven solutions.

Contact

Skills

Core Skills

EntrepreneurshipProject ManagementTeam LeadershipTechnical WritingTechnical PublicationCustomer Experience DesignProduct ManagementTeam ManagementBusiness AnalysisIt Business Analysis

Other Skills

Art TherapistStrategic ThinkingAgile Project ManagementDiataxisArtificial Intelligence (AI)Global Cross-Functional Team LeadershipMulticultural Team BuildingProject LeadershipUser Experience WritingSearch Engine Optimization (SEO)Critical ThinkingBusiness StrategyBusiness WritingSoftware Development Life Cycle (SDLC)Python (Programming Language)

About

A rich experience in product development, content development, and BI in the SaaS domain has enabled me to explore various roles in my work life. As a goal-oriented and customer-centric content leader and strategist, I hone my teams to champion innovative ways to manage information and bring about customer success and satisfaction. Design thinking skills and some consulting experience helped me perform gap analysis and come up with innovative solutions to improve the DDLC processes. Building rapport with stakeholders while holding the fort for my team and keeping their spirits high has seen tremendous success in all the global projects handled by my teams. I am best suited for leadership positions that allow me space to make bold decisions as a visionary, contributor, and facilitator.

Experience

21 yrs 11 mos

Total Experience

2 yrs 10 mos

Average Tenure

1 yr 7 mos

Current Experience

Servicenow

Technical Documentation Manager

Nov 2024 – Present · 1 yr 7 mos · Bengaluru · Hybrid

Greyorange

Senior Manager, Head of Information Development

Dec 2021 – Nov 2024 · 2 yrs 11 mos · India · Remote

Heading content team that engages with SAAS applications, AI, Robotics, SCM, Warehouse Management Systems and Hardware. Specialized in Team Management, Project Management, Architecting and Implementing DAP - WalkMe.

Strategic ThinkingAgile Project ManagementDiataxisTeam LeadershipArtificial Intelligence (AI)Global Cross-Functional Team Leadership+2

Copado

Principal Tech Writer

Mar 2021 – Dec 2021 · 9 mos · Bangalore Urban, Karnataka, India

Functional role in Content Management. Plan and architect content related to DevOps, Salesforce, Release Management and Copado. Specialized at Technical Documentation, Content Strategy, Information Architecture, Team Management, Project Management.

Strategic ThinkingAgile Project ManagementTechnical WritingProject LeadershipUser Experience WritingProject Management

Salesforce industries (vlocity was acquired by salesforce)

Senior Technical Writer

May 2020 – Mar 2021 · 10 mos · Greater Bengaluru Area

Developed and managed content in the Health domain. Specialized in the content management of Health Cloud Salesforce Industries, Project Management, and Team Management.

Strategic ThinkingTechnical PublicationSearch Engine Optimization (SEO)Project LeadershipAgile Project ManagementProject Management

Vlocity

Senior Documentation Specialist

Feb 2020 – May 2020 · 3 mos · Bengaluru, Karnataka, India · On-site

Developed and managed content in the Health domain. Specialized in the content management of Health Cloud Salesforce Industries, Project Management, and Team Management.

Strategic ThinkingProject LeadershipAgile Project ManagementTechnical PublicationUser Experience WritingProject Management

Oracle

4 roles

Principal Technical Writer

Promoted

Jun 2016 – Feb 2020 · 3 yrs 8 mos · Bengaluru Area, India · On-site

Oracle Cloud, HCM, Database, Cloud Servers, API Documentation, Oracle Data Integration Systems, Project Management, Team Management.

Strategic ThinkingCritical ThinkingTechnical PublicationCustomer Experience DesignUser Experience Writing

Business Analyst

Aug 2009 – Apr 2010 · 8 mos · Bengaluru Area, India

Business WritingStrategic ThinkingBusiness Analysis

IT Consultant

Mar 2008 – Aug 2009 · 1 yr 5 mos · Bengaluru Area, India

Business WritingStrategic Thinking

Business Implementation Analyst

Aug 2005 – Mar 2008 · 2 yrs 7 mos · Bengaluru Area, India

Software Development Life Cycle (SDLC)IT Business Analysis

Bangalore lalit kala kendra

Director

Apr 2010 – Jul 2016 · 6 yrs 3 mos · Bengaluru Area, India

Leadership, Product Management, Team Management, Business Management, Handled 280 students and 5 teachers, Contracts with 8 schools in Bangalore.

EntrepreneurshipBusiness StrategyTeam ManagementProduct Management

Bangalore lalit kala kshetra

Founder

Jan 2010 – Present · 16 yrs 5 mos · Bangalore Urban, Karnataka, India · Remote

It's been more than a decade that I have been teaching art. Initially I taught art as a mainline profession however now it's more like a hobby. Perhaps someday when I have more time I will revive my Art School as a mainline profession again.

Art TherapistEntrepreneurship